Gæsteanmeldelser
Samlet vurdering
5,6 OK
Baseret på 333 anmeldelser
Samlet
5,4
Renlighed
5,7
Komfort
5,9
Afhentning/aflevering
5,5
Valuta for pengerne
5,6
Gå til hovedindhold
Anmeldelser af og oversigt over billeje i Orlando
Ace
Ace anmeldelser
Billejekontorer
╳
Ace
Kontorer i Orlando
5757 S Semoran Blvd
+1 407 469 5306
Grand Hotel Orlando
407-675-3130
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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5,2
Additional fees that were not originally disclosed
Fordele: The car itself was fine though a little dirty when we picked it up.
Ulemper: There were $60 in additional fees that I wasn't made aware of when booking. These are things that should be noted when you book the car not when you turn it back in!
anmeldelse fra
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4,8
adds charges to on-line rental
Ulemper: Does not accept certain insurance to cover liability. They literally doubled my car rental cost.
anmeldelse fra
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2,0
They gave our car away.
Ulemper: Our flight was delayed. We waited over 20 minutes for the Ace shuttle. That put us over their time limit, so they gave our car away even though we had a reservation. The drive of the shuttle was the messenger. The next day when I called the physical location, they hung up in me twice and didn't answer the phone the third time. Never RENT from Ace.
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3,2
Bad Experience
Fordele: Nothing
Ulemper: Lot of Hidden Charges apart from the actual rental charges in the name of Tax. My Rental was $107.92 but the subtotal of other charges were $126.24 After reaching the Ace counter I learned about additional toll charges and if we do not take that and miss the toll then we cannot pay online and Ace will charge $25 per missed toll which was surprising... Maybe it is the same with others but I learned it there... My suggestion is to make things more transparent and these charges or terms should be mentioned along with the other details on the website...
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2,0
Worst service ever
Fordele: Nothing
Ulemper: As we completed our rental we noticed a sign for bidding the taking of a car out of state. As we had always said we were going to Georgia as well as Florida., we questioned this. That set in motion a refusal by the agency to give us any vehicle regardless of whether we stated we would not leave the state or that we would cancel that reservation to make a new one. It was a Sunday with a few rentals and add a disastrous portion to our holiday. No thanks to you ace rentals . This condition was never mentioned to us before during until we mentioned it as part of our reservation.
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8,0
Fordele: The staff was very helpful and friendly.
Ulemper: The car was so low to the ground that it was hard to get in and out of.
anmeldelse fra
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2,0
Ace is as bad as it comes
Fordele: It was a cheap quote.
Ulemper: Got to the airport very late, waited for an hour for the shuttle to arrive. When it finally arrived the driver told me that there were no more cars available even though I had already paid for the reservation. Apparently, there was a high demand that night and all the rental companies were out of cars. Ace just found someone willing to pay more and gave them the car. So I was stranded! I had to take a taxi for 2 hours to get to my destination! Ace took advantage of me. On top of that, I am having trouble getting my money back!
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6,0
Poor customer service
Fordele: Quick shuttle service, good price
Ulemper: Even though you had a reservation, they were out of vehicles. Had an issue with the vehicle and when I called they stated I had to use my own insurance even though it was not an insurance problem it was a mechanical problem with the vehicle.
anmeldelse fra
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2,0
Car company
Fordele: Nothing
Ulemper: I had to call and cancel my car rental due to the fact that my Airline got cancelled because of the hurricane in Florida. They were on accommodating towards me and tried to raise the rate $123 more for three weeks out. I explain as I don't think that's correct because of the hurricane situation and my flight was cancelled and they said well that's the going rate. I end up by canceling and going with a different company at a cheaper rate than I originally went for.
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2,0
Closed when we arrived late
Ulemper: I had called ahead to tell Ace we were arriving late as our plane was delayed. I tried calling upon arrival to order the pick up but no one answered so we ended up renting with another agency.
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10,0
Fordele: Shuttle picked me up at the airport promptly after arrival. Reasonable rental prices. Good car quality.
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2,8
Will never use Ace again
Fordele: The rental clerk was friendly.
Ulemper: After waiting 30mins for pick up in Orlando, check-in also took a while. The clerk was friendly but really was pushy on getting a sun pass for Tolls. He insisted that I would need it and at the end of our 8 day trip we did not really need it. The car had a cracked windshield which the person checking the car out pointed out while we were leaving. She did say we could come back and change but our family was very tired so we did not.
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5,2
Additional fees that were not originally disclosed
Fordele: The car itself was fine though a little dirty when we picked it up.
Ulemper: There were $60 in additional fees that I wasn't made aware of when booking. These are things that should be noted when you book the car not when you turn it back in!
anmeldelse fra
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4,8
adds charges to on-line rental
Ulemper: Does not accept certain insurance to cover liability. They literally doubled my car rental cost.
anmeldelse fra
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2,0
They gave our car away.
