Hoteller i Santiago de Querétaro

Fordele: We have stayed at this hotel several times....staff is always helpful, bedding is way above average, each room has a fan and an electric heater, showers are modern with great water pressure, rooms are...

Ulemper: Not a thing.

Fordele: The hotel is cute and it was great to have a pool to relax between visits. Breakfast was available until 11:30am which was very convenient for us! I also appreciate the thoughtfulness of the staff who...

Ulemper: The breakfast was incredibly tiny, not worthy of the good reviews I had read. The staff were also very slow (had to be reminded to open the pool past noon, took very long to bring breakfast one day...

Fordele: Just great. I'm a service engineer and i know a lot of places whole over the world.But this kind of treatment i had never got in 20 years. I feel like a family member. Thanks a lot to Louis ...

Ulemper: Nothing at all!!!!

Fordele: Helpful staff, easy in and out with car parked off site by staff, comfortable beds, nice bedding, fan and heater provided in each room, modern bath with great water pressure, easy walking around the ...

Ulemper: Nothing.

Fordele: great location close to the main square, clean rooms comfortable beds, nice staff

Fordele: Bed was comfortable, staff was extraordinarily helpful. Wifi was good, though needed a separate password for every area of the hotel. Breakfast was fine. Property is attractive and pool/spa ...

Ulemper: No window in the small room, which made it feel claustrophobic. No one to help in the middle of the night. No common area for off hours.

Fordele: Lovely building, centrally located, friendly & helpful staff. Delicious breakfast.

Fordele: Great breakfast ' a la Carte ' ! Very friendly service. Nice swimminpool, roofterrace and jacuzzi !

Fordele: Everyone was wonderful, we had a health emergency and the staff was awesome. We tell everyone we know that visits Queretero to use this place. Location is perfect as well

Ulemper: They need better newer towels

Fordele: Friendly staff, lovely pool and roof top terrace, complimentary breakfast was really good

Ulemper: N/a

Fordele: Location was great. Right in the middle of the Centro Historico.

Ulemper: We booked a double room (2 double beds) which looked bigger on the pics. So I would be wary about booking this for a fam of 4 (kids 10 and 14yo) . The room was very small for the 2 double beds.

Fordele: Excellent location. Walking distance to all sights in historical district. Large room with modern amenities. One drawback: would be nice to have several news channels in English. Bedside lighting ...

Ulemper: See above...lack of English news channels on cable.

Fordele: Bed extra comfy. We loved the guys who took care of us. They were fabulous

Ulemper: The girls at the desk, not a real problem, but we came back to this hotel after going to San Miguel because we loved it so much and the girls were not very friendly. We wrote and asked for the same ...

Fordele: Very nice location on a pedestrian street across from a church. Very clean and comfortable room- beautiful hotel. AC in rooms. On-demand coffee provided in lobby anytime. Very nice and helpful staff...

Ulemper: wi-fi connection was pretty weak at times.

Fordele: The location is great and the rooms are very modern and spacious. The bathroom is large and the shower is very nice. We were on the ground floor (almost below ground but with good light) and it was ...

Ulemper: The beds were really soft (maybe too soft) and moved around a lot - perhaps they were on rollers?

Fordele: Excellent location, very nice and comfortable, the stuff was very nice and helpful

Fordele: In the city center

Fordele: great king bed. lovely setting. lighted rock wall behind bed nice touch. would stay again if return

Fordele: Great view of city from our room

Ulemper: Location. Not good for visiting Centro Histórico

Fordele: great location, mattress was very comfortable, clean sheets everyday, quiet/spacious rooms, a decent bathroom-size wise, no breakfast area which I like so that we went out for breakfast every day...

Ulemper: staff spoke very little English, it's a huge help if one speaks Spanish.

Fordele: your staff was awesome.

Ulemper: nothing

Fordele: The food at the hotel is really good!! The room was super comfortable and clean. The attendants at the reception desk were very nice.

