Hyatt Place Miami Airport East

The breakfast was of a very high standard excellent selection.

I am writing in regards to my recent stay at Hyatt place miami airport east. We stayed the night of October 11-12. The sole reason we decided to stay at this specific hotel was because when I booked the hotel room, they told me there was a shuttle to the Port of Miami that left the hotel at 12 pm on Saturday. I asked several times to make sure, and they said yes. I also asked twice on the day that we checked in at the hotel, and the morning of the Saturday, October 12. Each time they told me that there was a shuttle to the port, but did not tell me that I had to reserve a shuttle. This resulted in us waiting for a shuttle, and after 30 minutes of waiting and asking the front desk, they finally told me that I had to reserve a shuttle to the port. We ended up having to take a taxi and we were almost late to our boarding time for the cruise. Although our stay at the hotel was nice, I am disappointed in the lack of communication from the hotel staff.