Eden Roc Miami Beach

It was good when they moved us to the newer part. The old building is truly a dreadful deal

One very rude (European Im ashamed to say) man at Reception. Also if the are going to use the original old building it needs serious attention. Spartan and depressing. Not even a chair or anywhere to put a case. Just beds

Front desk staff was very unfriendly and unaccomadating and made a person feel unwelcomed. The manager was called but he wasn't much better. Great spot but staff terrible.

I liked the location and the facilities

Cleaning was very poor. Even a bed sheet with a dry blood spot was put in my bed . My balcony had a coffee spot when I’ve arrived , it stayed there for my 3 days stay . Even with all the crisis on Covid 19, I haven’t seen people cleaning constantly the common “touching “ areas , no alcohol gel available .

Hotel lobby was lively, good location on the beach, however you need car or Uber to go to other places, not walkable

Rooms are outdated, unpleasant smell in rooms, definitely not so nice in person as on the pictures...

Pool area seems nice.

Very dated rooms, felt more like a Marriott than any attempt at luxury hotels. No blackout curtains, no mini bar, large space but very poorly appointed. Basically shares facilities with Nobu Hotel and there isn’t much of an attempt at service either way.

Poor service. Housekeeping is lacking. Shower drain was clogged. Too expensive for the level of service.

Proximity to the beach

Service was poor, decor was dated, rooms smelled musty. A brand in decline. From the bellhops handling of luggage, to the inaccurate billing, room service left in hallways overnight, non-responsive guest services, all at a premium. Stay far away.

The closeness to the beach

The room!!! it was old and horrible. with rust in the bathroom. Not even worth half of what we paid for. wouldn't recommend. This is not a four star hotel at all.