Find billige fly til USA

"Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing."

"Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that."

"Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty."

"The staff was extremely nice and professional.They did excellent job!"

"As always, Delta never fails to deliver! Let’s keep climbing!"

"No complaints!!"

"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."

"I like that I got to my destination safely."

"Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!"

"The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!"

"The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat."

Fordele: "Crew was attentive , quiet flight"
Ulemper: "More food choices"

Ulemper: "The flight could have been on time"

Fordele: "The boarding was quick and the plane departed early."
Ulemper: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."

Ulemper: "It was the last row, could not sleep on it"

Fordele: "Professional crew, no fanfare, standard was excellence."
Ulemper: "Faster flight time in air..."

Fordele: "Crew was super friendly and cool!"
Ulemper: "NA"

Ulemper: "Movies were outdated flying to Amsterdam, coming back was great"

Ulemper: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"

Fordele: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."

Fordele: "crew was amazing"

Fordele: "Everything"

Ulemper: "So far nothing."

Ulemper: "All was excellent"

Ulemper: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"

Fordele: "Yes"
Ulemper: "Delightful experience except at SFO checkin."

Ulemper: "Food"

Ulemper: "nothing all excellent"

Fordele: "Delta service and comfort is always excellent."
Ulemper: "All is great just keep it up"

Fordele: "COVID safety measures"
Ulemper: "There was no in-flight entertainment via Gogo app / Delta Studio."

Fordele: "Better food"

Fordele: "Clean, comfortable, empty middle seats. Good movie selection."
Ulemper: "Snacks lacked variety and nutritional value."

Ulemper: "Excelente"

Fordele: "Crew from Washington to Cancún were extremely rude"
Ulemper: "Smile"

Fordele: "Very good"

Ulemper: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."

Fordele: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Ulemper: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."

Fordele: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Ulemper: "Be on time , delayed for an hour"

Ulemper: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."

Fordele: "extra legroom of comfort plus zone"
Ulemper: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"

Fordele: "Delta does an overall nice job."
Ulemper: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Fordele: "The crew were good."
Ulemper: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Ulemper: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Fordele: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Fordele: "good flight and pleasant staff"
Ulemper: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Fordele: "Food was good and so was the movie selection"
Ulemper: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."

Fordele: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Ulemper: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."

Ulemper: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"

Ulemper: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Ulemper: "Very nice crew and great food"

Fordele: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Fordele: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"

Fordele: "Food was great, enjoyed watching videos, staff very profession and friendly."
Ulemper: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"

Ulemper: "Crew members in Amsterdam were very rude and disrespectful"

Fordele: "Yes"
Ulemper: "Everything was good"

Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Ulemper: "Travelled business class and was ace experience"

Fordele: "The friendliness of the crew"

Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"

Fordele: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Fordele: "Cabin facilities"
Ulemper: "They didn’t bring one of my bags"

Fordele: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."

Fordele: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Ulemper: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Ulemper: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"

Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"

Fordele: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Ulemper: "tough to sit on a plane for 9.5 hours"

Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Ulemper: "old screens and entertainment system leg room to small"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Ulemper: "Still waiting to board after missing this connection had to be booked on another airline"

Fordele: "Crew was great, very nice"
Ulemper: "Not enough legroom"

Fordele: "Snooth and efficiënt with a KLM service"
Ulemper: "No entertainment"

Fordele: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Ulemper: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Fordele: "kLM staff was great."

Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Fordele: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."

Fordele: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Fordele: "Norhing"
Ulemper: "They have mabaged to lost my luggage"

Fordele: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"

Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Fordele: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Ulemper: "Nothing"

Fordele: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Fordele: "Good flights. Good prices."

Fordele: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Fordele: "The flight was great."

Fordele: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Ulemper: "Nothing."

Fordele: "great choice of entertainment content, friendly crew"

Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Fordele: "They were awesome."

Fordele: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."

Fordele: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

"Awesome!"

Fordele: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Fordele: "The lie-flat seats were just great ."
Ulemper: "Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class."

Ulemper: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"

Fordele: "Nothing"
Ulemper: "Customer service"

Fordele: "Crew great."
Ulemper: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."

Fordele: "Smooth flight"
Ulemper: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"

Ulemper: "Very bad food my options were pork and vegetarian. Chicken finished."

Fordele: "everything was good"
Ulemper: "Needed a bit more food :)"

Ulemper: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."

Fordele: "blueberry juice, service and friendliness"
Ulemper: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"

Fordele: "I enjoy my flight"
Ulemper: "Again no complains"

Fordele: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Ulemper: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."

Fordele: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"

Ulemper: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."

Fordele: "The friendly crew, and quiet cabin"
Ulemper: "The food was too Finnish."

