Renaissance Shanghai Yu Garden Hotel

Exceptional

I loved my stay here! The view from my room was amazing and the staff were really helpful and friendly . Definitely coming back here!

Very welcoming atmosphere and great...

The staff were very friendly and helpful, the restaurant manager Mary greeted us every morning and made sure that we were very well looked after, which was a lovely touch. The location is excellent and we had a spectacular view of the Bund from our room. I would definitely recommend this hotel.

Almost everything was perfect, I would mention a small issue with the shower as very hot or cold seemed to be the only two options.

A relaxing stay!

Staff were very helpful. Pool was nice. Breakfast was good. A great location for the Bund and Yuyuan Gardens etc.

A little outdated but very clean and functional!

Superb

A-15-Minute Walk to The Bund .Cosy bed.Friendly staff.)The chef and food on Friday was the most tasty.

The view on the building site .The room needs proper vacuuming,the air is dusty.On Monday some food was not fresh.

Exceptional

Loved the location - so close to the metro and near lovely Yu Garden area which was great to explore. Rooms were spacious, great pool and gym, good variety at buffet breakfast.

There was nothing we didn’t like we had a marvellous stay. With very helpful staff. One suggestion might be to add a water dispenser in the lobby area to refill water bottles. Bottled water was freely available at all times and offered to us regularly. However we prefer to reduce single use plastic. We found water dispensers in the gym and also jugs in the restaurant where we were able to fill our own water bottles. So this was not a problem.

Exceptional

The hotel is beautiful, comfortable and inviting. We enjoyed the breakfast and really loved the staff, everyone was very friendly and welcoming from the moment we stepped in until our departure and getting into our taxi. :)

Everything at this hotel is exceptional. Unfortunately, we were looking for accommodation with a pool and when we arrived, we found out the pool was under maintenance for some time which was not mentioned on booking.com.

Clean tidy room. Great location next to the metro which made getting around so easy. Breakfast was good, plenty of options for western tastes. Staff were friendly and extremely helpful. They even rang ahead and booked restaurants and spa treatments at places for us.

Swmming pool was closed. So disappointed as this is one of the things we were looking for was a hotel with a pool for our daughter. It's one of the things we look for in China as swimming pools are hard to access.

overall is good and nice , the staff services are good . the room services food not bad and i like the location which near to every where and train behind the hotel . overall is perfect mark .

My husband and I stayed at the Renaissance Yuyuan during the Wuhan Coronavirus epidemic. Despite the difficult situation, the staff at the hotel from room service to reception and restaurant staff were all friendly and helpful. We felt very safe and secure staying here and will be recommending it to our friends/family. The hotel is located directly across the street from exit 3 of the metro line 10 Yuyuan stop and just round the corner from the Yuyuan shops.

It was a lovely place. Thoroughly enjoyed our stay there. Staff was excellent too!

The tour could have been slower. It felt rushed.

Great location, helpful staff, comfortable beds and very clean.

Very convenient location, super close to subway. Great staff

Room are on small size, we booked wing that can see the pearl tower, but ended up with none of the view

Not the first time I stay with this hotel, excellent location, MTR just opposite the road. Comfortable room. But still can be better. Breakfast choices are excellent, taste very nice. but extremely expensive. Bed size excellent for 2 adults and 2 kids. Convenient shop just around the corner. Fast food, shopping, Yu Garden within walking distance.

(1) Initially I booked 6 rooms for 4 nights then due to other hotels offered inclusive breakfast, so I cancelled it and try re-book other hotel, suddenly hotel sent me an invitation to re-book the room will offer breakfast with the same price, but when we check in that time, the counter said it was only 1 breakfast offered, the other person need to pay for the breakfast at RMB 195 ++ per person. What a shame for a 5 stars hotel being so mean especially we booked so many rooms for so many nights. (2) Just be careful with their words when they offering you some thing. (3) Swimming pool is a bit small. (4) Lobby at level 4. Not ground floor.

The courtesy of the staff and their professionally.

Would have been better if the lobby is on the first floor.

Great rooms, location is next to the gardens as well as the metro station. Good welcoming staff; breakfast (to be purchased extra) was super rich.

