Ulemper: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Ulemper: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Fordele: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Ulemper: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Fordele: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Fordele: "Food was great, creww was very nice"
Ulemper: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Ulemper: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Fordele: "Seat was ok, crew was friendly"
Ulemper: "Movie options were limited"
Fordele: "Staff, food, on board entertainment all very impressive. Great flight."
Ulemper: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Ulemper: "Entertainment system was not working"
Fordele: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Ulemper: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Fordele: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Fordele: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Ulemper: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Fordele: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Ulemper: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."
Fordele: "Great flight. Lots of good food."
Fordele: "On time and standard service."
Fordele: "The service and food are very good."
Ulemper: "Tight space for business class."
Fordele: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Ulemper: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Fordele: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Fordele: "Nice staff and inflight service. seats were great"
Fordele: "good service, patient with passengers"
Ulemper: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Fordele: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Ulemper: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Fordele: "Outstanding service. Friendly flight attendants."
Ulemper: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Fordele: "Legroom is too little"
Fordele: "Food a, entertainment and crew were really good!"
Ulemper: "Boarding was chaose and seats were tight."
Fordele: "I was concerned the connections would be too tight but it worked out great!"
Fordele: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Fordele: "Attention to details from flight attendants"
Ulemper: "The food was not to my liking except for the crackers, ice cream and water!!"
Ulemper: "Expired cheese. Loudest plane I have ever been on."
Fordele: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Ulemper: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Fordele: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Fordele: "Everything except the earphones was great"
Ulemper: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Fordele: "Courteous staff,"
Ulemper: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Fordele: "General good service, food was good"
Ulemper: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Fordele: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Fordele: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Ulemper: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Ulemper: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Fordele: "Great service on the board service, plenty of drinks during flight, decent food on economy class, spotless clean plane."
Fordele: "The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!"
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Fordele: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Fordele: "Amazing !"
Ulemper: "Nothing all good really"
Ulemper: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Ulemper: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Fordele: "Crew was generally nice and caring."
Ulemper: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Fordele: "Crew was nice"
Ulemper: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Fordele: "Premium economy was perfect, smaller cabin with less people, great flight."
Ulemper: "Seats were really old and outdated"
Fordele: "The flight was so delayed I missed my connecting flight to jfk."
Ulemper: "The flight was so delayed I missed my connecting flight to jfk."
Ulemper: "Getting home 5 hrs later than planned"
Fordele: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Ulemper: "Boarding can get crowded so don't be in a rush"
Fordele: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Ulemper: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Fordele: "Service, pilot updates, and seating were all great!"
Fordele: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Ulemper: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Fordele: "Friendly staff, so much food/snacks were offered. Good movies available."
Ulemper: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Fordele: "Service, meals, friendly and attentive FAs"
Fordele: "The crew were friendly."
Ulemper: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Fordele: "The cabin crew were excellent!"
Ulemper: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Fordele: "2 bags each 23 kilogram each total 46"
Ulemper: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Fordele: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Ulemper: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Fordele: "Legroom, lovely staff and all round good flight"
Ulemper: "Older media entertainment screen with hard to use touch interface."
Fordele: "Smilende og friske besætning under hele turen - go mad"
Ulemper: "Havde forventet lidt bedre sæder end i Ryanair - og meget lidt plads på de 4 midtersæder"
Fordele: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Ulemper: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Ulemper: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Fordele: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Ulemper: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Fordele: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Fordele: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Ulemper: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Fordele: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Ulemper: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Fordele: "Efficient service"
Ulemper: "Entertainment screens were of poor quality"
Fordele: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Ulemper: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Fordele: "Food was great, plenty of it also"
Ulemper: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Fordele: "Staff was friendly and welcoming."
Ulemper: "There was nothing not to like."
Fordele: "Easy check in and boarding."
Ulemper: "Uncomfortable seats and poor food."
Fordele: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Ulemper: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Fordele: "Flight was on the emptier side, so my boyfriend and I each got our own entire rows to lay down and sleep the entire flight. Which was great, since I had just spent 6h vomiting from bali belly on the previous flight. Liked that they accommodated my GF meal."
Fordele: "Not much not to like about this experience except for cramped seating in coach."
Fordele: "I liked the entertainment system, free adult beverages and boarding process"
Ulemper: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Fordele: "Service, food, etched all fine"
Ulemper: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Fordele: "Food and beverage choices excellent"
Ulemper: "Cold draft at all times."
Fordele: "The crew was very good with the passengers and attentive"
Ulemper: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Fordele: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Ulemper: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Ulemper: "45 minute delay on runway after landing was very very frustrating."
Fordele: "Staff were friendly and flight was clean. Lots of movies to watch."
Ulemper: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Fordele: "Good was decent."
Ulemper: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Ulemper: "The food I had food poisoning"
Fordele: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Fordele: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Ulemper: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Ulemper: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Fordele: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Ulemper: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Fordele: "Crew was nice"
Ulemper: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Ulemper: "The flight was delayed over two hours"
Ulemper: "Plane was hot and sticky. The air from the vent was not cool."
Fordele: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Ulemper: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Fordele: "Information communicated about delays."
Ulemper: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Ulemper: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Ulemper: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Fordele: "Quick boarding and great with accommodating my request for a window seat."
Ulemper: "Offer in flight entertainment."
Ulemper: "They canceled my flight"
Fordele: "Very good"
Ulemper: "Seat assignments should have be provided at check in."
Ulemper: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Fordele: "The crew was dealing with NOVA/DC residents"
Ulemper: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Fordele: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Ulemper: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Fordele: "I called to change seats for my citraveele and it was not adjusted"
Fordele: "Open seat next to me. Free movies."
