Lej en bil i Zagreb

Dirty vehicle and unclear charges

Fordele: The vehicle itself was good.

Ulemper: It’s still unclear to me how much is being charged for my rental. I booked it for $130. My invoice says something else. I never got a receipt. When I asked about the charges at Zagreb at the time of pickup, I was told I would pay what I booked it for even though the contract showed all sorts of prices. Also, the car was not clean.

Quick Drop Off

Fordele: It was a quick drop off. Just hoping there are no surprise charges for the existing damage or the fact that we also returned the car with half a tank as they told us to

Fordele: The car was as expected...it was an older car but that’s fine and the air conditioner worked great.

Ulemper: I specifically called the week before renting to find out if we were ok to take the car across the Bosnia and Montenegro border. Please look up the call as it was recorded. I was told that there was no additional charge and we were cleared to cross. Upon arriving we were told that there was indeed a fee close to $100 that we must pay. We are very dissatisfied with having to pay this and are requesting a refund to rectify this.

Fordele: They were friendly when I picked the car up and the car was in good condition.

Ulemper: The cost in the end was about triple the quote when I booked. I will never rent a car from them again.

A bit slow and confused personnel

Fordele: Car, value for money

Ulemper: Slow check in. Told us to bring the car back in front of their office. On the day of return told us that it is not good and that we must take it to their parking lot

Chareged more than agreed

Ulemper: They charged 500kn which is 65EUR for going from Zagreb to Slovenia which is in the EU and they never informed me about such charge or tariff for going “ over border “!!! that amount was larger than the sum of the whole rent for 3 days i agreed to pay. manipulative and not transparent toward customers . Plus the charger in the car was not working