Fordele: "UNCOMFORTABLE BED AND SERVICE"
Ulemper: "BED, DRINKS"

Fordele: "I like Finnair, the crew, the service."
Ulemper: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"

Fordele: "Express customs and immigration for connective flights with individual passes!"
Ulemper: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."

Fordele: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Fordele: "Nothing"
Ulemper: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."

Fordele: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."

Fordele: "Yes, in general I like American Airlines so I was happy with flight in general"

Fordele: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Ulemper: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."

Fordele: "The Finnair representatives at the airport were incredibly nice and helpful."
Ulemper: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."

Fordele: "Flight was not packed, plenty of overhead space and seamless boarding process getting on. Crew was attentive. Food not bad."
Ulemper: "Entertainment selection was very poor and I sat there bored. Plane seemed a little old."

Fordele: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Ulemper: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"

Fordele: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Fordele: "Friendly service, lots of movies, Marimekko design."
Ulemper: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."

Fordele: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Ulemper: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."

Fordele: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Ulemper: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."

Ulemper: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"

Ulemper: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Fordele: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Ulemper: "The food was decent but not special."

Fordele: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Fordele: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Ulemper: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."

Fordele: "Everything good except getting bag after flight."
Ulemper: "Took over an hour at baggage claim."

Fordele: "Crew was very nice"
Ulemper: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"

Fordele: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Ulemper: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."

Fordele: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"

Fordele: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Ulemper: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Fordele: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Ulemper: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."

Fordele: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Ulemper: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."

Fordele: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Ulemper: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."

Ulemper: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"

Fordele: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Ulemper: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."

Fordele: "The entertainment"
Ulemper: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."

Ulemper: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."

Fordele: "friendly crew"
Ulemper: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"

Fordele: "food and crew"
Ulemper: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."

Fordele: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Ulemper: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Fordele: "Clean plane , good crew ,"
Ulemper: "they didn't load my baggage from flight 1 to 2"

Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."

Ulemper: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Ulemper: "Delayed"

Ulemper: "Delayed"

Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"

Fordele: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Ulemper: "For me this part is not applicable"

Fordele: "All went right namely the seats but the luggage condition is the worst"
Ulemper: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Fordele: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Ulemper: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Fordele: "The comfort of the flight snd kindness of the crew."
Ulemper: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Ulemper: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Ulemper: "See above."

Fordele: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Ulemper: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."

Fordele: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Ulemper: "Check in process was easy. The flight attendants are all very helpful and kind."

Ulemper: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Ulemper: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Fordele: "Everything"

Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."

Fordele: "Flight attendants were very nice"
Ulemper: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Fordele: "Nothing."
Ulemper: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Fordele: "Food, service, comfort"

Ulemper: "No offer of snack with no egg in it."

Fordele: "Everything!"

Fordele: "The plane arrived in New York smoothly"
Ulemper: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Fordele: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Ulemper: "no complaints"

Fordele: "Food was excellent and crew was very nice."
Ulemper: "Could not check in online before my flight and no zones to board just line up and go apparently."

Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"

Fordele: "it was cancelled so they got me on the next flight on Turkish"

Ulemper: "Air France lost my luggage and they can't find it in the computer system."

Fordele: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Ulemper: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Fordele: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Ulemper: "Bottom seat cushions could be a little more comfortable ."

Fordele: "Nothing"
Ulemper: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Fordele: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Ulemper: "TV was too slow."

Fordele: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Ulemper: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Fordele: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Fordele: "Lovely crew, clean toilets"
Ulemper: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Fordele: "Flight arrived safely."
Ulemper: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Fordele: "Food, drinks, and general service on board were all very nice"
Ulemper: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Fordele: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Ulemper: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Fordele: "tool me safe from one airport to another"
Ulemper: "wait time, food"

Fordele: "Loved the movie selection and the food was good too."
Ulemper: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Ulemper: "Late...delayed from algiers"

Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."

Fordele: "Friendly crew, clear information about the delay"
Ulemper: "Chaotic boarding process at CDG and my seat was broken"

Fordele: "Warm and elegant service"

Fordele: "Bar/Coctail service on AF was excellent."
Ulemper: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."

"Flight attendant in Saga class was outstanding!! Could be more current entertainment choices...and wish they had a better business class seat."

Fordele: "Flight was relatively empty. Professional crew, comfortable seats"
Ulemper: "I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options."

Fordele: "Good selection of entertainment and food was good"

Fordele: "Seat was comfortable, enough entertainment, staff is super nice"
Ulemper: "I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why"

Fordele: "Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air."
Ulemper: "Nothing,"

Fordele: "The crew is very nice."
Ulemper: "I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t."

Fordele: "Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going."
Ulemper: "The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after."

Fordele: "The crew ok. Seats not comfortable"
Ulemper: "Serve snacks at least on trans-atlantic flights."

