Horrible service, good car

Fordele: The car

Ulemper: The agent lied that we needed insurance and the credit card insurance doesn't work in Mexico. This was a waste of money. Upon return, no agent available. He was out for a walk and someone else had to call him back to the airport. This wasted a half hour

Once you get there you will be surprised

Fordele: Just a polite guy doing his job , but what they make him do is wrong

Ulemper: We arrived and surprise , kayak booking said clearly Mexican $750,000 ( about USD$35,000 insurance included ,I even called and you guys confirmed it and called National Car in Queretaro but not even you where able to make them honor their promise. New price was double the one booked We found a solution on our own but this is a hoax , once you're there you are trapped and mysteriously once there all other rentals including Hertz and Avis offer the exact same deal. Dont count on car rental in Queretaro unless your company is paying and you dont care about the cost , but this is really a dishonest operation.

Fordele: Price was very low.

Ulemper: The airport we landed at did not have a National booth. They brought the car to us. The car was a car way bigger than the one I requested and he didn't bring it around until after we signed everything. The car was dirty. When it came to drop off they were not waiting for us at the airport the way they said they would. Instead they told us to park the car in the airport parking lot and to leave the keys under the mat. They said they would go get it shortly. Like wth. They weren't even going to honor the reservation until I said no this the price I reserved the car for and then they changed it.