Biludlejning i Cancún

Ulemper: Dishonest about pricing - quote in advance said nothing about insurance

Fordele: This was a scam On arrival at the Eurocar rental office we were told we had to pay $350 dollars for insurance (our rental was $25 dollars) Our credit card gives complete car rental insurance as does our automobile insurance policy however Eurocar refused to accept this.

Ulemper: (We left Eurocar and went to Dollar car rental and they accepted my credit card as car rental coverage) Please remove Eurocar Cancun from your site. There behavior was completely unethical

Fordele: The car was clean and got good gas mileage

Ulemper: DONT RENT FROM THEM!!! My Advantage transaction and receipt stated the rental would be $2.50 USD. It was over $260 USD when I went to pick it up and I couldn’t back out of the transaction because I had pre-paid. I reserved a full size car but got stuck with a compact. Scam!!

Ulemper: They only want to sell the full coverage They have No other

America rental is a complete scammer using advantage

Fordele: Carful. Do not use America rental car. They charge you upfront. Other companies don’t. Then they scam you and try to charge you 5 times the amount in insurance cost. Beware!!

Ulemper: Scammers on purpose. Asking $8000 us in deposit. Ridiculous.

Price fluctuations and extremely poor customer service

Ulemper: The experience was a nightmare upon arrival, going through the development of the contract to obtain the rental, and dropping off the rental. I am a fluent Spanish speaker and on the day we picked up the rental I overheard the counters next to mine arguing over the same matter/experience I am about to share. I reserved a vehicle online and the price was for $25 for four days. Upon arrival, I was told I need to place a deposit of $300 and either choose a package of insurance options that consisted of liability ($133), full coverage ($245), or place the value of the vehicle (+/-$15k) on my credit card. What I thought was a $25 car rental, and after arguing and seeing other customers do the same, I somehow got the deposit lowered to $250 and went with the $133 liability coverage totaling $383!!!! Unfortunately because we were already onsite and did not want to further ruin our honeymoon, and after being told by staff that all the other car rental places will up-charge the way they were, we were forced to take rental. I can understand some fees and insurances, but why are pricing options or estimates not included when reserving your vehicles? This is false advertisement in the sense that you do not indicate additional charges such as insurances or deposits would apply. My online reservation only indicated that the only additional charges that could have applied are if I “pick-up or drop-off the car at a different date, time, or location than your reservation”. Again, my agreement was for $25 not $383. I thought the nightmare ended there but I was so wrong. We walked out to pick up our vehicle and the staff had already given our vehicle away. I quickly asked why our experience is going so terrible. They had plenty of washed and ready vehicles but instead they issued us a dirty, inside and out, vehicle while still warning us that the vehicle needed to be clean when returned or additional fees would apply!!! Since we felt taken advantage of and having no choice, we took what we could get and left. When returning the vehicle, and after spending most of the day cleaning it since it was issued dirty and I did not want to be charged, the attendant informed us that we were given the wrong contract and that I had taken a women’s rental that was of a higher rental class. I could not believe this was happening. I told the attendant, that this is impossible and he searched his data base and found my contract and changed the charges I was charge to now my actual contract. Once that was complete, the attendant told me that I should be grateful I was not charged additional fees since the vehicle we got was not in the same class we had reserved and that we should be thankful. I will never rent from Advantage, even if Europcar was the third party handling the services. From the beginning to the end, staff and processes were disorganized and the priority of the customer and honoring previous guaranteed prices went out the window.I hope my full deposit is returned