Biludlejning i San Francisco

Ulemper: I rented a car and cancelled it in the same hour. I never get refund and I have no mail from Hertz, and I cannot reach them on the phone

Fordele: Due to a pandemic, I was not able to travel and your policy did not permit me to cancel or request a refund. Terrible business practices.

Ulemper: That you recognized that the world is in its worst pandemic since 1917 and offered the opportunity to cancel and request a portion of a refund.

Fordele: The drop of staff was very friendly and it was very quick.

Ulemper: The car smelled like cigarettes and the windshield was not clean on the inside and made it hard to see at night.

Fordele: Drop off was a breeze.

Ulemper: Even though I was only an hour early, the car I reserved wasn't ready.

Fordele: The car had a lot of USB ports which was nice to charge our phones and devices.

Ulemper: The staff was not friendly, unprofessional and rather shady. Due to unforeseen circumstances, we were severely delayed and returned the car later than expected. They charged us an exorbitant amount and added a $50.00 cleaning fee for some measly amount of dirt on the driver's side floor. We were happy to clean the dirt (which honestly we could have just brushed out with our hand) and return the car but would incur even more fees because of the time. Then a representative offered to reduce the fee to $25.00 if we paid him directly in cash. Needless to say, the staff is unprofessional and simply untrustworthy. I will not be renting from Hertz at SFO Airport, ever again.

Ulemper: They did not have a car for me - or for at least two couples who had arrived ahead of me. They did not have a car for me the following day, either, and just shrugged their shoulders and said "there are no cars". At that late date, I wasn't able to find a rental car at another agency, either. Given that I had made the reservation several months ago and paid upfront, I found this completely unacceptable and will never rent from them again.