Biludlejning i Reykjavik

Fordele: Staff was friendly, good price performance ration.

Ulemper: Unluckily if you book the car and you are there only one day with the cruise ship to pick up the car (no matter if with reservation or without) took more than one hour. This made our day trip very stressful, because we lost so much time. Employees should not work as tourist information if long line.

Ulemper: I had booked my reservation to be picked up at 1 and dropped off at 3 and when I arrived at the return the agent charges us an extra $80 usd for the addition two hours because our reservation didn’t note the addition two hours

Gave us a car with a known mechanical issue

Fordele: Staff were friendly. Pick up and drop off went quickly- sometimes too quickly.

Ulemper: We had reserved a Jeep Wrangler, and they first gave us a Dacia Duster. Which is not even close. It was older and very dirty inside, and had many scratches and dings on the outside. We drove it less than five miles, and noticed an awful sound when we turned tightly. We looked and determined that the interior of the wheel well was loose and the wheel was rubbing it when we turned. When we took it back, they said ‘oh yeah, the Duster makes a weird noise when you turn, but it’s not serious’. We refused that car, and we’re goven a substitute (again, nowhere close to similar to a Jeep Wrangler), but cleaner. This time though, it was pouring rain and they had a long line, and when the guy brought us the second car he almost ran over our son because he was backing up so quickly and then just handed us the keys and ran off without a walk around. We walked around the car in the rain and wind and took photos with our phone of all the dings and scratches, and left. Predictably, when we returned the car, the woman at the desk asked about some of the dings (which were rusted, and obviously didn’t happen in two days!) and we had to show her the time stamped pictures to prove that we hadn’t made them despite the guy not taking time to make notes. Frustrating, but she was pleasant and we knew she was just doing her job.

A “Tahoe” is not a “Tahoe”

Fordele: GPS, awesome safety features, great gas mileage

Ulemper: A full size SUV in Iceland is somewhere between a midsize suv and a full size suv. We could not fit in the Nissan that they gave me as an equivalent to a Tahoe. There are not American size cars in Iceland. I had to pay an extra $100/day for a shuttle van that could fit 6 people and our 6 suitcases. The Nissan worked great before we had to add our luggage.

Nice car- it wasn't the one I ordered

Fordele: Staff was very friendly.

Ulemper: The $260 for one day bill. I originally reserved a VW Golf- bait & switch. When I dropped off my car- it took 30 min's for the shuttle to get back to the airport for a 5 min walk.

Not great pick-up experience and car was in rough

Fordele: Good price

Ulemper: We arrived to the pick-up location address but there was no Enterprise office. A person from Hertz called another Enterprise office and they told us they would come pick us up. There should have been some information about how this process works and who to call, but there wasn't. We figured it out but it added 2 hours that morning while we tried to get the in touch with Enterprise. Also, the car had a couple issues mechnanically which we had to deal with.