Ulemper: The water in the swimming pool is cold. The wheater in Mexico is cold in the morning and evening at sometimes, which makes hard to use the pool.

Fordele: Location not too far from center Large free parking very good bed

Ulemper: modern hotel without charm only one restaurant with a stupid background music

Fordele: The comfort of my room. The convenience of the surrounding areas.

Ulemper: No business center

Ulemper: Pool is for the Kids - too noisy in morning.

Fordele: Great value given current exchange rates. Rooms are large, clean and well appointed.

Ulemper: Construction in the lobby was a bit distracting, but not a big deal.

Ulemper: There was not amenities in the bathroom. Not a single soap

Ulemper: The music from events in the hotel werevery loud, the room was vibrating!!

Fordele: The ubicarion is good.

Ulemper: The hotel doesnt respect the rate of Booking!!!

Fordele: Staff was very nice and helpful. Rooms were very clean. Free wifi.

Fordele: The staff was vey accommodating of our large group for brunch, and the brunch was abundant, tasty, and reasonably priced.

Ulemper: The shower stall in my room had mold on a corner. I have asthma that was exacerbated when I showered and had to use a recuse inhaler. The staff offered to clean it but it was after the fact.

Fordele: price, also we went there because of a good experience 10 years ago, excellent food thru room service

Ulemper: no vending machines, no bellhop upon arrival, I am handicapped, my wife had to do it all

Fordele: The bed was really comfortable, and great shower pressure.

Ulemper: There was a weird smell in the room, and the WC is one of those in public bathrooms.

Fordele: I've stayed in Queretaro a few times, each time at a different hotel. On my second to last visit I stayed at one of the hotels next to this one (there are about four on the same block) but ...

Ulemper: The bar area doesn't seem very inviting, but then again, an on-site bar isn't a big draw for the typical clientele of this hotel. Small random suggestions: Have an ice machine. Add an extra...

Fordele: good breakfast, clean facilities

Ulemper: This hotel presents itself as 5 stars, but is at most a decent 3 star hotel. At check-in they couldn't trace our booking.com reservation, without making any effort in trying to find it. The staff ...

Fordele: Everything

Ulemper: Nothing

Fordele: great WiFi, nice big room with comfortable bed, and easy on and off HWY 57

Ulemper: It would have been nice to have an in room coffee maker

Fordele: It has good space for parking. The room is nice and clean with coffee maker. We were offered a room in the 7th floor and entrance to the VIP bar with snacks, beer & wine all day for $450, it was ...

Ulemper: I would change the pillows, a littlw bit high and hard. Our room (711) smelled like smoke, even the towels, although it was a non smoking room.

Fordele: Everything

Ulemper: Nothing

Fordele: The korea girl in reception is nice

Ulemper: A little more expensive than normal

Fordele: I liked the coffee lounge on the upper floor. Comfortable, with a nice view and good coffee! We've always enjoyed the restaurant. The staff is very attentive.

Fordele: Rooms are well equipped, modern and comfortable.

Ulemper: The beds are a little bit too soft.

Fordele: I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there.

Ulemper: I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.

Fordele: Great, stylish place close to the centro and lots of cool places. The staff was great and the room stylish and spacious. The bathroom was great.

Ulemper: I needed more time in Queretaro.

Fordele: Large room, comfortable beds, good internet, nice selection of English channels on the TV, friendly staff

Ulemper: The air conditioning did not work

Fordele: If you are into Boutique Hotels, this one is a great place to stay. Walking distance to nice restaurants and to the downtown district.

Fordele: The hotel itself was charming and peaceful

Ulemper: The service in the restaurant could be better .. though we understand that this is run by a third party

Fordele: Staff was extremely helpful, the area was very central and we walked everywhere from here. Bathroom decor was beautiful and the property had an old Mexico feel that felt authentic to Queretaro.

Fordele: Excellent service, well kept property, very cozy

Fordele: Room is clean, bright and spacious

Ulemper: A bit far from the Centro , 10-15 minutes walk

Fordele: Rooms were clean and big. Property location was excellent. Staff were nice and friendly.

Ulemper: Hotel doesn't have parking, you have to use a public parking nearby.

Fordele: That s my second year in this hotel

Fordele: The folks running this hotel & restaurant were absolutely FANTASTIC! It was like staying with family! Also, our room & the entire hotel was immaculately clean! It's definitely where we ...

Fordele: The buffet breakfast on Sundays is fantastic. Delicious! I liked the friendly and helpful staff. The swimming pool/garden courtyard was lovely. The location was second to none.

Fordele: The rooms are a good size and the beds are very firm, which we liked but may not be everyone's taste. The staff is excellent and very helpful. We had only 1 breakfast there and both ordered ...

Ulemper: Our bathroom definitely needed some renovation. It looks like it had been partially updated -- new sink, new toilet, for instance -- but it didn't have enough light or enough space to put out your...

Fordele: The room had absolutely everything we needed. The bathroom was the best part with a huge waterfall shower. We decided to have brunch on Sunday morning at the hotel before we left. GREAT decision. ...

Ulemper: room was not really a suite !! Bad choice of words

Fordele: They went over and beyond to accommodate my crazy details. Walking distant to great food and cafe.

Ulemper: Not enough time to enjoy everything. Breakfast started at 7 which was difficult when business meetings start at 8.

Fordele: The place is gorgeous! amazing service

Fordele: The staff was friendly, the rooms so clean and comfortable! We loved the spa, the massage was wonderful! We enjoyed this beautiful hotel so much, we will definitely return!!

Ulemper: Loved everything!

Fordele: Decoration and size of bedroom and bathroom

Fordele: the place is very well located, close to downtown area of the city which makes the stay more enjoyable and accessible to see the different attractions of the centro. the facilities of the place are ...

Ulemper: when we checked in the room was a bit smelly (bad odor) like from the drain, i though that maybe by opening the windows the smell will go away but it never happened. the smell was always present. the ...

Fordele: The hotel was very luxurious and beautiful. The location is excellent for access to restaurants and sight seeing downtown.

Ulemper: The glass patio doors didn't close completely tight. In a strong wind from a thunderstorm they rattled.

Ulemper: We checked in on sunday and left on monday. The spa closes at 4 pm on sundays so no chance for a massage. There was a special wine tasting dinner but reservations are required one day in advanced , so we did not know and could not make reservations on the same day, so for those 2 reasons we dis not enjoued the hotel at its best

Fordele: Really nice decor, bed very comfortable, A/C very quiet.

Ulemper: Breakfast choice on the Monday quite small compared to the Sunday. But still a nice breakfast.

Fordele: Smart hotel administration. Great location and staff are polite and friendly.

Ulemper: The energy plant by the pool was too loud. Uncomfortable. Though it hides well when you switch the waterfall on.

Fordele: Great food

Ulemper: No mini bar

Fordele: The Sunday brunch is the best

Ulemper: The bathroom could be better

Fordele: Bed and pillows and parking space

Fordele: The bed was excellent. so was the cleanliness.

Fordele: the bed was huuugeeeeee and i loved it

Ulemper: The shower was not as hot as im used to

Ulemper: The shower was clogged with some buildup, had to clean it up myself.

Fordele: Great room, spacious and comfortable

Ulemper: Location was a bit difficult without having a car

Fordele: The beds were great. and the Rib Eye was excellent

Fordele: The staff was so amazing, friendly, helpful and went the extra mile. From Cecelia and Liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments to the room staff ...

Ulemper: Nothing could have been any better

Fordele: Lækker og varieret morgenmad bragt til værelset. Venlig personale og dejligt stille hotel.

Ulemper: Internettet fungerede ikke.

Fordele: Staff was attentive

Fordele: The location was great, right next to a main plaza, and the staff were very friendly and accommodating. We had to leave early in the morning before the breakfast, but they had several types of alcohol...

Ulemper: We had an outside light near the bedroom that shined in for part of the night, but it didn't interfere with our comfort.

Fordele: Excellent location near historic center, but quiet room s opening to inside courtyard. Great breakfast brought to the room.

Ulemper: Wish there was a bit more lighting and electrical outlets near the bed for cellphone charging.

Fordele: Lovely boutique hotel in the centre of queretaro. Great location.

Ulemper: All was fine. Breakfast was downgraded compared to last stay. Abd no welcome drink upon arrival, which we saw the next day for other guests (different status?)

Fordele: We loved the location. It was in the Old town, at the centre of everything. The staff were friendly and very helpful at all times. The beds were most comfortable and the rooms were nice and very clean...

Ulemper: It would have been nice to have a pool but the roof top area was good for sun bathing!

Fordele: We enjoyed ourselves greatly. Everything was wonderful.

Fordele: The hotel has a great location, in the center of the historical area. Cecilia and Mariana are wonderful hosts. They arranged the city tour, the restaurant reservations,and our transportation to San ...

Ulemper: Breakfast service was poorly organized.

Fordele: The staff was wonderful, very friendly and attentive. We were even welcomed with a nice mezcal. :) The daily breakfast was a perfect way to start the day and conveniently scheduled to come to your ...

Ulemper: No complaints!

Fordele: The staff, especially Mariana, was wonderful and accommodating. The location is excellent. The room large and comfortable. Very clean.

Ulemper: The Wifi was more reliable in some locations within the hotel than others, but overall it was adequate.

Fordele: The design of the whole facility is great and the room has a balcony

Ulemper: Staff did not offer welcome drink included for genius rate, it is a pricey hotel without coffee supplement in my room.

Fordele: Location is excellent, close to shops, restaurants, sights.

Ulemper: AC didn't work properly Staff unfriendly and indifferent Lobby music a little overwhelming at times.

Fordele: This place is so cute and nice. We were celebrating the 'Quinceañera' of my daughter and were so pleased to find this beautiful hotel.

Ulemper: None

Fordele: The hotel is a unique and memorable home or casona restored to the smallest detail. Every room is different and beautifully furnished. It sits on a charming walkway. The cooling in the rooms is air ...

Ulemper: There is noise from the late-night strollers along the walk.

Fordele: I like the decoration the most, plus a nice private patio.

Ulemper: The staff was somewhat indifferent, seemed like they were a little burned out. No 'good morning', no 'how are you'.

Fordele: Old and beautiful.

Fordele: The ambience... the place is really beautiful. Our room was quiet and cool.

Ulemper: The food at the restaurant. The parking offered is a block away.

Fordele: Very new nice room for the money. Room like that of a king

Ulemper: Would be nice to include breakfast and for the room to be cleaned every day.stayed two nights and they did not tidy up the room and did not replace the water bottles and that is all there is to drink.

Fordele: Beautiful historic building, perfect location for exploring the Centro histórico. Elegant, spacious rooms. Every member of the staff was very friendly and helpful.

Fordele: Beautiful rooms, classic building

Ulemper: Nothing

Ulemper: When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting

Fordele: The house is amazing, full of history... loved it

Ulemper: The bed. Why if you have such a building you have such a bed? Very cheap bed

Fordele: there was one bottle new of water on the room totally free.

Ulemper: my phone was not working. I was not able to call receptionist.

Fordele: The location was good, only a 10 minute walk to the main plazas in the centre, and over looking a nicely kept park over the road. Clean, comfortable, run of the mill reliable tower block type hotel.

Ulemper: The staff could have been a little bit more polite and perhaps smile occasionally.

Fordele: The bed was nice, the wifi was superfast, and the location was great.

Ulemper: I don't like it when you put the do not disturb sign on the door, and then they go through your room anyway. Sometimes I just really want my room left alone.