Such a welcoming atmosphere, super kind staff, very clean rooms, such a delicious breakfast and excellent location

location and friendly staff.

Nice view. Close to Metro station. Convenient for shopping and eating. Staffs are friendly.

Location, was central to everything and walking distance!

Kind of busy but still very good

Very clean, nice staffs. Next to Yuyuan metro station and Yuyuan garden.

Nothing.

Location was close to Yu Garden. Staffs were helpful and makes you feel welcome. The gym was good.

Very Good Location! The staff was very helpful and attentive!

Excellent location. Friendly, helpful check in. Efficient response to room service.

Nothing

The beds were comfy and there are english tv channels

The location is really good. I could enjoy yuan at night. And there is a subway station just in front of the hotel. The room was clean.

The receptionists are not very friendly but still kind.

1. the hotel locates near Yuyuan garden. it is very convenient from the metro station line 10 exit 1 with elevator which make traveling with large luggages even more convenient. 2. the room is clean and spacious with all necessary facilities. 3. staffs are helpful. we arrived quite early in the morning and they let us check in early so that we could relax before going out. we also asked them to keep our luggages when we went to another city. I have to thanks to their kindness and assistance. Will definitely go back if go to Shanghai again !!

friendly staff good location next to subway helpful staff

Very comfortable stay. Staff were very helpful.

The staff

The location was great to the Bund, Yu gardens and a metro station to get anywhere you want. The rooms were pretty spacious and staff was accommodating with early evening room cleaning when we forgot to turn off do not disturb sign. The dinner menu was limited but had great salad dressings.

Nothing really to complain about except I don’t like check in lobby on higher floor.

When we arrived we had our room upgraded and the view of the city was fantastic. I also loved the pool with the city view. Especially at night. The location is perfect. The hotel is right outside a metro station and you are only 1 or 2 stops from some of the major tourist attractions. The staff however is the best part of staying here, they are very polite, friendly and helpful. Also very generous with what they give you. And they speak good English in the lobby. I’d definitely stay here again if I came back to China and would highly recommend others to stay here too.

Nothing

When we arrived we had our room upgraded and the view of the city was fantastic. I also loved the pool with the city view. Especially at night. The location is perfect. The hotel is right outside a metro station and you are only 1 or 2 stops from some of the major tourist attractions. The staff however is the best part of staying here, they are very polite, friendly and helpful. Also very generous with what they give you. And they speak good English in the lobby. I’d definitely stay here again if I came back to China and would highly recommend others to stay here too.

Nothing

Great location and lovely room

Good location

Excellent

Nothing

exceptional service - great rooms and really comfy beds would highly recommend to anyone. was really close walking distance to not only the YuYuan garden area which offers loads of restaurants and food markets but also is walking distance to the bund and other areas of Shanghai. great room service as well

nothing

The robot room service was adorable. First time seeing that in my life.

Good location to main attractions (unfortunately the YuYuan garden was closed during our stay) and particular next to metro station which is very convenient. Safe area too. Room is big which is very comfortable and so are the beds which are large.

Would like the room tv to be larger and more brightly lit

Excellent staff who try their best to make your stay memorable. The location is very convient with the subway just down the building and well connected to the rest of the city. The view from the rooms are quite impressive.

The swimming could get a serious upgrade/renovation. Also, the rooftop bar, managed by a third party could also get an upgrade, however the view is stunning !

Great location. Friendly and helpful staff

Bit more choice on breakfast. The dinner buffet was also limited in choice.

Room big , not newest but best confort. Easy accessible with taxi and subway Great swimming pool for the one that have time to use

Renaissance Hotel is a beautiful hotel in a good position, near the subway entrance and Yuyuan Garden. The staff was nice and the room was very clean.

The swimming pool, on the top floor, has a wonderful view over the landscape of Shanghai, it’s a pity that in the afternoon is often crowded with children having swimming lessons. The last negative aspect was that, on our arrival, we were charged of a deposit of 6000 yuan wich was the double of our room rate for four nights. This sum has been blocked on our credit card for about a month.

Bed was comfy,Stuff very helpful. Great location

Great location. Nice view from the rooftop bar and the swimming pool. Friendly staff.

