Horrible service

Fordele: Nothing

Ulemper: They went ahead and cancelled booking without trying to contact me to notify me that they won't honor a rental. Horrible customer service and poor attitude from staff. I was left stranded without options at the airport after hours.

Vehicle NOT AVAILABLE as ordered, paid double, SCA

Ulemper: On arrival the vehicle class (not just the model or make but the entire CLASS of vehicle (2WD pickup) was not available. Instead we were offered a luxury Mercedes (and this was for off-road dirt driving over 1500Km). We were basically then forced to take a full luxury 4WD vehicle and paid nearly 3 times the price booked with Kayak, because there was no other choice - all other car hire firms fully booked. Then we noticed that the fuel gauge started falling within 5Km of starting to drive. On filling the car up we understood that "Full" was reached after putting an additional 250KM worth of diesel in the car. Overall impression was that THRIFTY has set up a very effective consumer scam in Windhoek.

Windhoek Car Rental

Fordele: As my friend can not drive a manual transmission, I intended to book an automatic rental, but realized I made a mistake. At the counter, it turned out well when they upgraded us to an automatic for no additional charge. The drop off process was relatively easy.

Ulemper: The check-in process was incredibly slow. I believe it took us almost 30 minutes. When we got to the car I was shocked out how many scratches and dents were in the vehicle. I recommend taking a lot of pictures of the car prior to leaving the airport. There are many dirt and rocky roads in Namibia and I suppose this is why the car had so many scratches.