Dom Pedro Vilamoura

Staff great and so helpful our checkin was greatv

Rooms small & pool was a sun trap and not heated the spa wasn’t of the standard of a 4 star pool was cold inside and it’s extra charge of 10€ gym wasn’t a gym fee treadmills

Overall we had a great stay, however this was ruined as I had English money taken from my backpack in the room which was very unnerving . I reported this to reception twice, who told me ‘staff had worked there for many years’. I would hate to ever think it had been taken but it had been and the staff at reception did not contact me to update me on the matter, even after I reported it twice. The response I got was very unsatisfactory. A bed side draw (luckily with nothing In it) was also open when we returned back from a day out, the room had been cleaned but the draw was open. We really liked this hotel and our stay but it was tarnished with these events and certainly unnerved us & made us very wary about the security of our possessions.

Overall we had a great stay, however this was ruined as I had English money taken from my backpack in the room which was very unnerving . I reported this to reception twice, who told me ‘staff had worked there for many years’. I would hate to ever think it had been taken but it had been and the staff at reception did not contact me to update me on the matter, even after I reported it twice. The response I got was very unsatisfactory. A bed side draw (luckily with nothing In it) was also open when we returned back from a day out, the room had been cleaned but the draw was open. We really liked this hotel and our stay but it was tarnished with these events and certainly unnerved us & made us very wary about the security of our possessions.

The location was great .however the staff at reception were very unfriendly . I had requested a pool/sea view on an upper floor and two of the reception ladies insisted I had that till I got to my room and I was looking out on very grey flat rooftops with cigarette buts thrown on .. not what I want to see on my hols??? Have a better view at home for nothing ! After a lot of time wasted for us we eventually met an older lady at reception who helped a lot and found us a better room but not a nice start to our holiday at all

Poor value for money , 90 rotors pppn is a lot for this hotel