Personalet, hotellets placering, morgen buffet, hurtig og rar service
Hotellet var fint men mangler parkeringspladser. Det tog 2 timer at finde en plads. Hotellet mangler skilte der klart fortæller hvordan man kan parkere sin bil
Det var kun en enkelt nat, men under et nyt ophold vil jeg vælge samme hotel bla. på grund af hotellets egen lukkede parkeringsplads tæt ved hotellet Nej
central beliggenhed, venligt og særdeles hjælpsomt personale absolut ikke
Hotellets beliggenhed er fremragende, nært ved er både den gamle og den nyere bydel. Reservering af parkering er nødvendig, da det ellers er umuligt at parkere ved hotellet. Altid en rigtig god betjening og det er det fortrukne hotel, når vi er i Zagreb ( 4 gang ). Værelserne er altid pæne og rene. ville ønske at morgenmaden var lidt mere international specielt kaffen.
Der var venlig betjening, rigtig god morgenmad, og hotellet havde efter vores behov en fin beliggenhed Nej
Meget velfungerende hotel med et imødekommende og hjælpsomt personale. nej.
The traditional standing No flat screen television in my room
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Everything A pool would be nice
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Great value and central location. Very nice restaurant and extremely attentive staff
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
Beautifully decorated and restored hotel from the early 20th century.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
Great staff who spoke great English. We only stayed one night and I had a stomach bug the entire time we were there and the staff did everything they could to help me feel comfortable.Very clean and nicely decorated. The shower was only warm, not hot.
Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious. The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.
Lækkert værelse. God udsigt. En concierse funktion så man kan få kvalificeret rådgivning til byen
Godt hotel men ikke et 4 stjernet hotel. Selv om der er klima anlæg på værelset, var der meget varmt om natten. Igen varnt vand i 2 dage. Bedre klima anlæg. Shuttel bus til centrum ville være et plus
Et godt hotel til prisen. P - information kunne være bedrer. Er dog billigt at Parkerer, og sikkert.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
Very helpful staff members.
Relax area, gym and breakfast Cost of parking
The hotel is beautiful, and the staff is very nice. Also the location is very good.
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
Location, room quality, view from Starwood preferred quest floor. -
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
Personalet var meget venlig og imødekommende, dog var rengøringspersonalet helt i top. Alt det beskrevne omkring booking af værelset var ikke til stede. Bl.a badekåbe og elkedel på værelset. Mangler P-pladser ved hotellet.
Godt hotel og god belliggenhed meget tæt på centrum.
forretningsmæssigt er det vigtigt for mig, at der er internetadgang og det er flot, at der både var god adgang på værelset og computerrum tilrådighed. Selvfølgelig også venlig hjælp at hente i hotellet ang. busser, byen osv.
Nok det en af de bedste hoteller vi har boet på. Alt var simpelhen perfekt fra først til sidst nej
Hotellet ligger som navnet siger centralt, endda meget centralt, men alligevel er der stille om natten (i værelserne der vender mod gården). Værelserne er ikke overdrevent store, men de rummer det fornødne og holdes meget rene.
The hotel is convenient for business trip or for short stay in Zagreb, having close vicinity to the Centre but avoiding the issue of the parking
The hosts especially - also the location and price.
Very good food at breakfast, which was included in price. They did included a box of tissue (I had a cold at the time) whereas most European hotels do not usually have that for their guests. They also had wash clothes in the bath - another American "thing". Not a good location if you wish to walk to restaurants and the hotel does not offer any food at any other time of day - just breakfast. It is near the airport, which is good for traveling.
The hotel was very modern and the facilities are quite nice, but the staff is dreadful. Hotel Stella was listed as accepting pets but when we showed up for check in with my dog, they told us that they do not in fact allow pets and they were unwilling to accommodate us for even one night. They actually suggested that I leave my dog in the car for the night or tie her up outside (it was thunder-storming at the time!) They were totally unhelpful.
Staff spoke English and were extremely helpful. The hotel does not provide food outside of breakfast hours.
Very clean modern room
Staff very friendly
Clean room No evening meal facilities and could not pay by credit card.
So modern and energy-efficient, good breakfast.