Ulemper: Our flight was delayed. We waited over 20 minutes for the Ace shuttle. That put us over their time limit, so they gave our car away even though we had a reservation. The drive of the shuttle was the messenger. The next day when I called the physical location, they hung up in me twice and didn't answer the phone the third time. Never RENT from Ace.
anmeldelse fra
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3,2
Bad Experience
Fordele: Nothing
Ulemper: Lot of Hidden Charges apart from the actual rental charges in the name of Tax. My Rental was $107.92 but the subtotal of other charges were $126.24 After reaching the Ace counter I learned about additional toll charges and if we do not take that and miss the toll then we cannot pay online and Ace will charge $25 per missed toll which was surprising... Maybe it is the same with others but I learned it there... My suggestion is to make things more transparent and these charges or terms should be mentioned along with the other details on the website...
anmeldelse fra
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2,0
Worst service ever
Fordele: Nothing
Ulemper: As we completed our rental we noticed a sign for bidding the taking of a car out of state. As we had always said we were going to Georgia as well as Florida., we questioned this. That set in motion a refusal by the agency to give us any vehicle regardless of whether we stated we would not leave the state or that we would cancel that reservation to make a new one. It was a Sunday with a few rentals and add a disastrous portion to our holiday. No thanks to you ace rentals . This condition was never mentioned to us before during until we mentioned it as part of our reservation.
anmeldelse fra
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2,0
Ace is as bad as it comes
Fordele: It was a cheap quote.
Ulemper: Got to the airport very late, waited for an hour for the shuttle to arrive. When it finally arrived the driver told me that there were no more cars available even though I had already paid for the reservation. Apparently, there was a high demand that night and all the rental companies were out of cars. Ace just found someone willing to pay more and gave them the car. So I was stranded! I had to take a taxi for 2 hours to get to my destination! Ace took advantage of me. On top of that, I am having trouble getting my money back!
anmeldelse fra
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6,0
Poor customer service
Fordele: Quick shuttle service, good price
Ulemper: Even though you had a reservation, they were out of vehicles. Had an issue with the vehicle and when I called they stated I had to use my own insurance even though it was not an insurance problem it was a mechanical problem with the vehicle.
anmeldelse fra
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2,0
Car company
Fordele: Nothing
Ulemper: I had to call and cancel my car rental due to the fact that my Airline got cancelled because of the hurricane in Florida. They were on accommodating towards me and tried to raise the rate $123 more for three weeks out. I explain as I don't think that's correct because of the hurricane situation and my flight was cancelled and they said well that's the going rate. I end up by canceling and going with a different company at a cheaper rate than I originally went for.
anmeldelse fra
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2,0
Closed when we arrived late
Ulemper: I had called ahead to tell Ace we were arriving late as our plane was delayed. I tried calling upon arrival to order the pick up but no one answered so we ended up renting with another agency.
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2,8
Will never use Ace again
Fordele: The rental clerk was friendly.
Ulemper: After waiting 30mins for pick up in Orlando, check-in also took a while. The clerk was friendly but really was pushy on getting a sun pass for Tolls. He insisted that I would need it and at the end of our 8 day trip we did not really need it. The car had a cracked windshield which the person checking the car out pointed out while we were leaving. She did say we could come back and change but our family was very tired so we did not.
anmeldelse fra
Billejekontorer
╳
ACO Rent A Car
Kontorer i Orlando
1 Airport Blvd
+1 305 526 0441
3101 McCoy Rd
+1 407 205 1535
Billejekontorer
╳
ADDCAR RENTAL
Kontorer i Orlando
Orlando Airport
+1 888 222 7790
Advantage
Advantage anmeldelser
Billejekontorer
╳
Advantage
Kontorer i Orlando
1 Airport Blvd
+1 407 203 1204
Gæsteanmeldelser
Samlet vurdering
7,2 Godt
Baseret på 62 anmeldelser
Samlet
7,0
Renlighed
7,4
Komfort
7,5
Afhentning/aflevering
7,0
Valuta for pengerne
7,2
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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10,0
Great customer service!
Fordele: Stephone in Orlando gave great customer service. First rate.
anmeldelse fra
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6,0
Okay
Fordele: Convenience inside the airport
Ulemper: Customer service clerk at counter was rough, and the cars were dirty, wheels seem they didnt even cleaned them, exterior of the car still had bugs splattered from previous rentals, even the sports cars seemed they were not cleaned for a while.
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4,0
Paid too much
Fordele: New car, smooth ride.
Ulemper: Cost. We paid only $10 less for Toyota Camry when our friends rented a jeep SUV . Same dates as us only through Alamo.
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2,4
Very disappointed in quality of car and service
Ulemper: I was quoted online around 150$. It ended up turning into 305$ with all the fees that were tacked on at the end. Concession fee etc that we were unaware of. We requested a full sized car because I am a bigger guy and got a small sports car that our luggage and I could barely fit. The car smelt horrible we had to air it out about 20 minutes before each use just to make the ride bareable. ALSO, through KAYAK.COM the website recommended that we purchase insurance for the vehicle in advanced. So that's what we did. But when we arrive to pick up the rental the counter said that the insurance that I bought from KAYAK was obsolete and that I had to purchase yet another insurance plan them. Very horrible experience. Very unprofessional employees.. The Advantage rent a car experience dampered our trip and I would not want to return to this company on our next trip if this is what the company provides.
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6,0
Ulemper: Check in process took a long time. The number of employees could not handle the volume. I think I waited in the line 35 to 45 minutes.
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8,8
Fill Up Ripoff
Fordele: Everything about our rental was great except the gas fill up....total RIPOFF
Ulemper: While we had the knowledge to fill up before dropping car off...it just so happened we did not see a station before ending up in airport. No big deal...just as easy to let them fill up....guess not...rate was over $9.00/gallon. That is just unacceptable.
