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Fordele: Food was great, enjoyed watching videos, staff very profession and friendly.

Ulemper: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Fordele: The crew was informative

Ulemper: Inflight sandwiches

Ulemper: Flight got cancelled

Fordele: KLM STAFF WERE VERY PROFESSIONAL

Ulemper: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Fordele: Entertainment options were great crew was very friendly

Ulemper: Seat could be more comfortable

Ulemper: I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa.

Ulemper: Food is a joke

Fordele: Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding.

Ulemper: See above. I will only buy further tickets directly from airline

Fordele: Seat was very comfortable. Crew was great.

Fordele: Service was very good

Fordele: Good amount of leg space

Ulemper: Entertainment

Fordele: Nothing

Ulemper: Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!

Fordele: Flight connections,

Ulemper: The seating was cramped, no entrainment package.

Ulemper: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.

Ulemper: It was all excellent.

Ulemper: First plane was newer, 2nd plane was older.

Fordele: Everything was GREAT !!

Fordele: The crew on both legs of our trip were nice and accommodating.

Ulemper: More food more room - but hey that’s what we always want

Fordele: The crew were awesome and friendly, both in the air and on the ground.

Ulemper: Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred.

Fordele: ok

Ulemper: better food choices

Fordele: Crew efficient and friendly.

Ulemper: For tall people there are few comfortable flights

Fordele: Crew great. Seats were tough.

Fordele: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Ulemper: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Fordele: Excellent

Fordele: Nothing to like

Ulemper: No entertainment, un friendly crew, terrible food

Fordele: Nothing

Ulemper: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.

Fordele: I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers.

Ulemper: I honestly had no issues with my flight.

Fordele: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!

Ulemper: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.

Ulemper: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Fordele: Service and food

Fordele: Lovely staff

Ulemper: Was really a great experience from start to finish.

Fordele: Good seats

Ulemper: Boarding process and Entertainment options. Availability of Snacks would also been good

Ulemper: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Ulemper: Departure was slightly late (passengers still exiting the plane when gate was called)

Ulemper: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Fordele: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Ulemper: Not being to help on the ground in Copenhagen with delta issues

Fordele: economy plus seats were nice, great movie selection, especially international movies

Ulemper: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Fordele: very nice crew

Ulemper: my bagfage was lost

Fordele: Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly.

Ulemper: The boarding area in Lisbon is very congested and disorganized.

Fordele: The crew was really nice

Ulemper: The food and proving more snacks and drinks

Fordele: NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS

Ulemper: EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER

Fordele: Crew very friendly

Ulemper: The process for getting ready to board was a little chaotic

Fordele: Comfortable

Fordele: All

Ulemper: Keep up the same spirit

Ulemper: A better breakfast...

Ulemper: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Fordele: Crew was great, very responsive and hospitable!

Ulemper: more lunch choices, especially choices without dairy products.

Fordele: Yes

Ulemper: Everything was good

Fordele: The crew was informative

Ulemper: Inflight sandwiches

Fordele: The aircraft

Ulemper: No overbooking next time!

Fordele: Nothing

Ulemper: The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class

Fordele: On time & clean

Ulemper: Can’t really say

Fordele: Food was quite good, and they were great about continually offering beverages throughout the flight.

Fordele: The crew

Ulemper: Boarding

Ulemper: Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class

Fordele: Movies I could plug in and go to sleep

Ulemper: Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours.

Fordele: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!

Ulemper: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient. Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.

Fordele: Pretty standard seats and leg room. Courteous and friendly crew.

Ulemper: Air Canada Rouge is pretty much the same as Air Canada except for entertainment service and I would say meal service. The entertainment service means you have to download their app, but unfortunately the streaming service wasn't always working. In terms of meal service you have to pay for alcohol.

Ulemper: Delayed and did not explain why

Ulemper: My flight was delayed almost 3 hours. Not good. Once in the air it was fine.

Ulemper: More food more room - but hey that’s what we always want

Fordele: I have used Delta long time. Used to be really bad. Today. Good good.

Ulemper: Free beer

Ulemper: Small not comfortable plane

Ulemper: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.

Fordele: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Ulemper: On one leg my entertainment screen didn’t work.

Fordele: Flight cost was less when compared with other airlines. Crew was attentive and friendly

Ulemper: Boarding was a cattle call and chaotic. Any food was an extra charge with a card only . Food selection was poor.

Fordele: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Ulemper: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Fordele: Crew was very nice, appreciated that they came by with water often

Ulemper: Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer

Fordele: Great service in 1st class

Ulemper: All good

Fordele: Crew were great

Ulemper: Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable

Fordele: The crew tried to be helpful but were equally frustrated with the ground crew.

Ulemper: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Fordele: Flight and the crew!

Ulemper: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Ulemper: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Ulemper: I congratulate the KLM crew!

Fordele: Service was very good

Ulemper: Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed.

Fordele: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Ulemper: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Ulemper: Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs