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2,0
Ulemper: Hi, In the end, we did not rent a car from the company because at no point during the ordering process it was not said that the company require two credit cards for the purpose of renting. I only have one card and it's enough for me.
anmeldelse fra
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2,0
Car with more than 50,000 miles (71,000 KMs). A disaster!
Ulemper: Car had more than 50,000 miles on it. Poor car conditions.
anmeldelse fra
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8,8
Would like to have second family member driver included in price
Fordele: Car was good size, ran well
Ulemper: The time consuming a, annoying up-selling. They try to put fear into you when you pick up the car so youbuy extra everything. It's why the line-up always moves so slowly
anmeldelse fra
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2,0
Not as advertised
Fordele: They had our reservation.
Ulemper: The car was not as advertised! We wanted a van that can fit 8 people with luggage and the car advertised in the filter for 8 people did not come through. As we tried to contact Kayak in Spain to help resolve this matter we were redirected to Budget constantly, but it was not Budget’s fault they don’t have those Vans available as Kayak advertised. This made our experience a huge mess. Next time we will book directly with the car rental company because then they can rectify the situation vs going through a third party who did not help us t all.
anmeldelse fra
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8,0
Fordele: Simple to rent car and return.
Ulemper: Very expensive cover (minimal).
anmeldelse fra
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2,0
Mercedes van Rental - Barcelona Apr 7-21
Fordele: That the van had seats and could drive.
Ulemper: Everything else. Poorly maintained vehicle. Horrible brakes. Almost no tread on the tires so we ended up sliding around even when there was just a little bit of moisture on the road. It's a diesel so supposedly it requires AdBlue which I've never heard of and then had to refill. Low oil which I didn't bother to refill. Scratches and dents all over the vehicle.. Very poor car. I'm not sure what Mercedes was thinking when they created this vehicle and why Budget doesn't do more to take care of their vehicles.
anmeldelse fra
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6,0
They did not honor priceline booking thru Kayak!!
Fordele: Easy pick up and drop off.
Ulemper: They did not honor priceline booking. I had to pay extra. I was also informed they will not honor the insurance I paid for. I was not informed at the booking time that I would be immediately responsible for any balance I incurred and would have to bill tje insurance that I paid for later.
anmeldelse fra
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3,6
Ulemper: We rented a car online that said it would seat seven and hold four bags. The car was so small that it could only hold four passengers and four bags. When we told the car rental place that this was not what we rented, they told us it would cost us $5,000 to get a bigger car. As a result, I had to send two of my kids on a bus to the hotel and back to the airport because they couldn't fit in the car.
anmeldelse fra
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7,6
Expensive insurance
Fordele: The car was new and good
Ulemper: Key got broken and I could open the car only manually, insurance was very expensive, no option with partial cover, also it became clear bcs rent was done through American and not European company insurance was m9re expensive
anmeldelse fra
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10,0
Fordele: Fast and easy service, very friendly staff
anmeldelse fra
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2,0
Ran out of our car class
Ulemper: They ran out of the mid sized car class we requested and put us in a nine passenger van instead which consumed a lot more gas and was not easy to maneuver through small Spanish cities. I asked to receive some sort of discount and was given a flat "no". We ended up having to pay premium fees for parking garages too.
anmeldelse fra
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3,6
Ulemper: The customer service person we checked in with to pick up the car was not friendly and very intimidating.
anmeldelse fra
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8,8
Would like to have second family member driver included in price
Fordele: Car was good size, ran well
Ulemper: The time consuming a, annoying up-selling. They try to put fear into you when you pick up the car so youbuy extra everything. It's why the line-up always moves so slowly
anmeldelse fra
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10,0
Fordele: Fast and easy service, very friendly staff
anmeldelse fra
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8,0
Fordele: Simple to rent car and return.
Ulemper: Very expensive cover (minimal).
anmeldelse fra
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7,6
Expensive insurance
Fordele: The car was new and good
Ulemper: Key got broken and I could open the car only manually, insurance was very expensive, no option with partial cover, also it became clear bcs rent was done through American and not European company insurance was m9re expensive
anmeldelse fra
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2,0
Ulemper: Hi, In the end, we did not rent a car from the company because at no point during the ordering process it was not said that the company require two credit cards for the purpose of renting. I only have one card and it's enough for me.
anmeldelse fra
-
2,0
Car with more than 50,000 miles (71,000 KMs). A disaster!
Ulemper: Car had more than 50,000 miles on it. Poor car conditions.
anmeldelse fra
-
2,0
Not as advertised
Fordele: They had our reservation.
Ulemper: The car was not as advertised! We wanted a van that can fit 8 people with luggage and the car advertised in the filter for 8 people did not come through. As we tried to contact Kayak in Spain to help resolve this matter we were redirected to Budget constantly, but it was not Budget’s fault they don’t have those Vans available as Kayak advertised. This made our experience a huge mess. Next time we will book directly with the car rental company because then they can rectify the situation vs going through a third party who did not help us t all.
anmeldelse fra
-
2,0
Mercedes van Rental - Barcelona Apr 7-21
Fordele: That the van had seats and could drive.
Ulemper: Everything else. Poorly maintained vehicle. Horrible brakes. Almost no tread on the tires so we ended up sliding around even when there was just a little bit of moisture on the road. It's a diesel so supposedly it requires AdBlue which I've never heard of and then had to refill. Low oil which I didn't bother to refill. Scratches and dents all over the vehicle.. Very poor car. I'm not sure what Mercedes was thinking when they created this vehicle and why Budget doesn't do more to take care of their vehicles.
anmeldelse fra
-
6,0
They did not honor priceline booking thru Kayak!!
Fordele: Easy pick up and drop off.
Ulemper: They did not honor priceline booking. I had to pay extra. I was also informed they will not honor the insurance I paid for. I was not informed at the booking time that I would be immediately responsible for any balance I incurred and would have to bill tje insurance that I paid for later.
anmeldelse fra
-
3,6
Ulemper: We rented a car online that said it would seat seven and hold four bags. The car was so small that it could only hold four passengers and four bags. When we told the car rental place that this was not what we rented, they told us it would cost us $5,000 to get a bigger car. As a result, I had to send two of my kids on a bus to the hotel and back to the airport because they couldn't fit in the car.
anmeldelse fra
-
2,0
Ran out of our car class
Ulemper: They ran out of the mid sized car class we requested and put us in a nine passenger van instead which consumed a lot more gas and was not easy to maneuver through small Spanish cities. I asked to receive some sort of discount and was given a flat "no". We ended up having to pay premium fees for parking garages too.
anmeldelse fra
-
3,6
Ulemper: The customer service person we checked in with to pick up the car was not friendly and very intimidating.
anmeldelse fra
