Ibis Styles London Excel

- Breakfast was really good.

- Very noisiy (building works). - Not as clean and cosy as all the previous Ibis I was before (I visited nearly 10 different Ibis hotels, including Ibis budget, Ibis styles, etc). - Far from city centre. However, Greenwich was not that far. - The toilet was really narrow.

Room was quiet even if it was facing the underground station directly.

Working in the Hospitality sector myself I feel almost obliged to leave a feedback about my recent stay. I hope this won't be taken too personally and will only help in diverting the effort to improve in the right direction. I haven't felt much welcomed by the reception staff, we arrived at around 22 in the evening after a long journey and were quickly greeted by the receptionist, handed over our keys and told the opening hours for the breakfast. Coming with a wheelchair I would have loved for the staff to acknowledge it and ask if we would have liked to have it stored. The room booked was a double, basic one with not much room for a wheelchair.

We were put into one of the new upgraded rooms we have stayed here several times before and it is a huge improvement.

We didn’t have breakfast as there was nowhere to sit and the queues to even get tea or coffee were ridiculous. No one at the desk to control this total chaos. Anyone could have walked in off the street and gone in to eat, it was that chaotic.