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Fordele: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Ulemper: Nothing,

Fordele: Seats not that good need softer seates for long haul flights

Ulemper: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Fordele: Everything was on time, crew was professional, flight was really pleasant

Ulemper: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Fordele: Crew was great, everything was timely and efficient.

Ulemper: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Fordele: The crew. The punctuality.

Fordele: Crew was ok, food and drinks was enough for 1,30 hour flight.

Ulemper: I really expected more from Austrian airlines.

Ulemper: Food should be much better than this. Otherwise everything is ok.

Fordele: Crew were excellent

Ulemper: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Fordele: Muslim food

Ulemper: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Fordele: The crews were pretty great!

Ulemper: The regulating of the temperature.

Fordele: hilarious crew and they were very helpful

Ulemper: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Fordele: I liked that there was wifi on board.

Ulemper: We had a 3.5 hour delay. The crew could have offered extras to make up for it.

Fordele: Food was great

Ulemper: Smoothly flight

Ulemper: Not enough space. Tv was glitchy. Seat uncomfortable.

Fordele: Friendly and helpful

Ulemper: More leg room

Fordele: We got to London on time.

Ulemper: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Fordele: Crew was very supportive

Ulemper: The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.

Ulemper: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Ulemper: Got delayed

Fordele: Crew was quick to help.

Ulemper: long flight -- 2nd cup of coffee

Fordele: Seats were comfortable.

Ulemper: We didn’t get offered a snack or drink.

Fordele: price great; direct flight;

Ulemper: cramped

Ulemper: Flight was delayed for 4+ hours

Ulemper: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Fordele: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Fordele: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Fordele: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Ulemper: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Ulemper: The plane was cramped

Fordele: Quick trip clean cabin

Ulemper: Sits

Fordele: The crew is brilliant Punctual, spot on... 100% service delivery

Ulemper: Nothing

Ulemper: The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness.

Fordele: Everything

Ulemper: Nothing

Fordele: La atención del crew en el avión

Ulemper: Aunque Sean viajes cortos ofrecer almenos bebidas

Ulemper: They lost my bag and I still haven't heard from them

Fordele: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again

Fordele: legroom in business is good, food was ok. only one round of drinks was offered.

Ulemper: no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.

Fordele: We upgraded to first class and everything was perfect!!

Ulemper: Nothing

Ulemper: Customer service from the crew, it could be nicer and better attitude and more positive.

Fordele: Everything was good except the long layover

Ulemper: Shorter layover

Fordele: Got us there safely

Ulemper: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Fordele: I liked the (free) upgrade to Premium Economy.

Ulemper: Food was ok but I recommend including a small salad with dinner.

Fordele: too crowded , not organised enough

Ulemper: organisation

Fordele: Great service

Ulemper: Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again.

Fordele: Seats were super comfortable!

Fordele: Crew was excellent, seats were comfy.

Fordele: Was on time.

Ulemper: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

Ulemper: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Fordele: Crew was nice, space was tight.

Ulemper: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Ulemper: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.

Fordele: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.

Fordele: Great entertainment options

Ulemper: No internet from Chicago to Iceland didn't help

Fordele: The overall experience was okay, no food service and seats were not super comfy.

Ulemper: More leg space for a long flight and free snacks.

Ulemper: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Ulemper: Warm bus for the transfer from one plane to the next!

Fordele: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Ulemper: Tv unit was broken in my seat.

Ulemper: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Fordele: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Fordele: The crews were pretty great!

Ulemper: The regulating of the temperature.

Fordele: Flight was on time.

Ulemper: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Fordele: Professional crew. Good simple check in.

Ulemper: Nothing.

Fordele: The crew was very kind

Fordele: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Ulemper: I expected more from airlines lake Austrian.

Fordele: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.

Ulemper: Food could have been better

Fordele: .

Ulemper: .

Fordele: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.

Ulemper: Movies available weren't to my taste, which isn't important anyway.

Fordele: Nice crew

Ulemper: Nothing

Fordele: Lovely staff, new plane, great entertainment options

Fordele: The food was good

Ulemper: My girlfriend’s Tv stopped to work in the beginning of the flight.

Fordele: It was on time

Ulemper: For Air Canada to go bankrupt.

Fordele: Everything was on time, crew was professional, flight was really pleasant

Ulemper: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Fordele: crew was verry good

Ulemper: more pading for the seats

Ulemper: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Fordele: Clean

Ulemper: Better organized boarding Snacks (only via purchase)

Fordele: Delayed boarding but made up for lost time in the air

Ulemper: Delayed boarding

Ulemper: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Fordele: Entertainment

Ulemper: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Ulemper: Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight.