Lej en bil i Sydney

Ulemper: Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!

Fordele: Very helpful staff at pickup carpark (less so at the desk) when dealing with the issued discussed opposite.

Ulemper: It turns out that the new X-trail model is smaller inside than the previous models. The car was advertised as large enough for 5 adults. It really isn't (just about large enough for 2 adults and 3 children) and bizzarely, the car provided ad an extra 2 folding seats in the back which further reduced the luggage space. Also on arrival I was shown to a Renault which was even smaller but the Hertz staff at the pick-up point accepted that this was not equivalent to the X-trail and changed it.

Delayed pick up and charged twice

Fordele: The lady working at the counter was very friendly.

Ulemper: i upgraded my car but the new car allocated to me wasn't there. Took a long time for them to bring it around, but didn't update my record with the new pick up time. Dropped it the next day taking the delay into account. They charged me an extra day ($160. talked to manager without any luck. Send their customer support an email but the response said they get back to me in 2 weeks.

Good car, unexpectedly high price...

Fordele: I liked the car.

Ulemper: I did not like the price and eventually ended up returning it early (which I had to pay a $30 early-return fee for). I reserved it online for $169.00 but by the time I got to the counter at the airport, I was paying over $600 for the rental for 6 days. I could have rented a GPS (which I needed bc in a foreign country) for $20 a day (pricing is way too high for this) or upgraded for another $10-$11 per day on the car (basically forcing the upgrade). The insurance was around $47 per day which would have put me up to around $870ish for the rental so I opted out of that, which led to being worried the whole time about other drivers who might damage the car in some way, leading me to have to pay for any damage that might have happened (was warned I might have to pay $6000 if damage occurred - higher because of upgrade). This was a vacation and I definitely was not expecting to pay so much for the rental car (money could have gone towards vacation activities). Hertz strikes me as a company that strives to always have the lowest prices on kayak and the other travel sites so they can get max customers in the door and then charge them for everything under the sun after that. I will definitely be comparing prices a little more closely from now on.