Lej en bil i Düsseldorf

Overall ok

Ulemper: Did not get the car I ordered, ordered a full size car got a station wagon, staff not friendly at all on return in Dresden.

Fordele: Location was central to downtown and easy to get to and from

Ulemper: At first the price of rental I received from Kayak was much lower then what Hertz was going to charge. This was rectified and I got the rental for the quoted price

Ripped off

Fordele: Car was clean and new. That's the only thing I can say good about the Hertz rental experience. I reserved a station wagon for 1 day with a return at a different airport. The car was reserved for €85.31. When I got to the rental desk I asked to add a GPS (keep in mind I did the same on a rental in Munich with Europcar and was charged €6/day for an in dash GPS upgrade on my compact car). They gave me a new total at Hertz of €120. When I asked about the difference, I was told the GPS was €25/day. So I asked why the charge increase was €35 and suddenly the language barrier was too much and they didn't understand me. Since I need to get my daughter back to her college, I reluctantly bit the bullet and signed for the €120. I agreeded to fill the car with gas myself, however, they neglected to tell me that no gas stations within 15 miles of Weeze airport (and I tried 9 of them) would take an American credit card. This would be fine and I would have been glad to pay cash in Euro, but none had an attendant, only pay at the pump. Therefore, I had to return the car without a full gas tank but it still had over 3/4 of a tank of gas. I had to return the car to an unattended Hertz lot at Weeze airport and drop the keys in a drop box since it was 5:30am. When I got my emailed receipt from Hertz days later, I was charged €191.27 ($210.63) for a 10 hour rental. I have never been ripped off so severely and will NEVER rent another car from Hertz again and I rent cars several times a year. I will pay more to use someone else. I expected more from a supposedly "reputable" car rental company.

Ulemper: Then when we returned the car they charged us for a tiny scratch so low on the bumper it might as well be under the car. I know I didn't hit anything or cause this damage but they insisted on charging $1000 on top of my rental and I'm still waiting to hear what the actual repair cost is

Cancelled and awaiting refund

Ulemper: We were told at Hertz that the Thifty booking was not valid. The insurance wasn't suitable and the rate was higher. We therefore cancelled the rental and choose another company. The insurance was however still charged. How do we get this refunded? roland.peens@gmail.com

Aflyst, og venter på refusion

Ulemper: Vi fik at vide på Hertz, den Thifty reservation var ikke gyldig. Forsikringen ikke var passende og prisen var højere. Derfor er vi blevet aflyst udlejning og vælge en anden virksomhed. Forsikringen var dog stadig opkrævet. Hvordan får vi det refunderet? Roland.peens@gmail.com

Ulemper: Car pickup was very disorganized. The front left tire continuously needed air.

Ulemper: Bil opsamling var meget kaotisk. Den forreste venstre dæk konstant havde brug for luft.

Fordele: nothing

Ulemper: car booked . e.mail confermation . text confermation when i arrived to pick up the car told none available

Fordele: The car rental pick up and drop off were easy to find and use

Ulemper: I rented a luxury car and got a low end car because they ran out. I reserved the luxury car in advance so i feel this is their problem not mine. Additionally, i was still charged at the luxury rate

Fordele: THe vehicle

Ulemper: your misquote on the vehicle, I received a quote from you for around $425, and the bill came up to more that $850 when I picked up the vehicle, very disappointed.