Fordele: "Nice crew"
Ulemper: "Food, movies, and comfort were all just ok"

Fordele: "The crew was nice On time Clean flight"
Ulemper: "The food was cold Nothing else....the flight was great"

Fordele: "Great"

Fordele: "The movie selection was good"
Ulemper: "Boarding could've been more organized. On a 6+ hour flight, a snack should be offered (gratis), and of course, there needs to be more leg room and more comfortable seats."

Fordele: "Crew member were okay. Seat were not confer table"
Ulemper: "Would have been nice to serve some food since it was 5 hrs flight and good thing it has TV entertainment but the seat were so old and not comfortable. No ear phone or had to buy to use TV, i personally felt that they were just trying to make money in lit lit thing."

Fordele: "Return flight was comfortable"
Ulemper: "Flight to Iceland was uncomfortable, cramped, and unfriendly crew"

Fordele: "crew was friendly. flight was on time."
Ulemper: "they randomly selected my 17 year old daughter for extra security clearance, a routine process that has little to do with true security and more to do with security theater. They also lost one of our suitcases and when we called to file the loss the person on the phone was not that friendly."

Fordele: "Flight was late"

Fordele: "I got home. Basic ok flight in today's no frills world."
Ulemper: "Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it."

Fordele: "The crew did the best they could."
Ulemper: "The seats were very tight. Not easy to make yourself comfortable. Too much aircondition, very cold."

Ulemper: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."

Fordele: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Ulemper: "not too many options for entertainment. that's it!"

Ulemper: "Too cramped for an 8 hour flight! Will never fly Icelandic again!!!"

Fordele: "Aircraft clean"
Ulemper: "They land you on tarmac and you have the board a bus to come to the terminal. This is a challenge because the temperature in Reykjavik ranges 40-50F and rains frequently. Challenging for passengers who are not in tip top physical shape,have arthritis , have balance problem ,are older etc. We are talking about people who don't need a wheelchair and can manage well at other airports. No information from crew about what what to expect on landing and about connections. Flight was late and it caused us a lot of stress. Airport not friendly and no information about immigration etc, Only people who are very fit should consider this flight with a transfer at Reykjavik No food served. The steward serving our section was friendly"

Fordele: "Cost was good. We doubt we'll fly Icelandia again because of the poor service and the unprepared state of affairs in Reykjavik."
Ulemper: "The boarding on a connection in Reykjavic was the worst I've ever seen in my thousand flights. Customers were very upset wanted to break through the longest boarding line they'd ever seen. I was somewhat concerned for the potential of the passengers getting out of order. Safety became an issue as passengers began threatening to bust the line. "But, our flight leaves in 10 min." was heard again and again as we slowly meandered toward our plane for which we were over 30 min. late. Planes in Reykjavik were held up, though there was no weather problem, because of an overwhelming number of passengers trying to board their connecrtion. We were told this is common. On an eight hour flight we had little food available for purchase. After delivering the food we waited about an hour before the attendants came through to pick up the paper and boxes remaining from the food."

Ulemper: "Not iceland air fault but waited over an hour after we landed to get into a gate. Then waited another 30 minutes after customs until luggage arrived. Seats go too far back. The guy in front of me was siting in my lap. Also the flight status boards in Reykjavik were not well designed. I've never seen so many people panicking and running to flights in my life. i was in the terminal for 3 hours on a layover and watched about 10% of the people freaking out. 99% of the time it was over nothing."

Fordele: "The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices."
Ulemper: "Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much."

Ulemper: "Wait with boarding until the plane is ready"

Fordele: "Hard to say what I liked as my experience was soured right from the onset"
Ulemper: "I was surprised by being charged almost $100 to check in my luggage, and over $100 on my return leg. (Yes! I could have looked at their baggage policy, but there was no glaring notification alerting me to this fact when I purchased the ticket, nor when I was checking in online) Then, I was further surprised that you had to pay for food on board. This was a first. I mean, on an international long distance flight? Everything became mediocre after these, and I mentally swore off flying this airline ever again."

Fordele: "On time, comfortable, smooth and easy flights"
Ulemper: "Everything was fine no complaints"

Fordele: "the flight was great! it was comfortable! good entertainment!"
Ulemper: "The check in process. Once you check in at the gate, you have to board a bus to go to the plane. I sat on a bus breathing in exhaust fumes for 20 minutes in the cold, rainy, windy weather. I also think they should offer a small complimentary snack! all the food must be purchased!"

Fordele: "Friendly staff"
Ulemper: "No food on international flight"

Fordele: "Everything that was under Icelandair's control went great! Got an unexpected upgrade on both legs of my flight, the cabin was comfortable, and it had a good selection in-flight entertainment for a budget airline."
Ulemper: "No food is served--be sure to pack a snack. If you're planning to eat in Reykjavik, bear in mind that airport food is especially expensive in Iceland."

