Jeg bestilte (og betalte) for luksus værelse på 9. etage - ved ankomst fik jeg udleveret nøgle til standardværelse på 2. etage - jeg klagede og fik derefter nøgle til standardværelse på 7. etage. Der var ingen picolo, eller anden hjælp til bagagetransport. Man føler sig bedraget når man har bestilt og betalt for et luksusværelse, og herefter bliver anvist et standardværelse. Denne fremgangsmåde klæder ikke et 5 stjernet hotel.
Udemærket hotel til business ophold. Stilen er Japansk inspireret, men stadigvæk meget "tysk" grundighed over tingene. Deres udvalg af mad på deres Room Service spisekort, burde også indeholde nogle pasta retter.
Vi rejste 4 personer som alle havde samme mening. Vi synes det er for ringe at man skal betale for avis, man skal betale for en kop kaffe i polen selv om man lige har betalt 15 €. Der skulle også være et billigere morgenmåltid, hvorfor vi ikke spiste morgenmad op hotellet
the Bartender Micheal from the lobby
The staff was excellent. Also the brakfast was wonderful. Wireless Internet was for free but connection was bad.
The Restaurant, a good menu, and the bar/restaurant staff Reception staff were somewhat stressed, probably because of the K fair.Also the price is too high for the value, but this was also linked to the K fair.
Nice, central modern hotel, good breakfast and nice staff. Fair price and easy to take the tram downtown Breakfast should be included, and the parking is far to expensive
Design Dirty and I booked non smoking room an received smoking
efficient the noise outside from the tram
Room design, general confort Noise from railroad close to the Hotel
Breakfast and Sauna
Free Internet and good food. Great stuff. Good localization to Messe.
Everything! Especially the staff - very hospitable and helpful at all times.
Super friendly and accommodating staff.
Extremely high price for the room
Excellent breakfast Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!
Old town was best No
Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.
everything was perfect the price of the breakfast
its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking. their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights
good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...
Well I am happy because my decision was right to stayed in Holidays Inn.
Very pleasant and friendly-hotel&staff,both. Wonderful location.
Location, staff and comfortable room
Coloured interior of the room
Gut!!!!!!!!!!!!!! Is not so close to the downtown
The helpfulness of the staff. The room we had at the front of the hotel was slightly could have done with better soundproofing from the street. It wasn't really bad just noticable.
Very Friendly people. Will definitely come again.
The best for me at Friends was its location in downtown quite close to main station, which made easy to move anywhere
The hotel is very close to the city´s main station. The reception staff are very nice and helpful. There is a free Wi-Fi Internet connection, a rare thing even at hotels of a higher rate. We also appreciated modern decoration of the hotel, and what is more important, its rather high value for little money. It would be nice to have a hairdryer in the room. Besides, all the information you find in the room is in German, though it´s not a problem for the reception desk operates 24/7, and the staff are fluent in English.
Location Did not live up tp expectations at all - very basis for a three star
very clean and good facility, nice service and perfect location too warm in the room
Very stylish and very clean at a very low price and in a convenient location Need bigger signs at street level to be able to find it easier.
Alt fungerede og personalet reagerede prompte på forespørgsler. Byggerod og byggeaktivitet lige udenfor hotellet. Endvidere var internetadgang enten besværlig (hotellets lobby) eller dyr (€10 for én sammenhængende time).
Helt som forventet. Har benyttet hotellet tidligere Der nangler skriftligt materiale om hotellet
Hotel was nice!, room was excellent location good, and the restaurant and bar is extremely good. staff was friendly.
Hotel (incuding room and bathroom/toilet) was clean, rooms extremely comfortable and quiet. Centrally situated well within walking distance of all the places of attraction and shops. 3 minutes from the railway station making it easy if you so wish to visit other cities e.g. Koln. Not really.
Location was pretty good. The bathrooms fittings were leaking.
Only hotel was good the hotel staff was not very courteous as in other hotels can really improve
I was travelling by train and needed a hotel near the railway station, from this hotel there is a 5- minute walk to the station, where there is also an underground station, which takes you to the city centre in just a few minutes. the hotel seemed new and clean. When I entered my room there was a strange smell, I opened the window and thought it would help. Unfortunately it did not solve the problem, so there must be something wrong with the air conditioning. As the smell is rather strong, the staff must be aware of it. I do not think a paying guest should be given such a room.
Located a couple of blocks from the train station and a number of restaurants. Main restaurant areas are within walking distance but not close by.
Hotel was clean and the breakfast was good. Rate was extremely fair for a room during a major fair at the K Messe There was only one lift, hence often quite a wait. Normally this is not a problem as I would use the stairs, but I was on the 6th floor.
