Affaldsspand på toilet blev ikke tømt under opholdet, selvom den var fyldt. Togstøj døgnets 24 timer. Børn under 16 år ingen adgang til fitnessrum, selvom der er forældre med. Ingen faciliteter for børn andet end til pc med internetadgang.
service og betjening i top, god restaurant tilknyttet, såvel værelser som lobby og restarant var hyggelig og inspirerende.
the staff is very kind, very good location in the city center, late check out without extra charges
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
very central, nicely decorated very poor breakfast....
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
the traditional style the noise on the place
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
Clost to train station, clean and price is reasonable
Location clean tranquile modern Close to train station helpfull staff No comments
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
Location and Quality of the Restuarant View from the room
its a too expensive accomodation
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
large, spacious room, beautiful hotel in a very central location,Excellent service
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
free WLAN & public transportation pass included
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
The room was very nice, lovely decorated and very comfortable.
free internet access included / very nice decoration
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
The hotel room was very beautiful and the staff always wanted to attend to our every need.
quality of service
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
The room was excellent! Hotel is situated a little bit far from the main shopping street
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
nice room parking is very ecpensive 40 frank per night
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The pool and related facilities were very good
The concierge gave false/conflicting answers/suggestions most of the time.
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
service room service
Breakfast. All was so fresh and very tasty! NO
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
very very splendid hotel !!!
Restaurants and Business services
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
I forhold til prisen fint. God beliggenhed Internet/wireless er alt for dyrt. Bør være gratis
Ikke særlig godt Masser, f.eks. at man skal kunne betale sine drinks med sit Master Card selv om man ikke har købt for mindst Euro 50,- Hvorfor har i ikke en shuttlebus til / fra lufthavnen ?
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
Good Location, could walk from train station and very near to the Lake and all the attractions
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
amazing service .. excellent location .. staff were extremely friendly loved everything
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
Charme, rooms and staff
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
the room ,thier customer experince nothing
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
personale forsøgte venligt at løse de problemer der var i forbindelse med af finde parkering til bil, da det ikke er muligt at parkere ifm hotel endsige at holde ind og læsse bagage af. hotellet havde kun 1 nødudgang (hovedtrappen) som ville kunne benyttes i tilfælde af brand hvilket pga en evt. røgudvikling ville være en katastrofe for gæster på eks. 7 etage!
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
The location, friendliness and superb help and response of the staff
staff support, care of the gustes cooling system (there is no Air condition)
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
location is very close to everything Staff unfriendly
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
Location, room size Service at the breakfast could be improved
services like the spa and free internet, location in the city, nice room, friendly staff
Friendly and smiling personel at the reception ready to help you .
The staff was incredibly nice! I've been upgraded which is always pleasing.
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
rent værelse, pæn reception og gode badeforhold, god seng Hotellet er beliggende midt i "Red Light" district og det er ikke rart når jeg tror at det er et pænt hotel. der er mange luder og narko dealer lige uden for hotellet
Rent og pænt Generende støj fra naboværelset- TV'et kørte stort set i døgndrift og med høj volumen
Værelset var o.k. og især udsigten var dejlig. Det ligger dejligt centralt. Personalet var venligt - men havde travlt. Jeg fik aldrig kaffemaskinen på værelset til at fungere, fordi man alligevel ikke gav sig tid til at vise mig den rigtigt. Noget lignende gælder fjernsynet - men det klarede jeg. Jeg mener, at jeg hjemmefra havde booket et værelse med morgenmad - til en bestemt pris. Men med den største selvfølge lagde man hver morgen en regning på 24.00 Franc på bordet til min underskrift. Jeg gad ikke begynde at diskutere og betalte - men mærkeligt var det. Måske har jeg taget fejl ved bookingen. Morgenmaden var ikke helt så god som man egentlig kunne forvente af denne klasse hotel.
Centralt i forhold til hovedbanegården og til airport. Badeværelset var rimelig stort.
Beliggenhed, gratis Internet samt gratis rejsekort. Derudover var morgenmaden god. Værelsets interiør
Skønt hotel med pragtfuld reception og opholdsstue i original 50ér stil. Ren retro. Ikke et prangende hotel, men perfekt til pris og super beliggenhed.
Der var hvad man skulle bruge, samt rent. Kedelig indretning
Lå rigtig godt ved banegården og nær søen og centrum !! NEJ
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
the room was quiet cold and noissy because of the aircondition what i could no close....
Convenient location Noise and vibration from electrical unit behind bed