Biludlejning i Malmø

Customer service is everything!

Fordele: The car itself was really good, clean and I couldnt fault it whatsoever

Ulemper: We arrived at Malmo airport, walked into the rental place and there was literally nobody in there. I had to ring the customer service team to ask where the person was. After 20 minutes waiting a woman finally walks into the place. Does she apologise for keeping us waiting....no not one single apology. I dont even think she greeted us with a hello. Basic customer service is key in my eyes to retaining clients and this woman failed massively.

Kundeservice er alt!

Fordele: Selve bilen var virkelig god, ren og jeg kunne ikke kritisere den overhovedet

Ulemper: Vi ankom til Malmo lufthavn, gik ind på udlejningsstedet, og der var bogstaveligt talt ingen derinde. Jeg var nødt til at ringe til kundeserviceteamet for at spørge, hvor personen var. Efter 20 minutter med at vente, går en kvinde endelig ind på stedet. Undskylder hun, at hun har holdt os i venteposition ... ingen eneste undskyldning. Jeg tror ikke engang, at hun hilste os med en goddag. Grundlæggende kundeservice er nøglen i mine øjne til at fastholde kunder, og denne kvinde mislykkedes massivt.