Never use Herz again.

Fordele: nice stuff

Ulemper: I already paid all my fee online but I still got charged extra almost 200 dollars when I return my car. I thought I paid my insurance online already but there’s some extra insurance. Make sure before you sign your contract. They didn’t explain to you. If you signed you need to pay they.

Vehicle lot more expensive to rent and of crappy quality

Ulemper: This was my first experience to rent from Hertz. With the odometer reading of 34,000+ miles, the vehicle's condition (Nissan Quest) was crappy. Exterior had scratch marks on all sides. Interior was of low quality and almost totally worn out. Whatever engineering features were in the vehicle, they were old. The vehicle was lot more expensive to rent than a comparable Chrysler mini van which our friends had rented at the same time from the Budget location next door. The additional driver fee was not clarified at the time of booking and was also much higher (30%) than Budget. Pick up and drop off service was nothing extra-ordinary. Therefore this rental was not a good value for money and I will not rent from Hertz ever again.

Customer service issues

Fordele: Cars were clean, pickup / dropoff was quick.

Ulemper: The first car we got had electrical issues after a couple of days (A/C stopped working, radio stopped working, windows got stuck from time to time). When I called to get a replacement they would not send a swap and asked me to drive 50 minutes back to the airport to get a new car. I refused and had them tow it back because I did not want to drive 50 minutes with my family with no air conditioning. They provided a Lyft driver to take us back. Tow truck driver, Lyft driver and pretty much everyone else I talked to were surprised that they did not send a swap directly to me instead.

1.5 hour wait time to pick up car

Fordele: Clean enough. Provided water bottles

Ulemper: Had to wait 1.5 hours for my car. It was an ok wait time to get to the counter, maybe like 15 minutes. But then once I got my car number you would think I could just go to my car and drive off. But no, my car was in a line of cars WAITING TO GET WASHED. That's right, once I had my car they still then had to wash the car to give it to me. Utterly, ridiculous.

Fordele: Nothing

Ulemper: The car was extremely run down, the car needs a break jobs, the seat belt won’t stay fastened it kept on disabling, over all the car should not be used as a rental.