Lej en bil i Lihue

Fordele: The second manager and staff at Lihue airport who eventually did help us and did all they could do to make it right for us.

Ulemper: I received a call that rental location was not open when we would arrive. The offer was to have the car (plus 2 others I rented at the same time) at a different location nearer where we were staying available the next morning. I paid $120 in cab fees to get to our location, but the next morning went to the closer location and found it closed. No one at any number we could find for Enterprise knew anything about our situation other than to suggest that we go BACK to the airport location. (I then had a voice mail from the nearer location about picking up the vehicles but no one answered when I called back. I never heard from him or the manager who gave me his private cell number to call if there was a problem. I called. No response. Ever.) We returned to the airport location (Another $60 cab fare. Once there, I will say the manager on duty was very apologetic and accommodating and even reimbursed us the cab fare. He treated us very well and he is to be commended. But the disorganization cost us a half day of our Hawaiian vacation, time with my family I can't recover.

Didn't have luxury car i reserved, charged me the same for smaller car

Fordele: The staff was nice. They are in Hawaii, how can you not be nice if that's where you are/live? Aloha. The staff ultimately tried to accommodate me for all the things i didn't like by not charging me an extra day for a delay in a return they caused, not charing me for some other things, so i felt ok after that, like they were reasonable and accommodating.

Ulemper: Smaller car at the same price. That's a not a good deal. Also, said they'd swap out anytime and bring me a car, but then when i wanted to, oh sorry, it's too far unless you do it before 11am (which didn't work with our vacation plans). And every time i called either location for customer service, i'd get voice mail, even during business hours.

Bad experience

Fordele: Nothing.

Ulemper: I rented a full-size car and they gave me the Chevy Cruze which is a compact car. The car had 25k miles on it, was very beaten up and dirty. When I rented it online, I knew it was less than 2 miles from the airport but they didn't say there was no shuttle bus to this location. We hopped on their shuttle bus only to find out we got taken to a wrong location. We had to return to the airport and take a taxi to the right location.

Ulemper: When I arrived at the airport, I waited for 30 minutes for a shuttle to the rental office where I was told that I had to take a shuttle back to the airport where I could pay to take a taxi to the rental office in town. I was very disappointed by the customer service in Kauai!

Ulemper: When I arrived at the airport, I had to wait 30 minutes for the bus to the rental office and when I arrived there, I was told that the car was at the office in Lihue and that I would need to returm back to the terminal and then take a taxi to the other office. This was a huge inconvenience and waste of my time!! This customer service is unacceptable as the advertisements state that they can pick you up!

Terrible experience

Fordele: Nothing

Ulemper: We booked a luxury class vehicle 3 weeks prior to our arrival. When we arrived for our rental we were told they don't have luxury vehicles at that location. We were given a 2 door jeep instead. This did not work for us since we have a 1 year old with a car seat and 4 adult passengers, which is why we "reserved" a large vehicle. Nobody told us anything about this until after we paid and then shown our vehicle. This was completely unacceptable. A simple phone call prior to our arrival or at least tell us when we arrive at the rental agency, not after we paid.