Billig billeje i Calgary

No transport to airport

Ulemper: When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.

Lacks Early Flight Accomodations!!

Fordele: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service

Ulemper: SUV windshield was filthy and cleaned it ourselves so we could see clearly. Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!

Never even got a car!

Fordele: Nothing!

Ulemper: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.

Checked in, told to wait 5 min for the key Still not available 25 min

Ulemper: The car "reserved" was not available, and no other alternative was offered. Was told that "too many people wanted a small car." I canceled my reservations and took my business elsewhere. I am still saddled with the insurance I bought despite never having been provided with a car. I will not deal with Alamo again.

Fordele: Nothing as they would not rent the car to me as I did not have a major credit card. However, I have rented cars before at other places with no problems. I will never ever use Avis again. Very poor service.

Kayak Issue

Fordele: I

Ulemper: clearly selected, or thought I did, that I wanted to pick-up and drop off at the Calgary airport. I arrived at the airport and waited almost 20 minutes in line. Then I was told my reservation was at a downtown location and to pick up at the airport was almost 3 times the rate I had. I took a cab ride to an off0-site location and added $15 drop fee to return at the airport..

No debit cards accepted

Ulemper: Found out as I was at the counter to pick up the keys that Budget does not accept debit cards. Can't even run it as a credit card, which most places can. So I couldn't not pick up the car and had to find alternate arrangements. Very disappointing.

Didn't get th car we booked.

Fordele: The booking, check-in, drop off, car condition was all great. However, at check-in we were forced to upgrade because the car we had booked was not available at the time. We had a reservation and didn't want to wait for the car to become available so ended up paying more than what we anticipated. The supervisor at the airport wasn't much help as the only reasons she gave was that we were at the counter an hour after the time listed on the booking. Isn't this HEB entire point of reservation to hold your items? Apart from that, everything else was fine.

Fordele: car qas clean and ready to go

Ulemper: for a mid size it was a little small

chance some people..

Ulemper: the person who has at the airports are great ... this woman behaved like a real fool and believing we do not know what she says. the worst of all is that it is not canenciada. I'm American. us. and his attitude of knowing everything makes every tourist feel bad. change it because we rent cars and the other will be in another company. It's very disgusting. I was getting the car out of the car.

Fordele: Camry was clean, operated well, was ready upon pickup drop off was process was smooth

Ulemper: multiple scratches that weren't noted upon initial evaluation pick up desk personnel was very rude, she made it seem as if I was annoying her to give dollar my business the drop off fee was 2x as much as the actual rental

Crooks

Fordele: Insurance scammers

You have to decline every add on

Ulemper: They automatically add on every possible perk and they got pretty insistent about it. It tripled my quoted price before I demanded that they just give me the basics.

Christmas Eve

Fordele: Dollar is the worst car rental company I've ever encountered. I show up my flight was delayed show up at 11 pm Christmas Eve and nobody was at the desk. Called the number and was watching the phone ring I front of us with our number. Had to go buy another rental car from another company bc I had an hour and a half drive. I bring back the other rental car for my original reservation and when I get to the Front desk the lady tells me that my reservation has been given away. Let me remind you that I drove all the way back to Calgary on Christmas and they could not accommodate me one bit. In fact it was by far the worst experience I have ever had at a car rental company. Do not use dollar because they are very unfriendly as well as they would not allow me to speak to the manager.

Rip off

Fordele: Nothing

Ulemper: Tried to upsell us on everything for 30 minutes after we'd been flying all day. They even tried to get us to buy their insurance after we had already bought insurance on Kayak, claiming that there's was much better for $35 a day. Then said they would give us a free upgrade for snow tires and then charged us $150 for them. Complete rip off. We will never use them again!

Ulemper: The vehicle has many blind spots and the automatic side mirror adjustment when reversing was inconvenient

Never again

Ulemper: They werr out of cars the first day I checked in and the staff initially did not offer any solutions until we gave them some ideas. Horrible service, will never use this car rental again

Hidden costs

Ulemper: If you take the shuttle from the airport there is approximately $50+ extra charges for "airport taxes", making this rental more costly than other car rentals conveniently right at airport. This charge is not included when booking car. Beware.

Rip off. I will be contacing the BBB about this re

Fordele: Nothing

Ulemper: The quoted price didn't match the current price. The posted location was close to airport, in reality it was 20 minute wait for shuttle then a 25 minute ride to a remote location. The extra charges at pick up was exhortation, $500 deposit for windshield $10 per day out of province fee.

