They forgot to install toddler car seat

Fordele: Great car except for seat belt problem and fact that Hertz forgot to install car seat that we requested in writing and verbally

Ulemper: So we had to return to pick-up location for car seat. Then when we removed car seat to adjust straps for our four year old we could not get he seat belt to ratchet and lock properly to secure car seat, so we had to return to pick-up location a second time(!) for a service person to help with their tricks for getting this seatbelt to work! Basically it cost us two full hours before leaving on a busy holiday weekend.

Broken key fob

Fordele: Finally after much debate the supervisor who didn’t have a name tag on was finally helpful and understand and starting to show customer service.

Ulemper: We were given a faulty key. When we went to our first stop and turned off the car the fob blew apart in my hand. We were able to put it back together again to where it would function and we could continue our trip but it was a nuisance the whole trip. When we dropped off the car the receiving faculty tried to hold our credit card for $500 until claims dealt with us. We ended up speaking with the superviosor and after quite a bit of debate she finally took the hold off and allowed us to leave.

Ulemper: Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!

Fordele: Very helpful staff at pickup carpark (less so at the desk) when dealing with the issued discussed opposite.

Ulemper: It turns out that the new X-trail model is smaller inside than the previous models. The car was advertised as large enough for 5 adults. It really isn't (just about large enough for 2 adults and 3 children) and bizzarely, the car provided ad an extra 2 folding seats in the back which further reduced the luggage space. Also on arrival I was shown to a Renault which was even smaller but the Hertz staff at the pick-up point accepted that this was not equivalent to the X-trail and changed it.

Fast drop off easy to find

Fordele: Only negative, was it seemed we couldn't get our stuff out of the car fast enough.

Average at best

Fordele: I like the fact I was able to rent an SUV with back-up camera. The vehicle was fairly spacious. The vehicle was clean and had a full tank of fuel. Renting the vehicle was pretty much hassle free at the counter.

Ulemper: What I didn't like was there are no restrooms at this Hertz location office. They do have a single unisex stall in one of the Hertz garages. It looks like it's for the garage employees. There is no soap and obviously hasn't been cleaned in a while. I rented a vehicle from this location twice. Each time I was instructed where to go to find my vehicle. In each case, I didn't see any attendants. In each case, I just hit the key fad to find the vehicle. I then inspected the vehicle and drove off. Finding and returning the vehicle to its William St location can cause a major headache. It helps to use GPS. Traffic is a major problem, there are no right hand turns allowed when coming in from the north and you have to return the vehicle to another garage from where you picked it up at. No one inform me of this before picking up the vehicle. The employees got really upset with me when I tried to return the vehicle where I initially picked it up. Also dragging your luggage 300 yards over uneven pavement can be a real hassle.