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Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Very nice place, very nice people...would stay again. No breakfast included
The staff are on the whole very courteous and helpful.
Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
Quietness Work in progress
staff clean NOISE all night in halls kids until 5 am police etc Wedding
The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.
This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." ( I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.
My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed. I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.
The staff was incredibly pleasant and helpful, room was clean and very nice and the breakfast was great! I would most certainly stay again. We were in town for a concert and the venue was within walking distance. Super easy!
The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.
The rooms were spacious and comfortable. Everyone i encountered at the hotel was friendly. Our housekeeper Roxi was very nice.
Breakfast room was large and well stocked. Good restaurant within walking distance. Room was large, clean and comfortable.
The beds were comfortable There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.
Welcoming, comfortable and convenient
The staff was friendly and the hotel was clean. It wasn't pet friendly.
Unfortunately we had to cancel but at the time of booking I was not told that If I cancelled would be charged the full amount of my room charge. I contacted the Courtyard in Worcester and they informed me that it was third party reservation and there was no refunds. The cancellation was due to an emergency operation on my wife after the operation she couldn't travel. I'm very disappointed with your organization not explaining this policy at time of booking. I plan on showing my displeasure by posting a review and comment on Face Book and Ripoff.com You can contact me with questions at firstname.lastname@example.org
The staff was very nice, informative and helpful. I learned that booking a Marriott through Kayak, they don't give you any of the rewards points you get when you book directly through Marriott. Of course, booking a Marriott through Kayak was less expensive than booking one through the Marriott itself. I think that is ridiculous. Also, the hotel is overpriced for the location, and half the parking lot is under construction making parking a very difficult task.
Excellent condition and attention. Very comfortable rooms Kind of bad the free WiFi and, nowadays, I won't be paying 5 bucks for the few time I'm in hotel and want to chat with my family after my long work day...
Staff and comfort Some days cleaning in room was not good
After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh. on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.
Room was large and spacious. Nice fill-the-fridge service option. I did not use this, but have never seen this offered before. Innovative.
The Hotel did not have the room ready, I was told the only room available had no working lock. I was then offered a room in the adjoining 'sister' hotel Quality Inn. The room at Extended Stay would have had more amenities.
Convince to DCU If I knew they housed homeless people I would have preferred to stay somewhere else. Most places that have emergency housing the people are also addicted to drugs. I have experienced this 1st hand.
This guest did not leave comments about this hotel.
it was a reasonable price and free wifi i liked the three rooms and the polar area with the sofa bed.
It had beds when they didn't sell my second room to someone else. Let's see - I never complain but the hotel oversold and sold my staff member's room as he arrived at 1 am that evening. It took over an hour to get him in another room. I will never stay here again.