Fordele: Pleasant staff, comfortable beds, excellent central location, excellent value

Ulemper: - Unsealed rooms so in comes the cold air and noise from the sometimes noisy arena just next door. - Unspectacular tasting food

Fordele: Nice bed

Ulemper: Maids were starting early and eager to clean room when wasn't convenient. No bar. Computers kept crashing. Ok for business purposes but not a very nice hotel for leisure, no nice seating areas or ...

Fordele: Staff are so kind, helpful & outstanding service.

Fordele: We liked the location very much. Right in the heart of the city.

Ulemper: If this was a 4 star hotel, there would have been more amenities on the room. 1..The towels were old and worn. 2.. There were no face towles... 3.. There was no moisturizer or lotion. Maybe when...

Fordele: good wifi

Ulemper: 6th floor was a bit smelly, specially the AC until they changed us to the 5th floor.

Fordele: the hotel is very nice

Ulemper: nathing

Ulemper: The alarm clocks in the rooms. If left on by a previous visitor they go off quite early with no one to turn it off. We live in a tech world and I don't think the alarm clocks are necessary in ...

Fordele: The facilities were very nice and well taken care off

Ulemper: The Wi-Fi did not work in the room with my cellular phone

Fordele: Shuttle to airport

Fordele: The bed was comfortable. The bar staff were helpful.

Ulemper: They played Banda music from 7.30 in the morning on Sunday in the hotel laundry room near our room. I rang reception and also asked the maid to get them to turn it off but nothing was done about it.

Ulemper: I have asked at least 4 times to have the safety box fixed but nobody give me a reply

Fordele: Large room and better breakfast (buffet).

Ulemper: because of Independence Day, the internal Restaurant 'Los Arcos' could not received our reservation (already all tables reserved). it means that we needed to make it before a few weeks ago. ...

Fordele: Nice facilites and good attention

Fordele: The staff are wonderful..I have stayed this year 3 x in queretaro ..and will always stay at holiday inn centro historico

Fordele: Nice looking grounds and open places.

Ulemper: Restaurant staff was not friendly. We were watching futbol on the big screens and one waitress commented to another that they should ask us to leave. Rm 123 is really not a garden access room. there was a wood wall obstructing the view.

Fordele: Great terrace (Dolores room). Wonderful floors all over the facility.

Ulemper: Coffee

Fordele: Location, the place is well kept and beautiful.

Ulemper: Breakfast is the only meal served and it was below expectations vs what most other hotels offer. Hotel has no restaurant. Hotel has no simming pool.

Fordele: The Colonial ambiance of the facilities and the staff's charm and helpfullness.

Fordele: Friendly helpful staff. Unique rooms.

Fordele: Great little town - easy to walk around - v. Good for a one day stop!

Fordele: Amazing hotel with the most friendly staff, well centered, close to everithing

Ulemper: Bad smell in bathrooms.

Fordele: Unique and beautiful decor, comfortable, great location for walking to historical center, nice breakfast and, my favorite thing of all, an amazing roof top!

Fordele: Location, staff, and property.

Fordele: The staff makes me comfort and very easy going. They manage to answer my requests.

Ulemper: No

Ulemper: Unprepared staff, there was a lot of noise outside the room and the bed and pillows really uncomfortable

Fordele: Love the facility ! Very clean Beautiful views and delicious food!

Ulemper: Needed more gym equipment like free weights.

Fordele: Quite and the location

Ulemper: Far little pet from the down tawon and i think it is not crwon plaza standerd

Fordele: Amazing views on top floor Great location

Ulemper: staff woke me up 2 days, even with the 'do not disturb' sign

Fordele: Staff was helpful and courteous

Ulemper: Facility's services were not in working condition. Bathroom has leaks, air conditioning was broken

Fordele: Super clean . Excellent location . Very helpful Staff

Ulemper: An extra blanket in the room

Fordele: Great location, nice onsite bar, good internet, very clean and friendly staff.

Fordele: I liked the ample space in the room, the cleanliness, the pretty patio and especially the location on a charming pedestrian street with fine restaurants. Did I mention the friendly, helpful staff? I&#...

Fordele: Great location, and friendly staff.

Ulemper: Better notification about complimentary breakfast.

Fordele: Location, comfy bed

Ulemper: On top of a restaurant bar, somewhat noisy1

Fordele: Personalet var hjælpsomme og høflige

Ulemper: Anlægget er servicen var ikke i stand. Badeværelset er utæt, aircondition var i stykker

Fordele: Well trained staff, neat and clean. secure internet

Ulemper: no access to ice.

Fordele: Good for transit

Ulemper: Location

Fordele: Had a short overnight stay but it was clean and the staff was very helpful.

Fordele: The place was really clean and comfortable

Ulemper: Many loud in the corridor during the night

Fordele: All perfect, nice location, nice view, nice breakfast, amazing facility and furnishings...

Ulemper: All perfect

Fordele: Excellent service and value of money, the bed was really comfy, and the staff was friendly.

Ulemper: Nothing.

Fordele: The beds

Ulemper: The breakfast

Fordele: Very contemporary modern room. Very clean hotel, good food and nice staff.

Ulemper: Bathroom layout is a bit strange

Fordele: Good hotel, great value. Comparable to three-star US hotels (e.g. Hilton, Hyatt, Marriott). Very friendly and professional staff. Food was good, but not great. Breakfast selection was very good. ...

Ulemper: 1) The exit and roads from highway are poorly marked and hard to navigate. 2) Located on an undeveloped strip of land between the highway and a cliff. You cannot walk to anything. Noise from ...

Fordele: Loved the bed, the ambiance and the staff was uber helpful. It was close to Starbucks!

Ulemper: Remote from city center.

Fordele: Wonderful staff...we needed a taxi at 4 AM to go to the airport. They took care of it and even made a reassuring phone call at 8 the night before that a taxi would be there. It was there at 3:50...

Fordele: the overall staying is ok but not wow

Ulemper: The SPA area> steem room out of order, paddling pool out of order, jacuzzi the water was boiling couldnt even seat in it, swimming pool the tiles where black with dirty instead of light blue, the ...

Fordele: 1pm checkout ; great building; great layout and comfortable

Fordele: all about the hotel except...

Ulemper: the location.

Ulemper: Need to include breakfast. Sauna wasn't hot.

Fordele: The hotel looks modern and new

Ulemper: When we arrived we entered in the room and it was not cleaned! The housekeeping left all her stuff in the entrance and it looks very dirty. We were complaining the room and the manager gave us a new ...

Fordele: The room is awesome for, very cool design

Ulemper: Everything was excellent

Fordele: Best breakfast ever!

Ulemper: Someone talking at 3 in the a.m., with the disturbing talk coming through the a/c vent, from outside. Front desk failed to correct it, as I tried to rest after jetlag.

Fordele: The location of the property

Ulemper: Noise thru the walls very clear Insects in the room

Fordele: Staffs are helpful

Ulemper: It's a little far from the bus terminal

Ulemper: No ventolation in the room! Small opening window, and air con, but no fan in the bathroom and no other vent anywhere.

Fordele: Facilities, breakfast, cleanliness...

Ulemper: I didn't like location, it's awful outside, street entrance wise. But, Once inside, is completely opposite to the outside appearance. I found it modern, neat and nice.

Fordele: Super helpful and amiable staff. Substantial breakfast buffet. Speedy internet! Comfortable pillows and beds..it was a lovely place to put our heads down after exploring the sights of historic ...

Ulemper: Noise from hallway and adjacent rooms are audible in room. It took about a half hour walk to the Centro but taxi fare is very affordable @ only 55 pesos one way.

Fordele: Quiet, comfortable, good restaurants within walking distance

Ulemper: We stayed in this hotel two times (three nights total) over a couple weeks, and the first time the Wi-Fi was out our entire stay. While I understand it's not the hotel's fault, it was a major ...

Fordele: Location was good for our stay, hotel is getting tired but well maintained, great breakfast, good value.

Ulemper: Internet not always working