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Fordele: Smooth flight

Ulemper: More food, more water

Fordele: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful

Ulemper: TAP being on time and giving a reason why the flight was late

Fordele: Much more comfortable than I expected. Attentive flight attendants.

Ulemper: After flying cheapi airlines, norhing. It was a great experience.

Fordele: Seats are way more comfortable than other flight companies

Ulemper: Crew could have been more patient

Fordele: NOTHING because they cancelled the flight and wanted to charge me 100% more for an alternate flight during the corona virus crisis. They were price gouging which is unforgivable

Ulemper: Their leadership has much to do in terms of their actions in a pandemic situation. Shame on them!!!

Ulemper: All seats are uncomfortable on all planes

Ulemper: TAP doesn't understand the first thing about customer service.

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Fordele: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Ulemper: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Fordele: Yes, it was comfortable and they r nice.

Ulemper: Ummmm delayed both flights were delayed, it was annoying

Fordele: NOTHING because they cancelled the flight and wanted to charge me 100% more for an alternate flight during the corona virus crisis. They were price gouging which is unforgivable

Ulemper: Their leadership has much to do in terms of their actions in a pandemic situation. Shame on them!!!

Fordele: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Ulemper: Cannot really think of anything that needed attention on these flights.

Fordele: Boarded fast

Ulemper: Hours of flight

Ulemper: Boarding procedures

Fordele: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Ulemper: Cannot really think of anything that needed attention on these flights.

Fordele: The food was great and the screw were nice and young .

Ulemper: The boarding process and charging 95 dollars for an extra bag is crazy.

Ulemper: Boarding procedures

Fordele: The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Ulemper: The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Fordele: Boarded fast

Ulemper: Hours of flight

Fordele: The on-board entertainment

Ulemper: More food, more water

Fordele: The plane ✈️ itself the attendants . The entertainment on board. Really great

Ulemper: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Fordele: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Ulemper: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Fordele: Perfect

Ulemper: Nothing. Flight was amazing

Ulemper: Boarding was crazy. Could not everyone in the gate area.

Ulemper: TAP doesn't understand the first thing about customer service.

Fordele: Sleeping.

Ulemper: 1 hour delay Duden to luggages!

Fordele: Nice and friendly crew

Ulemper: None

Fordele: Seats are way more comfortable than other flight companies

Ulemper: Crew could have been more patient

Fordele: The crew tried to be helpful but were equally frustrated with the ground crew.

Ulemper: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Ulemper: It's KLM. What else do you need to know.

Fordele: Crew were excellent

Ulemper: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Fordele: Overall a nice and good flight

Ulemper: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Fordele: Fast boarding

Ulemper: Slow in refuelling, got us delayed for 40-

Fordele: Loved the smooth ride.

Ulemper: Bathroom was pretty nasty

Fordele: Everything perfect and arrive to destination on perfect time.

Ulemper: All positive.

Fordele: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Ulemper: Move the drapes a few more inches back.

Fordele: The crew was very kind

Ulemper: Still don’t have my luggage yet

Ulemper: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Ulemper: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Fordele: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Ulemper: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Fordele: The plane size & comfort was excellent. The staff were very friendly

Ulemper: N/A

Fordele: Crew is excellent, polite and personal!

Ulemper: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Fordele: Loved the smooth ride.

Ulemper: Bathroom was pretty nasty

Fordele: Loved the smooth ride.

Ulemper: Bathroom was pretty nasty

Fordele: The crews were pretty great!

Ulemper: The regulating of the temperature.

Ulemper: All of the less than good, obvious!

Fordele: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Ulemper: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Ulemper: It's KLM. What else do you need to know.

Ulemper: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Ulemper: When its rain we shouldn’t walk to the air plain

Fordele: Decent price for economy comfort seat, 4A.

Ulemper: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Ulemper: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.

Fordele: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Fordele: Got assisted to the plane by airport staff as I was in a wheelchair

Ulemper: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing

Fordele: Crew was great, everything was timely and efficient.

Fordele: In general everything is very good- clean, professional, friendly.

Ulemper: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Fordele: On time. Good entertainment.

Ulemper: No free food, limited beverage service, pushy crew.

Ulemper: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me

Fordele: Good experience overall, no issues at all

Ulemper: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Fordele: Flight was on time.

Ulemper: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Fordele: Terrific hot breakfast in bus. class

Ulemper: Window did not darken like the others.

Ulemper: All of the less than good, obvious!

Ulemper: I’m just thankful the Castlegar flight went.

Ulemper: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.

Fordele: Crew was extremely nice and comfortable flight

Ulemper: All was good

Fordele: Entertainment TV worked well Free beverages

Ulemper: Bigger space between seats Food or snacks offered

Ulemper: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Fordele: Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep

Ulemper: The choices of movies

Fordele: The crew was amazing!

Ulemper: Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.

Fordele: Yes

Fordele: Nothing, they cancelled the Trip/Flights

Ulemper: A pandemic not to occur and cause cancellation of this trip. Planned for over 6 months, cancelled.

Fordele: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Ulemper: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Fordele: Perfect

Ulemper: Nothing. Flight was amazing

Fordele: Crew were excellent

Ulemper: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Fordele: Usual faultless KLM experience

Ulemper: Nothing.

Fordele: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Ulemper: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Fordele: Great atmosphere, crew was excellent!

Ulemper: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Fordele: Pleasant crew. Appropriate and efficiently served snack.

Ulemper: Boarding and disembarkation were slow.