Fordele: I enjoyed the wide selection of breakfast foods that were available every morning!
Ulemper: It rained almost our entire time in West Bend, and because it was often hard to find a convenient parking place, we were constantly getting soaked because of the high winds along with the rain! But ...
Fordele: Very friendly employees and the host in charge of breakfast the 3 days we were there went above and beyond. It had the warmest pool I have ever experienced at a hotel.
Ulemper: The beds could have been a little softer.
Fordele: I love the brand as they all have similar amenities.
Ulemper: This hotel had some problems with the rooms that I got tired of having corrected though the staff was very accommodating.
Fordele: The comfort of the room and bed
Ulemper: The pictures online were bigger than the room actually was
Fordele: Staff was accommodating, received extras asked 4 & was not disturbed w/tag on door. Cindy Peters is great breakfast staff person. She kept everything clean,filled & helped anyone that ...
Ulemper: Pillows left w/stiff neck
Fordele: Renee, she was awesome!
Fordele: Comfortable bed! Breakfast had your basics and was reloaded often. Nice hot eggs and sausage! Cable was in HD. Right off the freeway and minutes from downtown West Bend. I'd definitely go again.
Ulemper: Water was high in water softener, which can be expected when you're in a city that doesn't use Lake Michigan water.
Ulemper: Was good in the past, Very good in fact. But has gone way down hill. Smelly rooms. renovation is taking years to complete, per the staff. had to see 2 different rooms before we could take one with the least amount of smell.
Fordele: Friendly staff. The first night was quiet and relaxing and we enjoyed the whirlpool in our room.
Ulemper: The 2nd night of our stay children of other guests were running and yelling up and down the hall outside our room. Playng ball and hitting our door with the ball. Playing on luggage carts up and down ...
Ulemper: I was not informed when booking room that the hotel was being renovated. Also, for the cost of my room I was highly dissatisfied. I feel they should offer a discount during construction.
Fordele: The hallways were absolutely disgusting. The paint was on everything. Leaves a very bad impression
Ulemper: See above
Ulemper: Coffee is not good, especially for your in-room setup. The noise level was terrible. Cleanliness was poor.
Ulemper: There was no toothpaste in the bathrooms.
Fordele: I could bring my dog. The rooms were clean and smelled good d updated nicely. I like the location with restaurants and places to walk.
Ulemper: Breakfast was okay...nothing extraordinary.
Fordele: Very nice place & easy to find.
Fordele: nothing stood out beyond average
Ulemper: the price seemed too high for what was received
Fordele: We added a third person to our reservation, and the cot would have made the room extra small. They upgraded us to a very large room with pull-out bed, and it was quite comfortable for the three of us...
Ulemper: It was all good.
Ulemper: Bathroom gross
Fordele: The bed
Ulemper: Trash outside
Fordele: Very nice staff
Ulemper: The sink in the bathroom wouldn't drain without prying the stopper up. In the morning, keys stopped working after breakfast. Staff reprogrammed them, still wouldn't work. Staff was in the room...
Fordele: Free breakfast was good
Fordele: Pretty Much everything
Ulemper: I wish the pool would be open later
Fordele: Easy access. Tasty food.
Ulemper: Sunday food was not prepared for the large crowd. It was frozen when replaced. Also one of the shelves in the chest in the room was unscrewed. The parking in front should accommodate HANDICAPPED.
Fordele: Rooms were clean, breakfasts good, staff helpful, location great for accessing my clients.