Fordele: "Staff"
Ulemper: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."

Fordele: "The flight itself was nice. Love the free WiFi and entertainment options. Icelandair is one of the most comfortable flights I have been on."
Ulemper: "I am very upset with how icelandair handled luggage for our layover. Our layover was and overnight, 17.5 hour layover. Not a single staff member told us they would be withholding our bags for the entire layover. Not at check in, not during boarding, not when we landed. We had to figure it out ourselves by asking the baggage info, to which they responded with "if you wait 2 hours maybe it will come on the carousel and you can take it." Mind you it is 1:30 in the morning and we had already waited for an hour, not knowing this was the answer. I am extremely disappointed that we could not access our bags and that not a single staff member told us our bags would not come. I've never had a problem with icelandair until now and I strongly hope this does not happen again to anyone else."

Ulemper: "The airport was absolute chaos. No room to wait at the gate, poor communication, no info at the gate, late flights, people crammed into the bus for the plane. Seems the amount of travrlers has simply overwhelmed the airport staff and space. Hot cramped airplane and you have to pay for the most meager snack. By contrast, Jet Blue was spacious and comfortable. Unlikely to travel Icelandair in the future."

Ulemper: "It's in my opinion obscene not to provide any type of food on a 6-hour flight that you don't have to pay for"

Fordele: "Bird struck plane that we were about to board; maintenance crew thankfully determined to switch planes even though it would cause delays. Rather be safe than sorry!"
Ulemper: "Our checked bag never showed up at customs bag claim in NYC. To date (5 days after we arrived back home) the airlines still cannot locate our lost bag. In fact, our baggage tracking # was never registered under our names at check-in!!! Our delayed flight from Reykjavik caused us to miss our connecting flight back home, which the airline booked us in a hotel, but booked us in a hotel near LaGuardia even though flew into JFK. We never received our vouchers and were given verbal instruction. We had to arrange transportation ourselves to seek reimbursement later on, learning this after going from terminal to shuttle area, back to terminal after waiting for the shuttle that never arrived. Rooms weren't ready when we showed up at hotel at MIDNIGHT. Next day, domestic tickets could not be issued for our connecting flight, causing us to have to shuffle from terminal to terminal to resolve the ticketing issue with Iceland Air. Total nightmare of a trip."

Fordele: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones. When the flight attendants of my first flight realized several of us were going to miss our connecting flights (after we kindly expressed concern while we waited to de-plane), they worked diligently to talk to four different outgoing flights and asked them to stall. To my knowledge we all made it on our connecting flights, though it delayed the flights for others whom had already boarded. It wasn't difficult to get additional water, which is important when in air for an extensive time."
Ulemper: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."

Ulemper: "The boarding area was too crowded, as it was full of passengers waiting for another flight that left from the same gate a few minutes before the flight to NYC. This was the first time I experienced a transatlantic flight where no food was included with the ticket. Annoying that they kept interrupting the films to make announcements, first in Icelandic, then in English, of things I didn't care to know."

Fordele: "Crew were friendly, boarding was easy. Arrival was also straight forward."
Ulemper: "Ear buds were not offered. The movies were a bit dated."

Fordele: "Using SAS lounges and booking services"
Ulemper: "The seats were actually uncomfortable with little padding and no lumbar support."

Fordele: "Nothing"
Ulemper: "Waiting time are so long Take a bus to the plane Take a long time to drop baggages Only 5 seats to sit at the gate"

Fordele: "Very small seats and NO snacks or meals were given - unheard of for an international flight"

Fordele: "Nothing"
Ulemper: "The whole experience"

Fordele: "I liked the selection of movies, food and drinks, it is mid-November, but the featured Christmas platter and beer Jöla was a perfect ending to a lovely vacation. Food and drinks are for purchase of course, but a reasonable amount for the quality and quantity. Flight was inexpensive, but comfortable for the six-hour flight. I did not have to pay for the 3 movies I watched. Plenty of free juice, water, soft drinks, hot tea and coffee. Not to mention that Keflavik airport has lots of good foods and drinks, all tax-free. Definitely flying with Icelandair again, especially when you have 2 free checked bags and 1 carry-on bag, plus personal bag for my precious camera and tripod during a winter vacation, is absolutely essential!"

Ulemper: "Boarding was unorganized."

Ulemper: "Seat 8G does not have a window."

Fordele: "Free movies and TV"

Ulemper: "Flight was delayed again, never seen an airport so unorganized."

Fordele: "The airline crew was very nice."
Ulemper: "No food on the flight."

Fordele: "Boarding was easy. The seats were comfortable & there was tons of legroom, so much so that when the people next to me had to get up to use the restroom I didn't have to stand up to let them by."
Ulemper: "For a 6 hour flight they didn't offer any free snacks and had limited free options for drinks."