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Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
Friendliness of staff
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
Excellent location, less than two minute walk to city centre
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
location the first room we were given had not been cleaned or bedding changed,
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
Mit ophold var helt i top. Det eneste problem var, at opvarmning af værelset ikke fungerede. Jeg rapporterede det til receptionen om morgenen, men om aftenen da jeg kom tilbage til hotellet var intet sket. Og da jeg henvendte mig i receptionen virkede det som om de intet havde hørt om det. De sendte en hotel ansat til værelset, som blot kunne konstatere at det var rigtigt nok at det ikke virkede. Vil være en fordel hvis hotellet reagerer på de henvendelser de får i receptionen.
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Comfort, cleaniness and good location
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
the location close to shops bars restaurants the train station and bus station.. no
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
Hotel beds too soft
det var alt i alt fint og udemærket - men møblerne var synligt snavsede og der var cigaretmærker på lænestolen!! soveværelset var rent og det samme badeværelset. Personalet var decideret uforskammet og virkede extremt trætte af at skulle håndtere gæster... udskift de møbler!!! og giv personalet et service chek!!!
Det er virkelig dårligt at man bliver bedt om at betale ekstra for at betale i DKK. 3,5 pct for ingenting .
Excellent service and very nice room. None
Very good the staff very helpfull and frendley
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
The pool steam room and sauna The wine was very expensive
Location was great Bar prices very expensive
Quality of service, food, decor, comfort. N/A
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
Good value for money great location nice breakfast Nothing
Location, comfort & atmosphere No issues
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
Clean - well equipped - stylish - affordable - convenient Room was cold.
very omfortable and spacious, amenities were excellent
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
there was empty bottles of spirits in one of the kitchen cupboards. (4)
the hotel was in easy reach of leeds city center and we had a excellent room with a view a bigger bar of soap and not having a kettle in th room even tho there was a tv !!!!
only the price is very attractive. each room is equipped with shower and bathroom. very cost effective. there is no kettle in the room, if you wanna some hot tea or coffee, you always have to go to downstair to ask for it. and everything about this hotel made me feel like it is a student accommodation. i do not think i will stay here again. though the location is in city center, but it is difficult to reach some interesting area, no bars, no stores, very bad.
Price and the ability to buy takeaway food from local restaurants Hard beds. Number one issue is that it definitely needs a better mattress. Television volume control did not work. They was a 10 cm large lump of dried something on the wall. Yeuch!
Very well positioned for all Leeds centre locations. The staff were very helpful. Found the room wasn't great, main issue was the strong disinfectant smell in every corner of the room.
very good value, simple & clean rooms with really helpful staff. Would recommend. Everything fine :)
Very basic but well thought out formula, however the environs could have been kept cleaner and as it was the cheapest hotel in Leeds on line it seems to attract people who are less considerate of other guests, loud in corridors and slamming doors continually in the wee small hours. Lots of rubbish round the steps and front doors encouraging more litter unfortunate drain smalls in corridors when they were cleaning the rooms. The heating was not effective in the room.
The room and the look overall of the hotel. The staff was good and friendly but not too fast/would not listen much. Or maybe they were not used to accents.
Extremely difficult to find when driving - no signs to the hotel nor adequate signposting of the hotel itself
Relaxed atmosphere, helpful staff, beautiful linen. The linen and bedding was gorgeus but the bed a bit hard and lumpy. I found the black corridors rather depressing. Water not as hot as I would have like for morning shower.
The quality and decor of our room was fantastic (206). Poor customer service, made to feel uncomforatable and unwelcome on arrival. Also were told by resteraunt staff we had to pay for 'hot breakfast' and were only entitled to continental, which we were later informed was incorrect as we had already paid for breakfast with our room.
Good Room and central to Leeds Bed very hard and lumpy. Perhaps the manager should spend a night in it
comfort and cleanliness of facilities breakfast noy included in room price
the quick, friendly and helpful staff that checked us in. also the state of the room was prefect for are arrival.
Good cleanliness, comfortable room. Very poor meal. Room not ready at check-in, Replacement room - heating not working, third room smaller with poor view of fire escape - cot never transfered to third room! Food very mediocre for the the price, waiter with terrible English - I had to revert to French to make ourselves understood!
Room was excellent & ideally located for city shopping & bars Mini Bar needs choice expanding
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
Communal areas could have done with some more cleaning -
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
Everything. Could not fault anything and would definateley recommend to friends.
My freshly cooked breakfast Tiny bedroom. No facilities
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
Noise caused by parties on two nights. Inadequate checkin process
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Atmosphere, scenery, presentation of meals + warm Staff breakfast time could be more flexible (extended a little later)
Nothing - there was nothing outstanding for this hotel Initial room too small for two people, oppressively hot with no thermostat, on opening windows found that the entire frames were covered in black mold. The bath/shower was ripe with mold. the plug in the sink did not fit properly. The TV was far from properly tuned to any channel. The upgrade still had problems and the breakfast was of a poor quality in our experience
i likked the hotel,the staff was very nice specially Nazareth at the reception.recommended place for bussiness travel
its always comfortable, easy to park and close to my daughters' university accommodation shower and bathroom a little small.
Room was comfortable and breakfast good I specifically asked for a quiet room but was given what must have been one of the noisiest on that night due to a wedding party. Wedding guests were on a patio area outside the bar just below our second floor window making a horrendous noise (chanting, shouting and singing) until at least 0300. If our room had been the other side of the corridor it would have been fine. We had to keep the windows closed to block out as much of the noise as possible making the room hot and stuffy. If there is a party on it would be sensible to give guests not attending the party rooms away from the bar and party room areas and rooms near those areas to the party goers! Also, the shower in the hotel was inadequate - so scaled up that only a trickle of water came out of it.
This is a pleasant hotel set in wooded grounds in a convenient location on the Otley Road in Leeds. Easily accessed by public transport. There was some noise in the corridor from some other residents late one night.
For us it was the proximity to the family that we were visiting It was a bit noisy at night as our room was over the entrance and the hotel was busy with a big wedding. This was inevitable & no fault of the hotels
the view from the room window.went to relax for the weekend but it was really noisy.
bad choice you need to view room 31 described a junior double room with no access from one side of bed and no second side table poor pillows and no extra supplied room would not pass vetting if opening a new B & B this is a 4star hotel I have written to them .Small room is one thing but this room described as a double suite most misleading that a double room should not have access to bed from both sides as one was right up against the wall - had to climb to get into far side - not good especially if you have to climb over someone in the middle of the night but one aspect Roll over and you hit the wall ....
The room was so small and shower didnt work properly
nice rooms distance from the train station, i was on my own walking in the dark and i had read somewhere it was metres from the station which is why i chose this hotel.
The location was convenient, the room was clean and functional.
The view of Leeds from the 11th floor window The public car park facilities require a very late or early return to the car to buy a ticket which is very inconvenient.The breakfast offers poor value for money when compared with similar or more expensive hotels.
For the price, the services and accomodation are fine. Clean, warm and moderately quiet. Very very basic room.
Nice City Centre for Shopping. decoration work being carried out in the lobby.
it was within walking distance to the city centre and train station the welcome
The facilities were excellent. The view over Leeds from the 11th floor was fantastic.
ok no parking
the friendliness of the staff the room was not cleaned properly on any day of our stay.
The cleaners gave us extra coffee, after a night out! They were lovely. There wasn't a lock on the toilet door!
Hyggeligt hotel med en meget central beliggenhed i Leeds City
Hotellet ligger centralt, personalet var venligt og i det hele taget blev service "skrevet med stort"
At det var meget centralt. Der var meget beskidt.
Prisen var ok. Renligheden var dårlig og der var mug på væggene i badeværelset. Og sengen var for hård og manglede dyne.
Friendly helpful staff very clean and comfortable place No all good
Helpful staff and central location Difficult to locate for first time in a car and Impossible to park outside. Found the right car park by sheer luck!
The flexibility on check-in and check-out times. As well as the ample facilities in the room. We found dirty socks in our room left behind from previous guests. The bathroom and kitchenware could have a been a little cleaner.
They have studios room with all equipment!! floor a little noisy.
Excellent staff at arrival and departure. Althought there are cooking facilities there is no where to sit and eat. We had to sit with our plates on our laps. Trays would have helped or a table, but not sure where that would fit! The remote for the tv didn't work despite the night receptionist changing the batteries. (Not a major problem).
Great check-in, we arrived about 11:00am and the room was ready. Friendly staff, no problems leaving our bags the next morning so we could enjoy our last day. Will definitely use again.
Helpfulness of staff; range of equipment; location; high quality specification; extras in lobby. Stale smell in room
The unit was roomy and comfortable. The staff were particularly helpful and friendly. On line access and a screen with keyboard was great. It was hard to work out how to work the washing/drying machine
The facilities in the room were superb, and the location excellent. The staff were also first class. My only gripe would be the slightly small bathroom, but this was a minor issue, particularly for the very reasonable price. I would definitely stay again.