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9,2
Avis Chula Vista was Good
Fordele: We reserved the car through Kayak and the pickup and drop off was basically in and out. Nice staff, very helpful, and the Kia Soul drove like a dream.
Ulemper: If I had one complaint it was just that the vehicle could have been a little cleaner. Water spots on the side mirrors affected visabilty and it could have used a vacuuming. Overall a good experience.
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4,4
Customer service not their strong suit
Fordele: Cheap
Ulemper: Chula Vista's customer service was entirely absent. They didn't honor my reservation of almost 2 months prior. The car I eventually got after almost 3 hours waiting was dirty. When I went to drop it off at 9am prior to the 11am deadline there was a sign up saying they wouldn't be back until 1150 . My flight was scheduled at 1130... I ended up driving away from the airport to get to an Avis that would take care of me
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