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6,0
No confirmation
Ulemper: I never received confirmation from Advantage or from Kayak. Bottom line was I couldn't remember what company and had no record of reservation so I had to make a new reservation through a different app. I ended up paying a little more, but had a great experience with Alamo.
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7,2
Ok Advantage visit in Orlando
Fordele: Everything went smooth during the check out process, taking all in all about 20 minutes. Picking up the vehicle itself was very easy, grab the key, walk to the right parking spot and away we went. Drop off was easy too, literally pulling up to the right spot, waiting for someone to come over, which took about three minutes, and handing over the key.
Ulemper: When I was completing the paperwork, the attendant wasn't very helpful when discussing the various options. The biggest problem being the sun pass toll pass. I asked him specifically if the sun pass was necessary, if there were a lot of toll roads in the area and he told me he didn't know. There are pretty much nothing BUT toll roads in the area. I never saw a NON-TOLL road to actually take. I had to talk with my friend who used to live in Florida to confirm that it was probably a good idea. Fortunately, adding it back on was super easy. However, while getting that taken care of, the two employees who were helping me were LOUDLY complaining about another employee. Not bad necessarily...but not very great presentation to a customer.
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3,6
Disappointed
Ulemper: Total money I was supposed to pay was $225 by online, however, they made me pay $610 with additional charges when I went to pick up the car. I have used other rental companies many times and this was my first time to pay more than the receipt price the company sent me my email. It feels like I was cheated by the company.
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10,0
Got a BRAND NEW VEHICLE with 5 MILES on the Odomet
Fordele: Everything was excellent about the vehicle... Plenty of room, power, sound, satellite--- this is the way renting a car should always be!
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7,6
Fordele: Price was right, pick up and drop off was simple...
Ulemper: Car was dirty, inside and out. Certain windows may have never been cleaned...
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8,4
Fordele: I love the new car!!!
Ulemper: I had to ask for better car
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10,0
Great customer service!
Fordele: Stephone in Orlando gave great customer service. First rate.
anmeldelse fra
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8,8
Fill Up Ripoff
Fordele: Everything about our rental was great except the gas fill up....total RIPOFF
Ulemper: While we had the knowledge to fill up before dropping car off...it just so happened we did not see a station before ending up in airport. No big deal...just as easy to let them fill up....guess not...rate was over $9.00/gallon. That is just unacceptable.
anmeldelse fra
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10,0
Got a BRAND NEW VEHICLE with 5 MILES on the Odomet
Fordele: Everything was excellent about the vehicle... Plenty of room, power, sound, satellite--- this is the way renting a car should always be!
anmeldelse fra
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7,2
Ok Advantage visit in Orlando
Fordele: Everything went smooth during the check out process, taking all in all about 20 minutes. Picking up the vehicle itself was very easy, grab the key, walk to the right parking spot and away we went. Drop off was easy too, literally pulling up to the right spot, waiting for someone to come over, which took about three minutes, and handing over the key.
Ulemper: When I was completing the paperwork, the attendant wasn't very helpful when discussing the various options. The biggest problem being the sun pass toll pass. I asked him specifically if the sun pass was necessary, if there were a lot of toll roads in the area and he told me he didn't know. There are pretty much nothing BUT toll roads in the area. I never saw a NON-TOLL road to actually take. I had to talk with my friend who used to live in Florida to confirm that it was probably a good idea. Fortunately, adding it back on was super easy. However, while getting that taken care of, the two employees who were helping me were LOUDLY complaining about another employee. Not bad necessarily...but not very great presentation to a customer.
anmeldelse fra
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7,6
Fordele: Price was right, pick up and drop off was simple...
Ulemper: Car was dirty, inside and out. Certain windows may have never been cleaned...
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8,4
Fordele: I love the new car!!!
Ulemper: I had to ask for better car
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6,0
Okay
Fordele: Convenience inside the airport
Ulemper: Customer service clerk at counter was rough, and the cars were dirty, wheels seem they didnt even cleaned them, exterior of the car still had bugs splattered from previous rentals, even the sports cars seemed they were not cleaned for a while.
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4,0
Paid too much
Fordele: New car, smooth ride.
Ulemper: Cost. We paid only $10 less for Toyota Camry when our friends rented a jeep SUV . Same dates as us only through Alamo.
anmeldelse fra
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2,4
Very disappointed in quality of car and service
Ulemper: I was quoted online around 150$. It ended up turning into 305$ with all the fees that were tacked on at the end. Concession fee etc that we were unaware of. We requested a full sized car because I am a bigger guy and got a small sports car that our luggage and I could barely fit. The car smelt horrible we had to air it out about 20 minutes before each use just to make the ride bareable. ALSO, through KAYAK.COM the website recommended that we purchase insurance for the vehicle in advanced. So that's what we did. But when we arrive to pick up the rental the counter said that the insurance that I bought from KAYAK was obsolete and that I had to purchase yet another insurance plan them. Very horrible experience. Very unprofessional employees.. The Advantage rent a car experience dampered our trip and I would not want to return to this company on our next trip if this is what the company provides.
anmeldelse fra
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6,0
Ulemper: Check in process took a long time. The number of employees could not handle the volume. I think I waited in the line 35 to 45 minutes.
anmeldelse fra
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6,0
No confirmation
Ulemper: I never received confirmation from Advantage or from Kayak. Bottom line was I couldn't remember what company and had no record of reservation so I had to make a new reservation through a different app. I ended up paying a little more, but had a great experience with Alamo.
anmeldelse fra
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3,6
Disappointed
Ulemper: Total money I was supposed to pay was $225 by online, however, they made me pay $610 with additional charges when I went to pick up the car. I have used other rental companies many times and this was my first time to pay more than the receipt price the company sent me my email. It feels like I was cheated by the company.
anmeldelse fra
Alamo
Alamo anmeldelser
Billejekontorer
╳
Alamo
Kontorer i Orlando
1 Jeff Fuqua Boulevard
+1 844 370 3164
1000 Car Care Dr
+1 888 826 6893
1500 Epcot Resorts Blvd
+1 888 826 6893
1900 E Buena Vista Drive
+1 888 826 6893
5905 International Dr
+1 888 826 6893
9801 International Dr
+1 407 269 3048
Gæsteanmeldelser
Samlet vurdering
8,9 Fremragende
Baseret på 741 anmeldelser
Samlet
8,9
Renlighed
9,0
Komfort
9,0
Afhentning/aflevering
9,0
Valuta for pengerne
8,7
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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9,2
Fordele: Great people at Alamo.
Ulemper: Car was not as clean as I think it should have been.
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10,0
Excellent vehicle and service
Fordele: The staff in Orlando were excellent and the vehicle was in perfect shape.
anmeldelse fra
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5,2
Our car smelt like cigarettes.
Fordele: It was nice to be able to pick your car out of a row so you could get more of something you wanted.
Ulemper: When you pick a car, the windows are down, meaning you don't immediately smell the stale cigarette smell. But every time we would get into the car thereafter, we'd need to roll down the windows because it was so disgusting. We ended up barely using our car and riding with friends because of it.
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8,0
Ulemper: They did not have my Cadillac like I requested.
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10,0
Fordele: Very nice car, friendly service
anmeldelse fra
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4,8
Promo was bait & switch
Ulemper: Online promo for premium vehicle was a joke. Booked online, went thru check-in process, then sent outside to be delivered vehicle. Was presented with canary yellow challenger, questioned about correctness of reservation and was rudely told it was the challenger, or a mini van, or go somewhere else. DO NOT RESERVE THE PROMO THRU ALAMO, IT IS A SCAM!!!
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7,2
Ulemper: tire underinflated. Had to put air in.
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10,0
Love alamo
Fordele: Great vehicle ease of pick up and drop off are always wonderful
Ulemper: Nothing
anmeldelse fra
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10,0
Perfect car!
Fordele: I really loved the car. It was running smoothly, was super clean and easy to handle. We had a basic car, but it still has everything you might need for a night drive. The pick up was really easy.
Ulemper: unfortunately pick up/drop off needs to be done till 11 pm. I wished you could have more time.
anmeldelse fra
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10,0
Stress free & fast!
Fordele: No issues at the counter or surprise deposits for the rental. Speedy workers and ease of selecting your own vehicle! awesome guys!
Ulemper: N/A
anmeldelse fra
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2,0
Fordele: Worst customer service ever from a person called Guillermo in MCO
Ulemper: I don't know why you guys hire someone that won't even help customers and has an attitude for every question asked.
anmeldelse fra
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9,6
Fordele: Check in agent in Orlando was great, especially since I wasn't given a hard time for not checking in at the terminal desk first.
Ulemper: Door mirrors dirty
anmeldelse fra
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9,2
Fordele: Great people at Alamo.
Ulemper: Car was not as clean as I think it should have been.
anmeldelse fra
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10,0
Excellent vehicle and service
Fordele: The staff in Orlando were excellent and the vehicle was in perfect shape.
anmeldelse fra
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10,0
Fordele: Very nice car, friendly service
anmeldelse fra
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10,0
Love alamo
Fordele: Great vehicle ease of pick up and drop off are always wonderful
Ulemper: Nothing
anmeldelse fra
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10,0
Perfect car!
Fordele: I really loved the car. It was running smoothly, was super clean and easy to handle. We had a basic car, but it still has everything you might need for a night drive. The pick up was really easy.
Ulemper: unfortunately pick up/drop off needs to be done till 11 pm. I wished you could have more time.
anmeldelse fra
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10,0
Stress free & fast!
Fordele: No issues at the counter or surprise deposits for the rental. Speedy workers and ease of selecting your own vehicle! awesome guys!
Ulemper: N/A
anmeldelse fra
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9,6
Fordele: Check in agent in Orlando was great, especially since I wasn't given a hard time for not checking in at the terminal desk first.
Ulemper: Door mirrors dirty
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5,2
Our car smelt like cigarettes.
Fordele: It was nice to be able to pick your car out of a row so you could get more of something you wanted.