Very clean, comfortable and modern hotel. I stayed here due to proximity to the airport and how early my flight was but I found out the Croatian Airlines bus to the airport from the main bus station starts at 0430 so it was unnecessary to stay in the middle of nowhere.
They were very professional and very friendly. I have a story to share to show how great they were. My flight out of ZAG was scheduled after their breakfast bar opens at 7am. However, they offered to pack up a breakfast in a brown bag. It included turkey sandwich, juice, an apple and a candy. Amazing. I wish them all the best.
Meget dejligt ophold, meget venlig modtagelse i receptionen, dejlig morgenmad vi havde lidt svært ved at finde bilvejen til hotellet - men efter modtagelsen var der fin og gratis parkering i gå-afstand fra hotellet
Fremragende beliggenhed i hjertet af Zagreb. Meget venligt og serviceminded personale. Dejligt morgenbord, der kan nydes på terrassen, hvis vejret tillader.
Staff was very friendly and helpful. The hotel is in a quiet street but close to the city center. Room was clean and comfortable. Excellent breakfast. Easy parking near the hotel.
The staff was exceptionally friendly and helpful. The breakfast was plenty, delicious and prepared with care. Beautiful design of all rooms, contemporary with some antiques furniture and original paintings. Very clean and confortable. Walking distance downwards to center. However the return is a pretty steep walk. We love hiking, so we enjoyed it.
The staff were excellent, the hotel was in a good location and the amenities were good poor value for money
The staff were excellent. Nothing was a problem for them and they made you feel very welcome. After a tiring train trip the lady that greeted us at the hotel made us relax with a tea before showing us to our rooms.
I loved the staff. I loved the contemporary design of the hotel.I loved the art in the hotel. I loved the view out on to the wooded valley. I loved the location, non-touristy but close to the city center.
The rooms are very comfortable with a nice bathroom. When we arrived we were getting a bottle of champagne as welcomes present. Breakfast was very good, hotel employees are very kind and helpful If there is anything to say it would be about a leakage during a heavy rain poor. The drops on the floor in the middle of the night were keeping us wake up and was frustrating. They offered us an other room for the other day.
The location was perfect! Green and residential part of the city center! Wonderful staff, amazing breakfasts and restaurant! Hotel also has quiet garden with terrace, which you can access from all the rooms and have a drink there! I got welcome champagne and french cosmetics! I would recommend this place to everyone, you definitely should not miss it!
Good pick for Zagreb. Very helpful staff. The hotel is not very centrally located, but not far from the city center.Extremely modern design but a tiny tiny bit run down. The garden has a lot of potential but is completely neglected. 7/10
The staff went out of their way to help and assist us and made a special effort for breakfast as we needed to depart early. Parking info needs to be update on website as the traffic conditions had changed had been changed.
Stunning design. Every detail thought of ! The room was perfect, with glass wall towards our own little garden! It was wonderful and really quiet to sleep, the bed was king-size, and bathroom with jacuzzi for two people. Awesome restaurant & food! Very pleasant and helpful staff, location of the hotel is perfect (in the very Center of the city), no pproblem for car (free parking)... Definitely something to recommend to everyone, simply amazing!
big, comfortable room
Location, room size,
the use of the wellbeing centre. ie pool,spa,sauna . we enjoyed our stay. However the staff were not very customer focused. particularly the girls in the spa centre.a smile goes a long way which these girls did not have.
New,modern hotel with excellent breakfast - very comfortable if you plan to visit Samobor,Slovenia and West coast
Actually everything...! :-)
Limited parking space in surrounding. Also no direction parking garage belongs yes/no to hotel.
Very nice hotel, staff was excellent, clean and spacy rooms. Very easy to find The location is not very good if you're going to visit the city center but however, if you have business meeting it is excellent for that.
It is a very clean and modern hotel good located if coming by car while on the main road (Zagrebacka Ut.) with large rooms and a good restaurant with a variety of a breakfast buffet. Maybe range of outdoor parking could be more.
Very professional and helpful staff. Nice pool. Good breakfast selection. Comfy rooms, with plenty of space.
Wonderful hotel with lots of amenities. 4 Star looking to be 5 Star for the price of 3 Star. Everything about this hotel is first class. Quite a long way from City Center