Lej en bil i Palma de Mallorca

You have to pay additional insurance. Even if you had one.

Fordele: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.

Ulemper: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...

Where the heck is ACE?

Fordele: Car size...no B cars available so we were given a "C" car

Ulemper: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.

Ulemper: it was horrible. we never found the reservation and we ended up having to pay three times as much.

Ulemper: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.

Mostly good/ 2 issues not good

Fordele: The car was nice and a good price. The staff at "Goldcar" were professional.

Ulemper: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.

Horrible Customer Service

Fordele: Nothing

Ulemper: Rude and snobby, uninformed employee.

Horrible customer service

Ulemper: When I ordered this car, the app immediately put the previous name that I had booked the previous car with. When I noticed I messed up, I tried calling the rental car company ACE but after 30 minutes of being on hold I gave up and figured that we could change the name when we picked up the car. When we got there they said that this would not be possible and that we either had to cancel and reorder but the price had gone up $300 or add an additional driver for $8 a day. We were so fed up and tired that we paid the $8 but where is the customer service? I attempted to fix it via travelocity but they said they could not do anything about it. The drivers were around the same age (60) and there was no real difference. This whole process was extremely frustrating and I will never be using this company ACE or Travelocity.

Forfærdelig kundeservice

Fordele: Intet

Ulemper: Uhøfligt og snobbet, uoplyste medarbejder.

Never ever in my life and I hope for you too

Fordele: Nothing

Ulemper: I've been renting many cars in my life and this is absolutely the worst company on the planet and it's also a scam. Let's start from the end, after I dropped the car I received an email with two pictures of the front seat's floors with normal dust on it. They witholded Euro 30 from the gasoline deposit to vacuum it. Infact when collecting the car they charged Euro 86 for gasoline and they were supposed to return it at return if car was returned full. So they took the freedom to keep Euro 30 form my deposit for the gasoline to vacuum the car. Incredible. Anyway, they will pay for it, dearly. Also if you don't want insurance they charge you with a Euro 1400 deposit. Overall it is a scamming company. DONT GO THERE DON'T GO THERE NEVER USE THEM NEVER EVER!!!

Ulemper: Unclear upsell of insurances

Ulemper: Opgradering af forsikringer uklart

The mandatory insurance will double your quoted price.

Fordele: The car was fine.

Ulemper: Pickup and drop off was slow. We were charged double the quoted price.

Den obligatoriske forsikring bliver Fordobl jeres

Fordele: Bilen var fin.

Ulemper: Afhentning og aflevering af var langsom. Vi blev opkrævet dobbelt den citerede pris.

Fordele: Price

Ulemper: Could not change pickup time (3 hours later).

Fordele: Pris

Ulemper: Kunne ikke ændre afhentning tid (3 timer senere).

Budget not so budget minded

Fordele: Car was a Citroën C4. Nice roomy car to drive. Good site lines. Good fuel economy.

Ulemper: I was charged many add one that I told the budget attendant I did not want, repeatedly. I had to return before car pick up and demand they take the extra charges off, which they did. Would not use Budget Mallorca again basedo on my experience.

Not at the airport

Fordele: New car in good condition

Ulemper: Centauro claimed to be at the airport but in fact are a ten minute shuttle away with irregular shuttles. The waiting time at the office was unacceptably long.

Ulemper: I made a reservation for $100. At the counter I was informed of additional hidden costs that brought it up to more than $300. The rental company was about 5km from the airport making it very difficult to escape this trap. A REAL SCAM

Overcharged at return

Ulemper: Sept 8, 2016 - reserved car at €30.83 eur ($34.71us) per day for a 6 day rental which should have totaled €215.76 eur ($242.95us) Sept 10, 2016 - picked up car and photographed existing scratches and other marks Sept 17, 2016 - returned car at 10:52am and confirmed the same condition as picked up with a full tank of gas Sept 26, 2016 - reviewed credit card charges to find I was charged €292.19 eur ($328.96us) instead of €215.76 eur ($242.95us)