Ulemper: When you pick a car, the windows are down, meaning you don't immediately smell the stale cigarette smell. But every time we would get into the car thereafter, we'd need to roll down the windows because it was so disgusting. We ended up barely using our car and riding with friends because of it.
anmeldelse fra
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4,8
Promo was bait & switch
Ulemper: Online promo for premium vehicle was a joke. Booked online, went thru check-in process, then sent outside to be delivered vehicle. Was presented with canary yellow challenger, questioned about correctness of reservation and was rudely told it was the challenger, or a mini van, or go somewhere else. DO NOT RESERVE THE PROMO THRU ALAMO, IT IS A SCAM!!!
anmeldelse fra
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2,0
Fordele: Worst customer service ever from a person called Guillermo in MCO
Ulemper: I don't know why you guys hire someone that won't even help customers and has an attitude for every question asked.
anmeldelse fra
Billejekontorer
╳
American Car Rental
Kontorer i Orlando
3101 McCoy Road
407-857-1575
Avis
Avis anmeldelser
Billejekontorer
╳
Avis
Kontorer i Orlando
1 Jeff Fuqua Boulevard
+1 407 825 3700
11805 Research Pkwy (at Alafaya Trail)
+1 407 249 9111
2195 West Colonial Drive
+1 407 522 9366
306 North Rosalind Avenue
+1 407 245 8059
5780 Major Boulevard
+1 407 264 4220
6363 East Colonial Drive
+1 407 249 1621
8250 Jamaican Ct
+1 407 370 3231
8700 South Orange Blossom Trail
+1 407 851 4656
Gæsteanmeldelser
Samlet vurdering
7,5 Godt
Baseret på 75 anmeldelser
Samlet
7,4
Renlighed
7,6
Komfort
7,6
Afhentning/aflevering
7,2
Valuta for pengerne
7,5
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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6,8
Fordele: It ran smooth.
Ulemper: I had a push to start and the car locked while the key was inside the car. Also the headlights were 2 dim could barely see the road.
anmeldelse fra
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7,6
Fordele: The ability to pick up at one airport and drop off at another.
Ulemper: There was no backup camera.
anmeldelse fra
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4,0
Mediocre experience
Fordele: Close to terminal
Ulemper: Visiting Orlando on business surrounded by vacationing tourists is a nightmare. The line at the counter was 10+ deep and there was nobody attending it. So, bypassed it and walked to the car lot, where they give me what I reserved (no larger vehicles available). The car was filthy, but I'm in a hurry, so kept it. Driving it to convention site the smell was terrible. Pointed it out when returning it and the poor guy said sometimes their quality is affected when busy. Obviously.
anmeldelse fra
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6,0
Fordele: Ease of reserving a car online.
Ulemper: Serious delay in getting the car once we arrived at the airport.
anmeldelse fra
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10,0
Great price!
Fordele: Price was amazing!
anmeldelse fra
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5,6
Cost was not what I expected
Fordele: Speed in checkin Sense of urgency yo solve insurance issue
Ulemper: Insurance cost and ways of working
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2,0
Ulemper: Everything seemed fine at first, got a better rate , but although options chosen were from Orlando international, counter said it was for a location downtown. Ended up costing approximately $50-$60 more than what we booked.
anmeldelse fra
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8,4
Fordele: Very affordable price, and the vehicle was very clean
Ulemper: When I returned the car, I had to wait over 15 minutes after parking before a staff member checked me out.
anmeldelse fra
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5,6
Customer Service
Fordele: Drop off was quick.
Ulemper: Customer service was bad. Rude personal.
anmeldelse fra
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6,8
Poor Pick Up and Drop Off
Fordele: Comfortable driving car.
Ulemper: Preferred member car was not ready at the pick up desk, and the lady was very hard to understand with her accent. Turn in of car was backed up and congested.
anmeldelse fra
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5,2
Long wait times
Fordele: The affordability of the rental was acceptable to me and my family
Ulemper: Upon arrival of the pick up desk we found the line to be really long. Our pick up time was at 10am and we waited a little over an hour in just the line. As a destination location we thought the service would have been more efficient if there were more service rep desks open. No other car rental services had lines as long, and there were only two out of what looked like five or six stations open. After about 30-40 of waiting, another service member asked if people would like to walk to the other terminal for a shorter line. Although that was a nice gesture we feel that it could have been solved by staffing more reps in a busy spring break season.
anmeldelse fra
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10,0
Ulemper: Nothing
anmeldelse fra
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6,8
Fordele: It ran smooth.
Ulemper: I had a push to start and the car locked while the key was inside the car. Also the headlights were 2 dim could barely see the road.
anmeldelse fra
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7,6
Fordele: The ability to pick up at one airport and drop off at another.
Ulemper: There was no backup camera.
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8,4
Fordele: Very affordable price, and the vehicle was very clean
Ulemper: When I returned the car, I had to wait over 15 minutes after parking before a staff member checked me out.
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6,8
Poor Pick Up and Drop Off
Fordele: Comfortable driving car.
Ulemper: Preferred member car was not ready at the pick up desk, and the lady was very hard to understand with her accent. Turn in of car was backed up and congested.
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4,0
Mediocre experience
Fordele: Close to terminal
Ulemper: Visiting Orlando on business surrounded by vacationing tourists is a nightmare. The line at the counter was 10+ deep and there was nobody attending it. So, bypassed it and walked to the car lot, where they give me what I reserved (no larger vehicles available). The car was filthy, but I'm in a hurry, so kept it. Driving it to convention site the smell was terrible. Pointed it out when returning it and the poor guy said sometimes their quality is affected when busy. Obviously.
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6,0
Fordele: Ease of reserving a car online.
Ulemper: Serious delay in getting the car once we arrived at the airport.
