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2,0
Fordele: Honestly nothing. It took nearly two hours to get the car. The line was incredibly slow and a total mess. We had reserved an Audi, but they only had a Ford Focus, and tried to claim it was in the same class. Then they tried to up sell us. They were doing the same thing to everyone.
Ulemper: The pick up process was a total mess. They are very deceptive in the classes of car that they advertise. It took about two hours to actually get a car. Would never rent from this Avis again. Allow yourself time for the return as that also takes longer than it should.
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8,8
Excellent customer service in Bari
Fordele: Efficient and quick. Good instructions and signage. Drop off employee was very friendly and communicated our small issue to the manager right away. Manager was friendly and open to resolving our small issue with a previously damaged windshield wiper.
Ulemper: The pickup employee in the lot was told that the windshield wiper was damaged but he did nothing to change it or repair it, leaving us with a wiper that left streaks whenever we used the wipers. The Fiat 500L is great but takes getting used to for North American drivers since it's a Manual/Automatic hybrid. The rolling backwards when in Reverse and slow acceleration on the highway were scary at times.
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8,4
Fordele: Easy to drive
Ulemper: We had asked for an Audi and was given a Yaris for the same price.
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8,4
Fordele: Nem at køre
Ulemper: Vi havde bedt om en Audi og fik en Yaris til samme pris.
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