Biludlejning i München

Ulemper: We paid for an SUV, but arrived at the airport to find that Hertz, Dollar and Thrifty all share a desk. There was a very long line and not enough employees. There were also no cars available. They were having people write their names on a list and as cars came in, you were called to come get a car. You got whatever came in, which in our case was a compact. They didn't adjust our rate to compensate for the size difference. Additionally, our credit card and car insurance both have rental car coverage, however, they stated that unless you had one of four specific credit cards, you couldn't decline the coverage required for Germany. The coverage alone was higher than the rental rate. We had no choice to pay, but what should've been a $100 rental turned into a $250 rental. The required Germany insurance information should've been posted when making the reservation and they should've over-rent for the inventory they have.

Fordele: Drop off was easy.

Ulemper: Vehicle had a mechanical issue and no help was available. Overcharged and no one responds to requests for contact to address the issue. No receipt provided at rental OR at drop off to show the amount I was going to be charged was more than $1200 more than I agreed to pay.

Ulemper: The pickup and drop off was bad. Poor directions, poor communication. Tried to blame me for scratches that were already there. And they gave me a car with huge scratches and needed an oil change.

Ulemper: I was expecting it to cost around 100$. Instead it cost me 200 because the forced me to get insurance- even though I’m already insured. Also they put a 500$ hold on my credit card and charged everything in euros. I still do not have my money back. I’m upset over this.

Ulemper: It was NOT clear that Hertz operated the Dollar counter. The drop off experience was horrible. the check in person was rude and abrupt. Drop off area wasn't clearly marked for which car rental company because Hertz was the operating rental company rather than Dollar itself

Fordele: Not what I *did* like... What I would like doing is suing Kayak and Dollar

Ulemper: First of all, the address Landsbergerstr. 293 doesn't exist anymore: there is a gigantic construction instead. When we figured out that we show go to Hertz, they hadn't no more cars to rent, although we have reserved one. So, I suppose you can answer this question for me.