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5,6
Cost was not what I expected
Fordele: Speed in checkin Sense of urgency yo solve insurance issue
Ulemper: Insurance cost and ways of working
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2,0
Ulemper: Everything seemed fine at first, got a better rate , but although options chosen were from Orlando international, counter said it was for a location downtown. Ended up costing approximately $50-$60 more than what we booked.
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5,6
Customer Service
Fordele: Drop off was quick.
Ulemper: Customer service was bad. Rude personal.
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5,2
Long wait times
Fordele: The affordability of the rental was acceptable to me and my family
Ulemper: Upon arrival of the pick up desk we found the line to be really long. Our pick up time was at 10am and we waited a little over an hour in just the line. As a destination location we thought the service would have been more efficient if there were more service rep desks open. No other car rental services had lines as long, and there were only two out of what looked like five or six stations open. After about 30-40 of waiting, another service member asked if people would like to walk to the other terminal for a shorter line. Although that was a nice gesture we feel that it could have been solved by staffing more reps in a busy spring break season.
anmeldelse fra
Billejekontorer
╳
Bandago
Kontorer i Orlando
6050 South Semoran Blvd
+1 866 868 7826
Budget
Budget anmeldelser
Billejekontorer
╳
Budget
Kontorer i Orlando
1 Jeff Fuqua Blvd, Term A & B
+1 407 825 1700
11805 Research Parkway
+1 407 380 5351
2125 West Landstreet Road
+1 407 851 2422
2195 West Colonial Drive
+1 407 298 9995
2305 Hotel Plaza Boulevard
+1 407 827 6089
306 North Rosalind Avenue
+1 407 648 3691
5905 South Kirkman Road
+1 407 351 4450
6363 East Colonial Drive
+1 407 658 0210
8700 S Orange Blossom Trail
+1 407 850 9637
8978 International Drive
+1 407 370 9150
Gæsteanmeldelser
Samlet vurdering
7,0 Godt
Baseret på 291 anmeldelser
Samlet
7,0
Renlighed
7,3
Komfort
7,3
Afhentning/aflevering
6,6
Valuta for pengerne
7,0
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
-
7,2
long line at pick up
Fordele: Car was perfect. Easy drop off.
Ulemper: LONG lines at Airport car pickup.
anmeldelse fra
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10,0
Fordele: Easy return but I missed the signage and couldn't find the second level. There are too many signs to read quickly when unfamiliar with the site.
Ulemper: There are too many signs to read quickly when unfamiliar with the site.
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10,0
Ease & Convenience to rent from Budget Car Rentals
Fordele: It was extremely easy to return the car at Budget. The woman who checked the car was friendly, courteous & extremely helpful & knowledgeable! :-)
anmeldelse fra
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2,0
Never got the car the price reserved was not the pick up price
Ulemper: When I went to pick up the car my reservation was for $131 and my price to pick up the car was almost $400. I couldn't get the car. They couldn't adjust the price or honor my reservation. I left without the car.
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10,0
Fordele: I dropped the car off at the airport. The check in took less than two minutes and I left with my final receipt in hand. Outstanding!
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7,6
Ulemper: Drop off in ft Lauderdale. The guy was sleeping in a car, not friendly. No english? Poor signage to the terminal. Very dirty area, needs a power wash.
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9,2
Great service
Fordele: Staff were friendly and very helpful. It was easy to pick up and drop off the car.
Ulemper: Our only 2 complaints, we just wished the steering wheel was able to be adjusted. It was too low. Also, the first 2 or 3 days we smelled either cigarette smoke or something that smelled like that it was strong but did go away or we got used to it. Overall though we did enjoy the car.
anmeldelse fra
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7,2
Terrible Check In
Fordele: Had reserved the car for pick up in Orlando. Waited 50 minutes in line, observing endless problems and miserably slow check ins from people in front of me. It was not an issue of having insufficient staff, it was the paperwork process. Why????? If you book on line, why should it take so long! When I finally got to the front of the line, it literally took 7 minutes to complete the transaction. The process is needlessly miserable.
Ulemper: The process is needlessly miserable.
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2,0
Ulemper: Line took an hour. Rental broke down on the highway soon after leaving.
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7,6
fix the airport counter experience
Fordele: even with the issues, the reps were friendly.
Ulemper: wait line at airport was huge and there were only 2 people to assist us. unacceptable.
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10,0
Simple
Fordele: No problems. Drop off was easy and quick.
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2,0
Terrible service in Orlando airport
Ulemper: Waited in line for over an hour and vehicles weren't available
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10,0
Fordele: Easy return but I missed the signage and couldn't find the second level. There are too many signs to read quickly when unfamiliar with the site.
Ulemper: There are too many signs to read quickly when unfamiliar with the site.
anmeldelse fra
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10,0
Ease & Convenience to rent from Budget Car Rentals
Fordele: It was extremely easy to return the car at Budget. The woman who checked the car was friendly, courteous & extremely helpful & knowledgeable! :-)
anmeldelse fra
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10,0
Fordele: I dropped the car off at the airport. The check in took less than two minutes and I left with my final receipt in hand. Outstanding!
anmeldelse fra
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9,2
Great service
Fordele: Staff were friendly and very helpful. It was easy to pick up and drop off the car.
