Biludlejning i Las Vegas

Fordele: Staff was ok drop off was in a parking garage

Ulemper: I did not get the type of car I paid for

Fordele: Friendly counter staff

Ulemper: Hour+ wait and when I got to the garage, the process was beyond informal. The employee was pointing at cars and saying “you take that one, and you take that one”. Will be the last time I rent from Dollar.

Ulemper: Car pick-up was not at the main Las Vegas airport rental center, had to take a $25 cab ride. No cars were available when I arrived, cancelled the reservation and went with someone else.

Fordele: The staff at drop off was very friendly.

Ulemper: The vehicle seemed run down. The engine felt like it was pulling when I reached 50 miles or more. I had a Dodge Caravan and back doors barely closed. I assumed that the van had a electrical issue. If I had the time I would have traded it for a different vehicle but at the time Dollar had no other vehicles available and I would have had to wait over an hour, which I did not have the time to do.

Fordele: I used the Swenson Street location to pick up my rental. My scheduled rental was not ready so I was upgraded. Vehicle was very clean, rode well. Staff was friendly.

Ulemper: Staff appeared behind and overwhelmed. Took almost an hour to get through the check in process which seems too long for having only 2 customers when I arrived. I was told to drop off the rental at the Tropicana parking garage since I would not be returning it during regular business hours. Once I attempted to drop off, there was no drop off location in the garage. When I called the toll free number I was told to bring to another garage (The Venetian) but would have missed my flight bringing it there. Ultimately brought the car to the airport rental drop.

Fordele: Convenience of location

Ulemper: Check in process, they rented out the last car in my rental level before my reservation cut off. When I got there they made me pay for an upgraded car. First luxury car I was forced to pay for was dirty inside and. Had liquid all over the front passenger’s seat. Had to go back in and exchange vehicles.