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Location: Immediately adjacent to Westbahnhof, with airport bus just outside the front door. We arrived at the train station, walked to the hotel to spend the night, then caught the bus to the airport the next morning. Thermostat (apparently centrally controlled) was set at very warm temperature and we had to open window for air. This was in January, with outside temp below freezing. But this seems common in Austria; all the hotels we stayed in were too toasty for comfort and with no air circulating.
Great location beside the train station and bus terminal (shuttle to the airport), and walking distance to cafés, restaurants and shops. Breakfast options are limited.
Fin service og god central beliggenhed. Bedre tjek på værelserne af vedligeholdelsen, f.eks. måtte jeg selv bede om at få nye vaskeklude og der manglede også en pære i loftet i badeværelset samt at pengeskabet ikke fungerede. Småting men irritationsmomenter.
Venlig modtagelse af børnefamilier - fantastisk morgenbuffet. gennemført luksus
Det var dejligt hotel tæt på byen og i flotte omgivelser. Nej.
Service på executive afdelingen var fremragende og helt i top. Jeg kan anbefale det af hele mit hjerte. Nej.
Store værelser, gode senge, Alt i alt godt uden at være ekstraordinært. Lidt for upersonligt.
Alt var perfekt, det bedste hotel jeg hidtil har boet på i Wien (og jeg har boet på mange). Lækre værelser, morgenmad, restaurant Nemtoi er en fremragende gourmetrestaurant, beliggenhed og personale Nej, alt var perfekt
Dejligt. Jeg vil anbefale det til andre. Vi boede i et passende stort værelse med king size seng. En af mine venner klagede over at hans værelse var lille, så der er tydeligvis forskel på værelserne.
Vi var særdeles godt tilfredse med opholdet.
The ambience of the hotel location, atmosphere.
Location, Location, Location. In the center of Wien shopping and sites.
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
close to the center and opera house
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
hotel atmosphere, location, the large bedrooms, value for the money, nothing
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Meget venligt personale og en fantastisk beliggenhed med gåafstand til de væsentlige seværdigheder i Wien. Det var svært at regulere temperaturen på værelset.
Hotellet reklamere med fri minibar. Denne består så kun af mineralvand og én øl og Ikke hvad man i gængs forstand forstår med en minibar. Hele vores selskab var dybt skuffede. Så var det bedre ikke at have denne "service".
Nice modern hotel with wonderful staff.
The sky lounge is wonderful
This guest did not leave comments about this hotel.
great overall design, Restaurant & bar at 18th floor -
contemporary, clean, lots of amenities, complementary water and juice, free internet, close to u-bahn station (schwedenplatz) and short walk to center of city room was bit small and layout was awkward for those used to american hotels.
This guest did not leave comments about this hotel.
Cool bar, very nice staff Sticky furniture, Plastic degraded, supposedly will be renovated next year.
It was lovely hotel, modern rooms, amazing river view, smiley, friendly, helpful staffs, they did upgrade my room, thanks for all staffs. NOTHING
We stayed at the Sofitel on our honeymoon. The entire staff went above and beyond in welcoming us and making it a very special three days. The hospitality and service were wonderful. And of course the location and view of Vienna cannot be matched!
Staff. Superb staff. It is rare in Europe to receive hospitality like this. 100 stars to them. Special thanks to night manager, missing his name. Austrian guy. Little heavy. Just perfect. I wish there was a swimming pool.
The service, the staff, the room with its wonderful bathroom & the view, the view from the 18th floor restaurant & cocktail lounge. The location would have been better if it were on the Ring Strasse where the Ritz Carlton &The other 5 star hotels are located. A beautiful boulard near all the high end shopping &The Opera House.
Incredible hotel, attention to detail and service was impeccable and the design of the rooms elegant but also highly functional and comfortable. Right in the middle of everything but with a quiet park across the street you feel a bit tucked away, we honestly spent more time in the room than we probably should have...!