Ulemper: Our only 2 complaints, we just wished the steering wheel was able to be adjusted. It was too low. Also, the first 2 or 3 days we smelled either cigarette smoke or something that smelled like that it was strong but did go away or we got used to it. Overall though we did enjoy the car.
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10,0
Simple
Fordele: No problems. Drop off was easy and quick.
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7,2
long line at pick up
Fordele: Car was perfect. Easy drop off.
Ulemper: LONG lines at Airport car pickup.
anmeldelse fra
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7,6
Ulemper: Drop off in ft Lauderdale. The guy was sleeping in a car, not friendly. No english? Poor signage to the terminal. Very dirty area, needs a power wash.
anmeldelse fra
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7,2
Terrible Check In
Fordele: Had reserved the car for pick up in Orlando. Waited 50 minutes in line, observing endless problems and miserably slow check ins from people in front of me. It was not an issue of having insufficient staff, it was the paperwork process. Why????? If you book on line, why should it take so long! When I finally got to the front of the line, it literally took 7 minutes to complete the transaction. The process is needlessly miserable.
Ulemper: The process is needlessly miserable.
anmeldelse fra
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7,6
fix the airport counter experience
Fordele: even with the issues, the reps were friendly.
Ulemper: wait line at airport was huge and there were only 2 people to assist us. unacceptable.
anmeldelse fra
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2,0
Never got the car the price reserved was not the pick up price
Ulemper: When I went to pick up the car my reservation was for $131 and my price to pick up the car was almost $400. I couldn't get the car. They couldn't adjust the price or honor my reservation. I left without the car.
anmeldelse fra
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2,0
Ulemper: Line took an hour. Rental broke down on the highway soon after leaving.
anmeldelse fra
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2,0
Terrible service in Orlando airport
Ulemper: Waited in line for over an hour and vehicles weren't available
anmeldelse fra
Billejekontorer
╳
Carl's
Kontorer i Orlando
3011 Mccoy Rd
+1 407 856 8866
Billejekontorer
╳
Clubs Car Rental
Kontorer i Orlando
Orlando Airport
Dollar
Dollar anmeldelser
Billejekontorer
╳
Dollar
Kontorer i Orlando
13351 State Road 535
+1 866 434 2226
304 West Colonial Dr
+1 866 434 2226
5555 Hazeltine National Drive
+1 866 434 2226
7400 International Drive
+1 866 434 2226
9201 Airport Blvd
+1 866 434 2226
Gæsteanmeldelser
Samlet vurdering
7,2 Godt
Baseret på 507 anmeldelser
Samlet
7,0
Renlighed
7,5
Komfort
7,4
Afhentning/aflevering
6,9
Valuta for pengerne
7,1
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
-
2,0
Worst rental experience
Ulemper: The parking lot agent didn’t even exit his booth. Told us to cheese whatever from the second row. We ended up walking amongst cars with damage. Picked up one with a busted radio, half tank, bad smell like someone left a sandwich, and check engine light. At over 70moh you got a strange vibration from wheels. Went to exchange it and got the same small size and no apology... very sad
anmeldelse fra
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10,0
Ulemper: Addl insurance option was a little deceiving
anmeldelse fra
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2,0
Paid more for nothing
Fordele: The costumer service at the other location I was send too. She waa nice
Ulemper: I get to the first location 7400 International drive. The guy is not attentive and I'm waiting 10 minutes for him to tell me computers are down and he can't get my recervations online. Then when he calls the other locations that is the right place where you get the vehicles, and check in...he starts to tell me I have no cars and ai need to call them to see if they do... What!? I was so upset that he pretended to be the receptionist and I found out later on that he only picks up the rentals and takes them back to the double tree location. I had a friend take me to the double tree and the lady was the one that gave me the information about him position. Okay, so I am ready and the porter calls her and tells her I need to wait 10 minutes because an oil change needs to be done...seriously! I was suppose to leave at 9am for my appointment and got out around 11 doing this run around. Not prepared at all!. I won't rent again from here. Car information ...no fab,. Scratches everywhere. No floor mats and not a full tank of gas.
anmeldelse fra
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8,0
Fordele: Pick up and return was very easy
anmeldelse fra
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5,6
The car was not quite up to current standards
Fordele: The price was certainly reasonable
Ulemper: The car was not up to current standards. Jeep really needs to stop producing these things. Any car in 2017, without so much as a USB port, is pathetic. The car was woefully underpowered
anmeldelse fra
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2,0
Ulemper: I literally paid almost quadruple the price I was quoted. I will never rent from dollar rental again, nor would I recommend it to anyone
anmeldelse fra
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4,8
Read the fine print
Fordele: The car was comfortable and clean. That's about all the positive.
Ulemper: I've rented cars that weren't located at the airport before, they've included a shuttle and it was fine. Wasn't the case here. The location was 40 mins from the airport and we were told they don't supply shuttle service. When asked if we could switch pickup to the airport, they told us the fee would be over $400 which was 4x the amount we even booked the original car for. So we had to spend $50 on a taxi and an additional $30 to be able to switch the drop off location to the airport. Heisted. First and last time renting with this company.
anmeldelse fra
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6,8
OK but let down by basics.
Fordele: Pick up and drop off were easy and efficient. Nice staff, friendly, helpful and trying to constantly “upgrade” you.