Ulemper: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Fordele: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Fordele: "Not comfortable and not helpful"
Ulemper: "Some rude staffs , not helpful"
Ulemper: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Fordele: "It was water or water no soft drinks"
Ulemper: "Only water"
Ulemper: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Fordele: "Another safe flight. Crew was very attentive."
Ulemper: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Ulemper: "Plane delayed 4 times for a total of 4 hours"
Fordele: "The flight for getting us therw"
Ulemper: "No food and no entertainment"
Fordele: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Fordele: "Courteous and professional staff"
Fordele: "Food was good and so was the movie selection"
Ulemper: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Ulemper: "App did not work for entertainment."
Fordele: "Quick flight!"
Ulemper: "Didn't realize the last seat on the plane doesn't mean back."
Ulemper: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Fordele: "The crew was friendly, relaxed, made everything seem like a breeze"
Fordele: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Ulemper: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Fordele: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Ulemper: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Fordele: "flight attendants were great."
Ulemper: "not enough leg room and space. The business class should be at the minimum for economy."
Fordele: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Ulemper: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"
Fordele: "Service. Sweet attendant."
Fordele: "The crew was polite and friendly"
Ulemper: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Fordele: "Free drinks in Comfort+"
Fordele: "Slight delay, hospitable crew"
Ulemper: "+25 extra bag charge"
Ulemper: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
وقف الإعلانات خلال الرحلة الإعلانات كثيرة جدآ
Ulemper: "Alt kunne have været bedre."
Ulemper: "Vegetarian meals can be better"
Ulemper: "Food had only beef options"
Fordele: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Ulemper: "Leg room Food choices"
Fordele: "Good movie selections"
Ulemper: "Food wasn't as good as usual on Turkish flights."
Fordele: "Good movies"
Ulemper: "Lack of drinks offerdd"
Ulemper: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Ulemper: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Everything was more than perfect. Thanks Turkish Airlines."
Ulemper: "On board internet must be faster."
Fordele: "Crew was good Comfortable seats"
Ulemper: "food could have been better"
Fordele: "Good entertainment."
Ulemper: "Need to have better boarding and organization."
Fordele: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Ulemper: "Not enough bathrooms. Very long lines to go to the bathroom."
Fordele: "Flight time Prices Service"
Ulemper: "No, disappointments:)"
Fordele: "Food was fine"
Ulemper: "delay time and Istanbul airport"
Fordele: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Fordele: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Ulemper: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Fordele: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Ulemper: "Istanbul airport is crowded. Looking forward to the new airport."
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Ulemper: "The flight arrived a little late. It was not on time."
Fordele: "Great food, good selection of movies."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Ulemper: "Short transit time. Very risky. Small seats."
Fordele: "The crew was very helpful,seats comfortable."
Fordele: "service was excellent!"
Ulemper: "food wasn't enough or good"
Ulemper: "We had to wait about one hour after sitting."
Fordele: "Good food and courteous service."
Ulemper: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Fordele: "entertainment selection"
Ulemper: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Fordele: "Excellent price, customer service & we enjoyed it. Thank you."
Fordele: "The service was very good, friendly, courteous."
Ulemper: "Can't think of anything."
Ulemper: "Pathetic vegetarian food. Same pasta was served twice."
Fordele: "The seats had a decent amount of leg room."
Ulemper: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Fordele: "Amazing service and comfortable environment. The really take care of you"
Ulemper: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Ulemper: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Ulemper: "Crew didnt act like they liked their job"
Ulemper: "Too many seats. Very uncomfortable on a long trip."
Ulemper: "they lost my luggage by my first stop"
Ulemper: "Everything from good to entertainment"
Fordele: "Food and the service"
Ulemper: "Ground crew, misleading information"
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "Flight and the crew!"
Ulemper: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Fordele: "Planes were on time and connections made."
Ulemper: "One bag delayed as not put on flight and food could be better."
Fordele: "Food was great, enjoyed watching videos, staff very profession and friendly."
Ulemper: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Fordele: "Crew was great and helpful despite oversight in my special meal."
Ulemper: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Fordele: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Ulemper: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Ulemper: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Fordele: "Seat was good"
Ulemper: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Fordele: "Everything was smooth and effortless."
Ulemper: "Can’t think of anything."
Ulemper: "The plane was very hot"
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Fordele: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Ulemper: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Fordele: "Boarding agent extra effort to improve my seating!"
Ulemper: "Food amount less than expected."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "old screens and entertainment system leg room to small"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordele: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Fordele: "The flight was perfect! Great food,movies and I even got to sleep !"
Ulemper: "All was well!"
Ulemper: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "Everything excellent. Comfortable seats in business."
Fordele: "Food and staff behaviour"
Fordele: "Able to fly direct to ansterdam"
Ulemper: "Have to lay over on the way back. More expensive than other airlines."
Fordele: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Ulemper: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Fordele: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ulemper: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Fordele: "Just great crew."
Ulemper: "Not comfortable at all and will not book KLM again."
Fordele: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Fordele: "was very quick"
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Fordele: "Arriving more or less on time"
Ulemper: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Fordele: "Catering is ok"
Ulemper: "Seats comfort really old school"
Fordele: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Ulemper: "As above"
Ulemper: "Klm flight has very congested seating Getting information about eticket was pain"
Fordele: "Free wee cake."
Ulemper: "Nothing in particular."
Fordele: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Fordele: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Ulemper: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Fordele: "It was a short flight so it was O.K."
Ulemper: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Fordele: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Fordele: "Great smooth flight staff was pleasant and the overall experience was fantastic."