Ulemper: "Staff was very friendly, courteous and helpful."
Fordele: "Crew was very attentive and courteous"
Ulemper: "More fruits and non-starchy vegetables would make food more enjoyable"
Fordele: "Food was really hot and good customer service"
Fordele: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Fordele: "crew was friendly"
Ulemper: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Fordele: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Ulemper: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Fordele: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Ulemper: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Fordele: "Swiss is always excellent"
Fordele: "The crew"
Ulemper: "More comfortable seats"
Fordele: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Ulemper: "It was perfect !"
Fordele: "Crew was lovely! Friendly and happy. Well organized and responsive."
Ulemper: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Ulemper: "Crew was excellent Seats very short on leg room and hard cushions"
Fordele: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Ulemper: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Ulemper: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Fordele: "The. Crew were amazing"
Ulemper: "Lpst my luggage"
Fordele: "The crew was very helpful & friendly"
Ulemper: "The a/c or fans were on too high"
Fordele: "Food service is adequate."
Ulemper: "Standard complaint, but economy seats are way to squeezed in!"
Fordele: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Ulemper: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Fordele: "On time and standard service."
Fordele: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Fordele: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Ulemper: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Fordele: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Fordele: "One on the plane service and food were very good. In flight movies limited in number of choices"
Ulemper: "Flight delayed over an hour because they couldn't fuel the plane and had to wait for trucks. Did not update the board at the gate with boarding times and people waited on long lines unnecessarily because they did not update the boarding times. Very frustrating."
Fordele: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Ulemper: "unable to choose seat without paying extra."
Fordele: "Excellent crew"
Ulemper: "Terrible seats :-("
Fordele: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Ulemper: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Fordele: "The service is the best!!! I enjoyed everything!!"
Fordele: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Ulemper: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Fordele: "Great service and flight. Thank you kayak for the great price!!"
Fordele: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Ulemper: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Fordele: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Ulemper: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Fordele: "Service was excellent and very friendly."
Ulemper: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Fordele: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Ulemper: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Fordele: "The ground and aircraft staff are very professional, friendly and helpful."
Ulemper: "The aircraft was old, with subpar AC. We would either get freezing or hot and stuffy air. The seats were quite uncomfortable, worse than on recent trips with other airlines (Air Canada, United, Air France). Neither of our entertainment systems worked, despite the best efforts from the crew to reset them. Finally, the food was very disappointing for a European airline."
Fordele: "Courteous staff,"
Ulemper: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Fordele: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Ulemper: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Fordele: "Loved the entertainment. Food was great!"
Ulemper: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Fordele: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Ulemper: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Fordele: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Ulemper: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Fordele: "As above."
Ulemper: "As above."
Ulemper: "seats not too comfortable, if seated right next to the toilet I should pay a lower fare!"
وقف الإعلانات خلال الرحلة الإعلانات كثيرة جدآ
Fordele: "Intet"
Ulemper: "Alt kunne have været bedre."
Ulemper: "Vegetarian meals can be better"
Ulemper: "Food had only beef options"
Fordele: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Ulemper: "Leg room Food choices"
Fordele: "Good movie selections"
Ulemper: "Food wasn't as good as usual on Turkish flights."
Fordele: "Good movies"
Ulemper: "Lack of drinks offerdd"
Ulemper: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Ulemper: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Everything was more than perfect. Thanks Turkish Airlines."
Ulemper: "On board internet must be faster."
Fordele: "Crew was good Comfortable seats"
Ulemper: "food could have been better"
Fordele: "Good entertainment."
Ulemper: "Need to have better boarding and organization."
Fordele: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Ulemper: "Not enough bathrooms. Very long lines to go to the bathroom."
Fordele: "Flight time Prices Service"
Ulemper: "No, disappointments:)"
Fordele: "Food was fine"
Ulemper: "delay time and Istanbul airport"
Fordele: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Fordele: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Ulemper: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Fordele: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Ulemper: "Istanbul airport is crowded. Looking forward to the new airport."
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Ulemper: "The flight arrived a little late. It was not on time."
Fordele: "Great food, good selection of movies."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Ulemper: "Short transit time. Very risky. Small seats."
Fordele: "The crew was very helpful,seats comfortable."
Fordele: "service was excellent!"
Ulemper: "food wasn't enough or good"
Ulemper: "We had to wait about one hour after sitting."
Fordele: "Good food and courteous service."
