The location and our room size No complaints
Mood Took too long to check-in
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Liked the location and how nicely appointed the hotel was
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
It was clean, well-appointed, in a great, central location, comfortable & staffed with friendly, welcoming, helpful staff. They even had a phone/MP3 dock w/ speakers & alarm by the bed, which was really nice & handy. As with most SF hotels the price is a little steep, but more reasonable than many. The cable cars were a little noisy, but didn't really bother us. Valet was over $50 for 24 hrs, but that's kinda how it goes in SF.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Rene, komfortable værelser og virkelig god beliggenhed. Gratis trådløst internet ville være et enormt plus.
Stort og travlt hotel med international atmosfære.Meget centralt beliggende med alle faciliteter. Restauranten er ret dyr, men der findes mange billigere alternativer lige udenfor døren. bl.a. Starbucks Cheesecake Factory på Union Square.
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
Wonderful location. Beautiful building Very busy hotel . Check in lines are long.
The location, helpful and friendly staff, nice size rooms N/a
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
Great lobby, helpful staff No free internet in room
Location is great, great service from staff Wifi is not included
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
smallest room ever experienced for a first class hotel and not worth the cost.
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Poor internet connetion
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
Meget venlig, imoedekommende og hjaelpsom personale. Hurtig tilbagemelding/handling i f. t. smaa mangler eller oensker. Super dejligt med den miljoebevidste holdning til mange ting. Der var meget lydt, saaledes at man let kunne hoere hvad der foregik ude paa gangen og i de tilstoedende vaerelser.
Ganske udmærket hotel beliggende lidt syd for selve byen (smart ift. lufthavnen, der også ligger sydligt). Pænt og rent, men ikke prangende, og morgenmaden var jammerlig ift. hotellets standard. Synes overordnet ikke, at pris og standard stemte helt overens. Morgenmaden var trist - toastbrød serveret på paptallerkner og stort set ingen plads til at sidde ned.
Hyggeligt hotel med venligt og kompetent personale i receptionen. Arrangement i dagligstuen med musik og vin, adgang til kaffe og the hele døgnet. Parkering mod betaling morgenmad i et alt for lille lokale gjorde et ellers rimeligt udbud til en kantineagtig oplevelse.
venligt og hjælpsomt personale bedre morgenmad
Venlig personale samt god stemning på det lidt ældre hotel Det var dyrt at bruge Internettet
Udmæket service og hygiejne på værelser og ophold. Godt med vaskemuligheder og fitnes. Venlig og imødekommende personal i receptionen og til morgenmaden. Flere borde ved morgenmadsrestaurenten.
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Very good service and location.
Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
Extremely helpful staff.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
Though expensive, everything was top notch.
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
Everything! Location and comfort were perfect.
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The hotel was very pleasant. The rooms are lovely and comfortable.
Location, design and helpful staff I wish the corner round rooms were more affordable
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
Fantastic SF landmark...we never left the Hotel.
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
location near attraction false fire alarm at 12:30am
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
They were accommodating and nice
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Everything else was great Price for parking
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Very clean my friendly atmosphere. Nothing
Great staff, beautiful hotel, good location
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Great location great front desk people beautiful view Drink left in room from previous occupant
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Nice people. This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Location is good, close to everything I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
A great location and views A little pricey
Comfortable room and good location. Noise level was fine despite being on the same street as the cable car. A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Room service was good, bed, pillows & frette Sheets were excellent. Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Decent location, nice hotel. Don't like the weekend charge for "top of the mark" tourist trap.
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Historic Great location Staff was super friendly and helpful especially the valet Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!
Good location, clean rooms, reasonable rates Internet access is not for free. No breakfast. Noise from street
The room was comfortable and the bar was friendly. The central heating is very noisy and kept us awake.
convenient location; friendly staff weak wireless signal
*close to everything *nice comfortable beds & linens *very inexpensive *staff had limited knowledge of hotel amenities. For example, when I called ahead, I was told there was no iron available (there was one in the room). There were many others. *If I had known that the hotel heating was centrally controlled and that it was turned off during the day, I would not have stayed at this hotel. It was cold, windy and rainy, and I could not get warm. As a result, I came down with a cold upon my return home. *The water pressure in the bathroom shower was a trickle *The walls were paper thin
strategic location, room furniture not too bad, im glad i got a white blanket but my fren got the red n he was so mad! despite all the noises came across(expected but front desk told us will not ok since we are getting a room facing the back but we still heard it, hard to imagine how bad for those rooms facing the street; so unlucky the lift breakdown and we need to carry our luggage by stairs!
The staff was very accommodating and we definitely got what we paid for. The walls are so thin. We got a noise complaint and had no idea why, then the next morning, the people in the next room were just talking and we heard every single word they were saying.
very close to city center they block the entire amount on your credit card since the first bight,even when you show up in time and you said you'll pay by cash
If you know which streets to skip, the location is good Too many homeless in the area. Remodeling made it dirty. The images are false advertising
Hotel location. The size of the room was significantly smaller than indicated on the website images.
In downtown Heater noise, and noise from prople walking on hall too loud
Excellent, excellent hotel staff, could not be faulted. Hotel - good location and access to shops, theatres & restaurants. Although clean, bed linen - very worn and thin - in budget accom. Bed blanket - not appealing. towels etc; good quality.