Ulemper: The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.

Deteriorating customer service

Fordele: No problems with car.

Ulemper: No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.

Ulemper: They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.

Very misleading rental process with Kayak and Hertz in Geneva

Fordele: Rental price was ok for Geneva, got a good car (Mercedes A class)

Ulemper: The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal

Google and Apple maps can't find the drop-off

Ulemper: Google and apple maps cannot find the French drop-off location, after driving around for 45 mins, we had to return the car to the Hertz Swiss location to be told there was a 200 Euro charge to drop off in the Swiss location. but running out of time to find the French drop-off we had no choice. Guy behind the desk explained that many people have this problem, and shrugged when I asked why they charge 200 Euro for a task that takes <5mins to apparently do.

Great car, poor customer service.

Fordele: The car itself was great, clean, operationally sound and comfortable.

Ulemper: No GPS or automatic transmission options, making for a very difficult trip through Europe. Additionally, the staff at the Hertz stations were extremely unhelpful. Really disappointed in the customer service. Tried to drop off the car at the Geneva airport in Switzerland. Turns out there are 2 locations, one on the French side and another on the Swiss side. They would not help us get from one to the other, leading to 2 hours of circling the airport. "Good luck" is all we got.