Worst experience ever

Ulemper: - They offered a car with dents, and I was the person who discovered it, so they returned the vehicle for evaluation. - The second option was a car with lots of scratches and dents as well as not wholly fueled, thus a downgrade. At same time offered an upgrade to another customer. Differentiation. - The car was making noises and seemed to be old therefore I could not go to a far place since I felt uncomfortable feeling the car would break at any time. - No option of payment unless principal credit card. - Did not give the option to facilitate the rent.

Meh

Fordele: Car was good and they made it work

Ulemper: Booked online through kayak and choose to pick up car at airport but guy behind counter was nice but insisted that we choose to pick up car at other calgary location. Even though my itenerary said calgary airport. I was charged an extra 15 percent to pick up at airport even though thats what my itenary said.

Car

Fordele: Car was fine

Ulemper: I was to get an emailed receipt and did not receive one.

Ulemper: The time reserved for pick up was the time that store closed. Had to uber 30 minutes to pick up a car for the same price. They had cars at the airport but would not honor the price I was promised through Kayak.

Lest expensive suv

Fordele: Price, very nice staff

Ulemper: Did not open until 730 so when I showed up at 715 to return the car expecting the shuttle to airport it wasn't available and I almost missed my flight waiting on taxi. Even though they are listed as Calgary airport they are a 15 minute ride from the passenger side. They also had trouble accepting my American car insurance even after directly talking to Progressive. I had previously confirmed I was covered by my policy. They just couldn't agree on the paperwork of it. Sounded like the progressive customer service was uninformed but still took an extra 30 minutes at pick up. Not really a negative but not what I expected.

Fordele: The rental car was good, comfortable with a party of 4 and luggage. It was dirty on the outside, but a good ride.

Ulemper: The efficiency on the pickup and drop-off was slow. There was help for the clerk, but then that that help was distracted and it seem to take longer.

Fordele: The car was relatively new and clean enough.

Ulemper: The worst check-in ever!! They insisted on my insurance policy number. This has never been required anywhere and I have traveled extensively in US and abroad. This was required in order to sell me insurance, I suppose. A gentlemen checking in at the same time was livid about the demand. He was using an Amex Platinum (?) card which he said covered 100% of any damage but they still refused. If a policy number is to be required, it should be part of the online rental process. The local vendor for Europcar was Discount Rentals(?) The checkin process without a waiting line was approximately 30 minutes. WORST EVER!!! GORDON

NE location needs attention

Ulemper: It was the worst experience with Hertz so far... Car was not clean and it was not full. Terrible experience, dirty location and it seems like they are not enjoying their job.

Fordele: the car was good and the performance was acceptable but it was a little bit dirty

Ulemper: there is extra fee that did not be mentioned when we were renting the car and the car rental server said i can use another card to pay the fee but at the end they automatically used the original card without telling me and only gave me the receipt Their words are different from what they do and I hate this

Ulemper: My initial search for a car rental was for Calgary Airport and after standing in line for over 30 minutes at theHertz rental at the airport I was told that my rental was booked at another location and I had to cab it to that place. I took a cab to the other location, and was told that the vehicle I had requested was not available and that I would have to do with another one. Also that to return the vehicle I would have to pay an extra amount if I wanted to drop it off at the airport which of course was always my intention. Anyway, after all this rigmarole- upon returning the vehicle I was charged an incorrect amount of 100 on top of my initial amount charged. Overall a really bad experience with the company. Would never recommend anybody to anybody. What a sad sad experience.

Fordele: On site rental

Ulemper: Quality of the car was not up to par. The car had several flaws, i.e. unable to turn off cabin lights, intermittent failure of cruise control

Fordele: Good folks at hertz.

Ulemper: Had to move to a smaller car/availability. No adjustment in rate because prepaid through you. Had to shorten visit due to wildfires. Again no adjustment in $ for shorter rental. Because prepaid to you. Never again renting through a second party.

Airport Location?

Fordele: I chose airport location and arrived to find the location to be in an industrial park miles away. I had to take Uber to get to the lot only to find the car had been given away because I was late to pick it up. They did try to call me...while I was in mid-flight to tell me they were giving away my six day prepaid car. The counter person made a call and I did get a car. I then had to return the car to a closed lot on Sunday and Uber back to the airport. Both the Hertz airport counter and the Hertz neighborhood location said this happens regularly with "third-party rentals" so buyer beware. Take the extra time to match the address of your rental with the airport location. Hertz representatives told me that Kayak routinely includes "near airport" locations or off property airport locations (even without shuttle service). Overall renting through Kayak resulted in about $50 extra fees and about 90 minutes lost time.

Ulemper: Airport location was not airport location. It cost me time and money to use Kayak for this rental.