The view from the room (10th floor) - and also from the terrace - we could see Pudong, Yu Garden and Bund. Very quiet. Realy very well located. Metro Line 10 just by the door.

The air condicionated was noisy

Everything was just amazing!

Nothing!

excellent location next to metro station and the Old City of Shanghai. Excellent service in restaurants. I had a flight leaving early, i.e. I asked for a taxi at 5am and a wake-up call at 4:30am following staff's recommendations and all was timely executed, running smoothly, much appreciated :-). Very comfortable room and excellent bed.

When ordering a set menu in the Chinese fine dining restaurant, I explicitly asked to serve one course after the other. Finally, all courses were served at the same time (according to Chinese customs). However, the food was delicious.

The hotel is in a terrific location — walkable to many must-see Shanghai destinations. The staff was amazing — they called my cab driver to reach me when my flight was cancelled! Good breakfast. Nice lobby.

Great location near to the metro stop and Yuyuan gardens. we actually enjoyed shopping in the local market nearby rather that the main tourist part. Short walk to the bund and some views from the hotel lobby, rooms and pool area.

The staff were all very service oriented. We received an upgrade since we were celebrating our anniversary without asking. Overall very nice. The hotel is close to Yuyuan garden and The Bund, many interesting areas are within walking distance.

Nothing

Location is great, just right next to Yu Yuan and walking distance to the Bund. Staffs friendly and room are clean.

Breakfast staffs are a little not well trained. Sometimes don’t know what the guests want. The lifts are crowded ciz only 3 lifts for entire hotel. Another 3 kinda useless only for lobby to reception.

Very good in any sense

Nothing to complain

The property was clean and well-maintained and the room was nice and comfortable. Everybody tried to help and had a great attitude. But the best part of the entire stay was dealing with the people at the entrance to the hotel where the cars pull in. The staff at the entrance were fantastic very helpful especially two ladies Miya and Carrie. Management should definitely promote them. They really made the day special with their smiles their friendliness and they’re being helpful for all of my questions.

Location was spot on, breakfast was good, staff were excellent

Great location! Very nice staff and clean rooms with nice view

Technical issues in the room

Location is fabulous!

Beautiful rooms, super clean, big and with an amazing view! There is a hotel terrace with a great view on the city and also a pool that we, unfortunately, didn't have time to visit but we heard it is spectacular. There is an exchange money machine in the lobby and staff is super helpful! Locations is the best just 1 minute from the metro that will take you directly to train station and airport for (I think) 4 CNY! Also super convenient if you plan to visit other tourist stuff by metro! Also Yu Garden is 3 minute walk and Bund 7 min! The best hotel!

Ony thing we didnt like is that we paid one soda voda in the hotel bar around 7 EUR ! :D

Breakfast amazing!

Staff Cordially

The toilet in our room has to be fixed

Location was great, the rooms were nice and clean, great service and great selection for breakfast

The location is really nice, it’s just opposite to Yuyuan Garden Metro station. There is a shortcut which takes 5mins walk to Yuyuan Garden. The staffs were friendly and helpful. We asked for extra bottle water and shampoo and those were delivered by a robot, which is interesting.

excellent hotel, Location and room comfort are my highlights

Frigobar was not working

Great location, polite and English speaking staff, great view from our room especially at night(room@16 floor), definitely recommended!

Everything wonderful with accommodation! Only negative point was the food at the restaurant which was not as tasty as the price suggested.

Very comfortable bed. Clean room. Nice indoor pool. Quiet environment. Excellent location. Good size room. Clean lobby. Proximity to the Bund.

Overpriced restaurant. Not the best view of the city. Long waits for the elevator. Somewhat overpriced hotel in general.

Great Shanghai location, affordable luxury

Convieient access to #10 metro line. A few hundred meters from Yu Garden. Great fitness center and pool on top floor. Great service, especially in executive lounge. Extensive international selections for breakfast, high tea evening and late desserts seven days a week. Long breakfast hours.

Bathrooms showed a bit of discoloration in grout and caulking.

The location is great! You're within walking distance of the Bund, Old town is right around the corner, and a few other great places are walkable too.

Great Place to Stay in Shanghai

The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai.

The mattress in our room needed to be replaced--it was a bit lumpy.