Palmanova Suites By Trh

The day time staff were so nice, friendly and helpful. The rooms were clean The pool and facilities were good

The night staff staff were unhelpful and just not interested in helping customers. We arrived close to midnight and there was only one person checking people in, there was 2 parties in front of us to check in and it took an hour before we were served. Eventually another member of staff came to check us in and he was far from friendly or helpful, he couldn’t use the machine to copy our passports and then was walking around looking lost trying to find paper to put in the printer to print out the booking for signature but gave up and we never signed our contract in the end. When we eventually got to our room the sofa bed was not made up and there was no extra bedding or sheets left to be able to make it up myself. The booking was made for 3 people and the room was only set up for 2 people. When I went back down to reception to request extra pillows and towels, the attitude was well the cleaners are gone home with the keys and we don’t have access to give spare pillows etc you can get them tomorrow, it the best first impression for people who are spending hundreds of euros to stay here

Clean new hotel

Stuff in restaurant always was controlled chamber numbers without system and didn’t understand and was unprofessional In restaurant was no fresh Jogurt only Danone and meat like in fast foods Pool was small and suddenly small water not good for swimming