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Fordele: Food was quite good, and they were great about continually offering beverages throughout the flight.

Ulemper: Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated

Fordele: Crew

Ulemper: Huge delay... :(

Fordele: crew was great ,seats was better than good

Ulemper: nothing

Fordele: Very friendly and cooperative crew. Entertainment is well upated with latest media.

Ulemper: Nothing

Ulemper: You could have had my luggage arrive. Now I don’t know where it is

Ulemper: Boarding was late and line was very lonf

Fordele: Excellent service from the crew and prices were good.

Ulemper: The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight.

Fordele: I managed to get on an earlier flight with a standby ticket.

Ulemper: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Fordele: Crew was ok

Ulemper: No food for such a long flight not enough leg room

Fordele: Staff mixed Qatari and Canadian, did their best

Ulemper: With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding.

Fordele: Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us.

Fordele: Clean and comfortable airplane

Ulemper: Entertainment wasn’t working the entire flight

Fordele: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.

Ulemper: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer

Fordele: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Ulemper: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Fordele: Nothing

Ulemper: Everything

Fordele: Brussels Airlines crew

Fordele: The crew was OK, the seats had generous leg space.

Ulemper: The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-(

Ulemper: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.

Fordele: Nothing! We’re still in Baltimore

Ulemper: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Fordele: The Check in LADY was amazing

Ulemper: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?

Ulemper: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Fordele: Smooth landing

Ulemper: It was a bit warm

Fordele: Standard

Ulemper: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Ulemper: The plane is so old..,

Ulemper: KLM crew exceed our expectations

Fordele: The crew was pleasant

Ulemper: Baggage checkin & flight boarding was slow & disorganized.

Fordele: very nice crew

Ulemper: my baggage was lost

Ulemper: In-flight entertainment system was broken on my seat. Flight crew tried to help but it wasn’t able to be repaired.

Fordele: The crew were wonderful, very comfortable travel.

Fordele: Nothing.

Ulemper: The entertainment system didn’t work. No food and no alcoholic beverages on an international flight, very disappointing.

Fordele: Great crew

Ulemper: There were not free snacks

Fordele: The flight was on time, with no unanticipated problems.

Ulemper: Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago.

Ulemper: Less legroom than other airlines but have never flown to South America before

Fordele: We got earlier than expected to our destination

Ulemper: Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people

Fordele: There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat.

Fordele: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Ulemper: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Fordele: Crew is amazing

Ulemper: Nothing

Fordele: The fact that we were offered an additional round of water and the friendliness of the crew.

Fordele: On time

Ulemper: Free bags under Corbin

Fordele: My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!

Ulemper: Cost of extra bag. Also size limit for overhead carryon

Ulemper: Actually making the flight

Fordele: Crew was very nice and responsive.

Ulemper: The flight was so hot. No personal air controls. Economy was horribly small.

Fordele: Crew was great. Very friendly and accommodating

Ulemper: Regional jet had hard seats but adequate for 1 he flight

Fordele: The cleanest of the airport and the airplane

Ulemper: The 15 hours layover

Ulemper: Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed.

Fordele: Nothing

Ulemper: The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class

Fordele: Nice flight attendants,

Ulemper: Timeliness

Ulemper: Was delayed several hours, had to change crews in Vancouver, and landed in Toronto long after my connecting flight had already left. Instead of being Boston at 7pm, I got back at 11am the next day

Fordele: Movie options were good. Nothing else.

Fordele: Flight was on time. Boarding was quick.

Fordele: Crew was ok

Ulemper: No food for such a long flight not enough leg room

Fordele: Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat.

Ulemper: Crew was not particularly friendly....almost downright rude at times

Ulemper: Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing.

Fordele: Flight left on time & arrived on time.

Ulemper: Quality of the snack could be improved.

Ulemper: Actually making the flight

Fordele: One crew member in the OTP-VIE flight that was great in service .

Ulemper: The delaying of both flights . The crew service on the VIE-NICE flight was awful .

Fordele: The crew

Ulemper: Boarding

Ulemper: Nothing. The plane was clean, everything was on time, and everyone was polite and professional.

Fordele: Crew

Ulemper: My wife and I were separated by six rows. Unacceptable!

Fordele: Absolutely amazing service

Ulemper: No any healthy snacks like nuts or just dried veggies or biscuits with less sugar.

Ulemper: Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom.

Ulemper: This is the last time I perches a flight ticket from you.

Fordele: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Ulemper: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Ulemper: Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body

Ulemper: Food should be much better than this. Otherwise everything is ok.

Fordele: The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average.

Ulemper: The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate.

Fordele: Crew

Ulemper: Huge delay... :(

Fordele: The crew was very accommodating

Ulemper: Entertainment system was old and with few choices

Fordele: No seat comfort

Ulemper: On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!

Fordele: Muy confortable, la amabilidad de los tripulantes

Ulemper: Nothing

Fordele: The crew was OK, the seats had generous leg space.

Ulemper: The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-(

Fordele: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Ulemper: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Fordele: Nothing! We’re still in Baltimore

Ulemper: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Fordele: Ok

Ulemper: Ok

Fordele: Crew were great

Ulemper: Refreshments

Ulemper: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Fordele: Crew was great and helpful despite oversight in my special meal.

Ulemper: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Fordele: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Ulemper: Food quality was not so good.