Location to the train station is perfect. Within walking distance of everything. It's kind of a dump. No frills / place to rest your head and shower. That's about it.
The location made getting around the area very easy. The stafff were very helpful and attentive.
Room service & breakfast
Location. Close to main railway station and +/-10-15 minutes walk to the city center (Altstadt). No fridge, no minibar in the room. No ice machine on the corridors. No ice at all in the hotel. No bar, cafÃ© or dining room (only breakfast available). MOST NEGATIVE: the bed & the pillows (1pillow/pax) TOO soft causing backpain, couldn't sleep properl
Nothing First the gym is poorly equiped. The treadmill broke down and no replacement was provided. No food is served in the hotel except breakfast. The rooms are very small.
Overall good service and friendly staff
being more familiar with Australian and North American 4 & 5 star hotels the price and quality of Asahi does not compare favourably. As I rarely stay in European hotels it is more difficult to give an educated comparison.
The room I occupied on the 12th floor was furnished to a good standard with an excellent en-suite bathroom, TV and minibar. Internet connection was available if needed. The breakfast room was good with excellent service and good food.There was also a small bar. The hotel is situated close to the main railway station with a good connection to the airport and it is within easy reach of restaurants and bars.It is also well situated for access to the old city and the Rhine. Although the staff were all very helpful, this is essentially a dormitory hotel for business travellers and some people might find it slightly impersonal and lacking in many of the facilities that can be found in hotels catering for holiday makers
The location was close to the main railway/u-Bahn station which made travel around the city easy. The rooms are spacious, spotless and have the bonus of a small kitchen.
Lovely hotel, reception staff very helpful No
Location and breakfast Small room,one elavator.
location Shower was impractical
Very convenient. Good location.
the hotel was ideally situated for the means of my visit..clean,friendly staff...a very comfortable stay at the kastens hotle i only have 2 complaints really with the kastens hotel...firstly it was very hot and stuffy in my single room,supplied was a very small upright fan which served no purpose at all............the second is that on my first morning there,after a late night and long trip,i decided on a 10am breakfast..the food is not topped up reguarly,after the initail presentation,so my first breakfast consisted of only 2 jam rolls ? nothing else was left on offer really (nothing hot anyway)..
Design and staff friendliness
The shower was very powerful and the location was not too bad. Yes, there were Tea/Coffee making facilities in the room, nor was there an iron and ironing board. Also the bed and pillows were very uncomfortable, they kept splitting apart and the duvet should be 1 to fit the whole bed not 2 singles.
Very friendly and helpful staff. Room and bathroom were smelly. Wifi connection was intermittent and slow.
The breakfast is rather good, staff is kindly The hotel doesn't locate near the old city, the room is very-very small and not very clean.I don't like the design of the hotel
the hotel and room was very clean and tidy and functional , very helpful staff
Proximity to the marina and tower
Pleasant service It was a long drive from the Messa
The staff were very helpfull,the location was good and the breakfast was excellent and plentiful.
The hotel was clean, staff was very helpful and happy, the room was big enough and the breakfast was good. Coffee, tea and snacks were available 24 h for free.
Jeg synes, det var et godt ophold. Har boet før på hotellet, da beliggenheden er perfekt for mig. Kommer igen til feb. Få en ny vandbeholder til te!
Hotellets beliggenhed er fin, midt i centrum, nær hovedbanegård. Afstand til "Altstadt" og promenaden langs Rhinen rimelig. Shopping OK. Personale OK. Værelser og lokaler i øvrigt OK.
Jeg var meget tilfreds Flere engelsk sprogede TV programmer
Alt Var i top.
Man behøver ikke forlade hotellet for at spise
Super hotel, med gå afstand til Dusseldort lufthavnen. Super værelse.
Godt hotel beliggende meget hensigtsmæssigt til DUS lufthavn. Jeg kunne ikke få serveret morgenmad efter 0600, da jeg var på en speciel rate for overnight før flyvning. Dette stod dog på ingen måde beskrevet på jeres hjemmeside og jeg blev heller ikke gjort opmærksom på dette ved indcheckning - for dårligt. Bookingen blev lavet på baggrund af en fornuftig rate inklusiv morgenmad!!!!!
Hurtig check in. Nærhed til lufthavn. Et fornufigt udvalg af restaurenter. Behagelige og nydelige rum. Rengørings kvalitet super. Nej
Rigtig fint hotel med dygtig personale. Ligger rigtig godt for messen og nem adgang til lufthavn. Prisen på parkering, det kostede en bondegård og burde være inkl.