Ulemper: Vehicle air-con required servicing and caused condensation when used. Really frustrating. Window washer bottle was empty.
anmeldelse fra
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8,8
Price
Fordele: Price
anmeldelse fra
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8,8
Nissan Rogue car rental
Fordele: Friendly and helpful staff. Good price. Was able to change fuel policy from full to full to full to empty. Too much hassle looking for a gas station near airport. Reliable car.
Ulemper: Uncomfortable seats. Dirty trim. Asked for toyota rav4 but was given this. Bland looking car. Plastic wheel trims.
anmeldelse fra
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5,2
Fordele: Pick up and drop off
Ulemper: Price...I thought I purchased insurance when I went to the desk of course I didn't so I had to pay even more for MORE INSURANCE on top of what I thought was already insurance
anmeldelse fra
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2,0
Exorbitant Charges for GAS!!!
Ulemper: I brought the car back with 3/4 of a tank, and Dollar felt it okay to charge $9.99 a gallon for a quarter of a tank, essentially close to $60 for a 1/4 of a tank....let's see...that works out to $240 for a tank of gas...I don't think so. Dollar has lost my business forever. No other car rental company has ever had the audacity to charge me $9.99 for a gallon of gas. The fact that their contract says it somewhere, is not a sufficient defense to me....if they had told me that when I picked up the car, I would have been aware. How many of you read the contract???
anmeldelse fra
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10,0
Ulemper: Addl insurance option was a little deceiving
anmeldelse fra
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8,8
Price
Fordele: Price
anmeldelse fra
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8,8
Nissan Rogue car rental
Fordele: Friendly and helpful staff. Good price. Was able to change fuel policy from full to full to full to empty. Too much hassle looking for a gas station near airport. Reliable car.
Ulemper: Uncomfortable seats. Dirty trim. Asked for toyota rav4 but was given this. Bland looking car. Plastic wheel trims.
anmeldelse fra
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8,0
Fordele: Pick up and return was very easy
anmeldelse fra
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6,8
OK but let down by basics.
Fordele: Pick up and drop off were easy and efficient. Nice staff, friendly, helpful and trying to constantly “upgrade” you.
Ulemper: Vehicle air-con required servicing and caused condensation when used. Really frustrating. Window washer bottle was empty.
anmeldelse fra
-
2,0
Worst rental experience
Ulemper: The parking lot agent didn’t even exit his booth. Told us to cheese whatever from the second row. We ended up walking amongst cars with damage. Picked up one with a busted radio, half tank, bad smell like someone left a sandwich, and check engine light. At over 70moh you got a strange vibration from wheels. Went to exchange it and got the same small size and no apology... very sad
anmeldelse fra
-
2,0
Paid more for nothing
Fordele: The costumer service at the other location I was send too. She waa nice
Ulemper: I get to the first location 7400 International drive. The guy is not attentive and I'm waiting 10 minutes for him to tell me computers are down and he can't get my recervations online. Then when he calls the other locations that is the right place where you get the vehicles, and check in...he starts to tell me I have no cars and ai need to call them to see if they do... What!? I was so upset that he pretended to be the receptionist and I found out later on that he only picks up the rentals and takes them back to the double tree location. I had a friend take me to the double tree and the lady was the one that gave me the information about him position. Okay, so I am ready and the porter calls her and tells her I need to wait 10 minutes because an oil change needs to be done...seriously! I was suppose to leave at 9am for my appointment and got out around 11 doing this run around. Not prepared at all!. I won't rent again from here. Car information ...no fab,. Scratches everywhere. No floor mats and not a full tank of gas.
anmeldelse fra
-
5,6
The car was not quite up to current standards
Fordele: The price was certainly reasonable
Ulemper: The car was not up to current standards. Jeep really needs to stop producing these things. Any car in 2017, without so much as a USB port, is pathetic. The car was woefully underpowered
anmeldelse fra
-
2,0
Ulemper: I literally paid almost quadruple the price I was quoted. I will never rent from dollar rental again, nor would I recommend it to anyone
anmeldelse fra
-
4,8
Read the fine print
Fordele: The car was comfortable and clean. That's about all the positive.
Ulemper: I've rented cars that weren't located at the airport before, they've included a shuttle and it was fine. Wasn't the case here. The location was 40 mins from the airport and we were told they don't supply shuttle service. When asked if we could switch pickup to the airport, they told us the fee would be over $400 which was 4x the amount we even booked the original car for. So we had to spend $50 on a taxi and an additional $30 to be able to switch the drop off location to the airport. Heisted. First and last time renting with this company.
anmeldelse fra
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5,2
Fordele: Pick up and drop off
Ulemper: Price...I thought I purchased insurance when I went to the desk of course I didn't so I had to pay even more for MORE INSURANCE on top of what I thought was already insurance
anmeldelse fra
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2,0
Exorbitant Charges for GAS!!!
Ulemper: I brought the car back with 3/4 of a tank, and Dollar felt it okay to charge $9.99 a gallon for a quarter of a tank, essentially close to $60 for a 1/4 of a tank....let's see...that works out to $240 for a tank of gas...I don't think so. Dollar has lost my business forever. No other car rental company has ever had the audacity to charge me $9.99 for a gallon of gas. The fact that their contract says it somewhere, is not a sufficient defense to me....if they had told me that when I picked up the car, I would have been aware. How many of you read the contract???
anmeldelse fra