Ulemper: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Fordele: "entertainment selection"
Ulemper: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Fordele: "Excellent price, customer service & we enjoyed it. Thank you."
Ulemper: "Nothing"
Fordele: "Everything"
Ulemper: "Everything"
Fordele: "The service was very good, friendly, courteous."
Ulemper: "Can't think of anything."
Ulemper: "Pathetic vegetarian food. Same pasta was served twice."
Fordele: "The seats had a decent amount of leg room."
Ulemper: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Fordele: "Amazing service and comfortable environment. The really take care of you"
Ulemper: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Ulemper: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Ulemper: "Crew didnt act like they liked their job"
Ulemper: "Too many seats. Very uncomfortable on a long trip."
Ulemper: "they lost my luggage by my first stop"
Fordele: "Nothing"
Ulemper: "Everything from good to entertainment"
Fordele: "Food and the service"
Ulemper: "Ground crew, misleading information"
Fordele: "Crew was very friendly and took good care of the passengers"
Ulemper: "Terrible delays"
Ulemper: "We weren't alerted there was a chance of delays. Over two hours late."
Ulemper: "Better food offerings"
Fordele: "Excellent crew and clean aircraft"
Ulemper: "Sat on tarmac for 20 mins because we were early..."
Fordele: "The crew was communicative and courteous."
Ulemper: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Fordele: "Nothing"
Ulemper: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Fordele: "Very comfortable, no complaints."
Fordele: "Nice new seats"
Ulemper: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Fordele: "Yes"
Ulemper: "Took off late. Other than that very comfortable and great experience"
Ulemper: "THE FLIGHT WAS 5 HOURS LATE"
Fordele: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Fordele: "Overall service was great."
Ulemper: "Flight was delayed 5 hours."
Fordele: "Having three seats."
Ulemper: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Fordele: "Better than average entertainment system for domestic flights."
Ulemper: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Fordele: "Transfer f from first flight leg"
Ulemper: "Food and the 757 lay out"
Fordele: "Great service"
Ulemper: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Ulemper: "Sat on the runway for over an hour to get the gate. Unacceptable."
Fordele: "Friendly staff"
Ulemper: "Napkins stuffed in the overhead to fix presumably the rattles."
Fordele: "The flight was very good, no complaints, good service and we flew on schedule"
Ulemper: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Fordele: "Didnt expect dinner but was served"
Ulemper: "Delayed flight, offset entertainment, touch screen un responsive"
Fordele: "Everything went smoothly - very happy"
Fordele: "crew kept a great attitude throughout"
Ulemper: "Having to find my boarding pass to deplane"
Fordele: "Crew were very friendly specially with my 6yrs old daughter"
Ulemper: "late leaving, arriving and taxing."
Fordele: "They were comprehensive and tried to move fast"
Ulemper: "Delayed flight because they didn’t had the crew ready"
Fordele: "Boarding was fine. And service was good."
Ulemper: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Fordele: "The movie selection is very good"
Ulemper: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Ulemper: "Flight was delayed by 2 hrs. Annoying!"
Fordele: "What an easy flight. Run very well!"
Ulemper: "The crew seemed a bit tired, but it’s the season"
Fordele: "Being on time."
Fordele: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Fordele: "The temp"
Ulemper: "It was too hot."
Fordele: "It got me to SFO earlyish"
Ulemper: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Ulemper: "Delayed for an hour and fifteen minutes"
Fordele: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Fordele: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Ulemper: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Ulemper: "Horrible wait if nearly 30 minutes after landing"
Fordele: "The boarding was efficient"
Ulemper: "Three hour departure delay. No explanation given. No apology."
Ulemper: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Ulemper: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Fordele: "Crew was polite"
Ulemper: "Rocky takeoff"
Ulemper: "Vi skulle fra Aalborg til Austin TX. Først blev vores fly fra Amsterdam til Atlanta cancelled. Vi blev ombooket via Detroit. Men så var flyet til Detroit forsinket, og køen i immigration var så lang at det ikke kunne lade sig gøre at nå flyet til Austin. Nu sidder vi så og venter på det næste fly til Austin, og er meget trætte. 2 ombookninger på samme rejse - det har jeg dog alligevel aldrig oplevet før!!!"
Ulemper: "Vi skulle fra Aalborg til Austin TX. Først blev vores fly fra Amsterdam til Atlanta cancelled. Vi blev ombooket via Detroit. Men så var flyet til Detroit forsinket, og køen i immigration var så lang at det ikke kunne lade sig gøre at nå flyet til Austin. Nu sidder vi så og venter på det næste fly til Austin, og er meget trætte. 2 ombookninger på samme rejse - det har jeg dog alligevel aldrig oplevet før!!!"
Fordele: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Ulemper: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Fordele: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Ulemper: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Fordele: "Salimos a tiempo . El business es muy confortable"
Ulemper: "La comida horrible . No se limpian los baños"
Fordele: "Perfect"
Ulemper: "Nothing. Flight was amazing"
Fordele: "Almost everything, especially the crew."
Ulemper: "Don’t feel like anything should be better to be honest"
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Fordele: "Crew was great and helpful despite oversight in my special meal."
Ulemper: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Fordele: "The entertainment was amazing"
Ulemper: "The seats were a bit hard"
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordele: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordele: "quick/efficient boarding - good staff - good food - easy flight !"
Ulemper: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Fordele: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Ulemper: "Need more leg room!!! Larger meals needed."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"
Fordele: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Ulemper: "tough to sit on a plane for 9.5 hours"
Fordele: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Fordele: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Ulemper: "Boarding could be better"
Fordele: "Very pleasant, professional crew"
Ulemper: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Fordele: "Crew where awesone and the choice of entertainment was fantastic"
Ulemper: "Seats way to close together"
Fordele: "Very friendly and helpful crew."
Fordele: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Fordele: "Good selection of movies."
Ulemper: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordele: "Food and staff behaviour"
Ulemper: "Entertainment"
Fordele: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Fordele: "Wifi on Board"
Ulemper: "Nothing"
Fordele: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Fordele: "Very friendly crew going out of way to assist in making trip comfortable"
Ulemper: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Fordele: "Friendly attendants. Decent food, and frequent snacks and beverages."
Ulemper: "No charging ports for electronic devices."
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordele: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Ulemper: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordele: "My bagage broke"
Ulemper: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Ulemper: "Tiny old cramped plane."
Fordele: "Loved the service...everything was excellent"
Ulemper: "The bus class seat was a bit narrow at the feet"
Fordele: "Jet airways flight till mumbai"
Ulemper: "Poor legspace in Klm flight till Amsterdam"
Fordele: "They were awesome."
Ulemper: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Fordele: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Ulemper: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Ulemper: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Fordele: "Food and drink service"
Ulemper: "Boarding pass facility"
Fordele: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Ulemper: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Der var desværre ikke WiFi
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Flight delayed"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Three hours departure delay from Munich to SFO"
Fordele: "Seat comfort."
Ulemper: "Food selection."
Fordele: "Entertainment was good"
Ulemper: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Fordele: "Upgraded to business class for a reasonable fee."
Fordele: "Bathrooms were clean"
Ulemper: "The entertainment was not functioning"
Fordele: "Literally one of the worst check in experiences I have ever had traveling"
Ulemper: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Ulemper: "Economy seating was too tight. Not enough space or leg room."
Fordele: "Flight crew and food was wonderful."
Ulemper: "Sittinf in the middle"
Ulemper: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Fordele: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Ulemper: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Fordele: "Everything!"
Ulemper: "What’s not to love?"
Fordele: "They were great with service"
Ulemper: "Having to have to close my window shade so I couldn't see outside"
Fordele: "Good food, service. Love that toilets are downstairs"
Ulemper: "New planes are smaller and more cramped"
Fordele: "Comfort and space"
Ulemper: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Fordele: "See above. The same applies."
Ulemper: "See above. The same applies."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "All worked as expected"
Ulemper: "No remarks to make"
Fordele: "Travel time was good and easy travel"
Ulemper: "Entertainment tv tapes"
Ulemper: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Fordele: "Seat was good"
Ulemper: "Crew was rude"
Fordele: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Ulemper: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Ulemper: "N/A"
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Ulemper: "N/A"
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Fordele: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Fordele: "Everything else"
Ulemper: "Boarding was even more chaotic. No clear signs for premium economy."
Ulemper: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Fordele: "Great Crew excellent service"
Ulemper: "Row seats not comfortable"
Fordele: "Easy boarding"
Ulemper: "Could update movie selection"
Fordele: "Staff was very attentive and friendly."
Ulemper: "Seating very cramped for a tall person. Tight squeeze!"
Fordele: "Excellent, helpful steward."
Fordele: "Overall it was a great experience."
Ulemper: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Ulemper: "seat did not recline at all,"
Ulemper: "Delated and boarding was a mess"
Ulemper: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."