Lej en bil i Helsinki

Disappointed

Fordele: I was very disappointed to find out that your opening hours was only until 00:00 just 10 minutes before us heading to the airport. Had I not checked your opening hours, we would not have had the chance to get the car, had to take a taxi to the hotel and come back with another taxi to collect the car the following day which takes away the whole purposes of booking a car to collect from the airport, let alone the cost and time which we didn't have the additional time to waste. As a result, we had to call them to arrange a pick up outside their office hours so the company demanded that we must pay £39 additionally in order for us to be able to get the car after 00:00 as we were arriving at 00:20. This did not form part of the agreement as were not aware of the issue and charges.