Biludlejning i Omaha

Ulemper: First, their computer didn’t work at check-in. Then, it was a typical “bait and switch”. I reserved a “standard” size vehicle (advertised as a Chevy Malibu or similar) but got a Kia Soul, which I hate.The car wasn’t clean, the gas tank was only half full when got it. Never again with Dollar!

Fordele: The second car, a Chevy Malibu, was a nice car.

Ulemper: The dashboard lights on the first car, a Toyota Camry, lit up on the first day, telling me that my anti-lock braking system, blind spot monitors, and collision warning system weren't functioning properly, and I lacked windshield wiper fluid. So I called Dollar and talked to maintenance. They asked me if the car was still running "normally," and I said, "yeah," I hadn't gotten into a wreck yet, so they said I could keep driving it if I wanted to! I asked them if I could return it, and they said they would give me a new one and a discount if I did that. So that night I tried to return the car, but then they told me all they had left was a pickup truck, so I had to come back to return the Camry the next morning and pick up the Malibu. This only set me back about a 1/2 hour on my travel schedule, but they discounted me a whole $7.80 for my inconvenience! I was told that "this happens sometimes on Camrys," although it's the first time that I've ever heard of it. I don't think I was prepared to drive several hundred miles that week, much of it in rain, with dashboard lights saying the car was basically "out of service." Dollar should spend more time maintaining their cars instead of waiting for them to break down.

Fordele: Pick up easy as was drop-off

Ulemper: Was charged way more than quoted after charge settled - pricing deceptive

Fordele: Staff was not friendly. Poor service.

Ulemper: Extra fees (not insurance) were more than 60% of the general rental cost. Not at all disclosed in request/confirmation. Customer Facility Fee - $2.50/day RAF (what the hell i that) - $4.00/day Occupancy Tax - $8.00/Unit AP Rec Fee - 12%/$31.74 SEC Fee - 2%/$5.93 Vehicle/Sales Tax - ~$35

Ulemper: Local fees were higher than the amount quoted on the website when the vehicle was picked up. The 30 percent charge for potential extra costs was not expected. There were cars at other websites that I could have reserved and prepaid that would have been priced lower.

Fordele: Not much

Ulemper: Grumpy desk agent, told my my Kayak reservation had been cancelled because I was a no-show (I arrived a 4:30pm my reservation said 12:00pm Mon to 12:00pm Fri.), gave me a car only for $13 extra per day. Car had grimy windows, dirty door wells and lots of trash under seats.