Spacious room Delivery charges for room services
Clan/tidy room Reception staff not particularly friendly
location was great, the room was beautiful, friendly staff
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
Central location difficult for car unloading in market street and small street lobby
perfect, with a first class concierge service
room, the staff, and the location were all great nothing
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
Personalet (specielt concierge), morgenmaden, god seng. Intet andet. Fejl i afregning efter afrejse, Nye nogler hver dag da de ikke virkede. At booke igennem Booking.com havde de ikke styr paa, overhovedet ikke. Fik ikke de vaerelser man havde bestilt. Nyt laasesystem. Bedre vaskefaciliteter, saasom flere vaskemaskiner osv.
Very convenient to central station and for the free bus to Circular Quay
The price was very reasonable and the facility was really good. The location was perfect. It was located in the main street, Gorge St, and it was really convenient. As it is located in the center of the city, there are so many shops around this hotel and I could go and have meals easily.
Fantastic location, 2 minute walk from Central Station, it was good value for money, in essence, the hotel did what it said on the tin. Room was smaller than I would have liked but for the price, I can't complain too much! N/A
Basically, the only good thing about it is that it's in the city centre. It's expensive, ugly, uncomfortable, low quality service and food.
all roung good budget accomodation with neat clean facilities with helpful staff. Close to rail transport a nd walking distance to cbd
Good location No complementary bottle of water for guest
Great location Tiles in shower need good scrub,carpet dirty. workmen started renovations at 7am in room next door and woke us up.upon mentioning this to reception at checkout,the person at checkout didn't seem to care
Location The walls were very thin. I could hear other people's t.v.'s, talking on their phones etc. I even had the extraordinary experience of sitting up in bed watching tv and getting a massive bump in the head from the people in the next room hitting the wall. I was pushed forward like when you stop suddenly in traffic! Certainly a first for me!
Location--close to Central Station. The bed was really uncomfortable. I hadn't slept in nearly 24 hours, and I could barely sleep on this bed. The rest of the room served its purpose moderately well, but was in desperate need of a bit of color/an upgrade.
Excellent. Strongly recommended !
location, to shops/railway station, and efficient reception, courtesy from staff good value for money, for an overnight stay before flying out not to keen on having $50 frozen on our bankcard account
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
TV in the shower! Nothing
Gym and Executive floor accessorites Nothing
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
The spa was out of order for our last day
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
Good customer service. Slightly long check in time.
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Free upgrade at check in to a room with a harbor view None
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Beliggenheden var årsagen til valget af dette hotel, og det var også det, der var det bedste ved hotellet. Da hotellet var under renovering, er det nok ikke det mest indtryk, jeg har fået. Det meste af personalet var flinke. Helt klar toilettet på gangen, jeg havde fået den opfattelse, det kun var badet, som lå på gangen.
Beliggenheden. Internet opkobling på værelset er i dag et must for alle typer af hoteller,selv backpakere har behov for Internet.
Good Location The first room i got had a very very bad smell that didn't go away ... the hotel stuff tried to put some machine there to get the smell out and it didn't work so i had to get another room.
I loved that the hotel was such good value for Sydney city centre. The staff were really helpful and friendly and the room we stayed in was of a very high standard which was cleaned daily. Nothing
The room was not very clean
Poor hotel staff, poor service and rates not always as posted.
close to shops and places of attractions
we did not have far to walk to area ie shops,sydney opera house etc some where to get a drink in the evening at the lodge
Room was clean and well laid out - design of room made it easy to use. The bed was very hard
We were looking for somewhere close to public transport and also within walking distance of the shopping centre. Travelodge has both. We were very happy with our stay and the room was perfect. You must remember this is not luxury accomodation, it is convenient and affordable accomodation. The room was very clean and was serviced as well ( i did not expect that). For the price we paid I would give it 10/10. thank you for a wonderful easy time in a busy city. We chose this hotel for the rate and the location, its perfect.
the location is good. You can explore the centre of Sydney easily by foot. I think it was quite expensive for the equipment which is very basic.
Stayed the night here in order to get to the airport for a morning flight. The room was clean, staff was friendly. Overall a good place to stay. Would definitely stay again. Like others have said, free wifi is a joke. Was able to download my email and that was it. Also, the elevators were pretty slow in the morning.
the location Our bed was tiny. I am 5 foot 9 and my husband is 6 foot 2 and both of us had feet hanging over the edge. Very uncomfortable. It was also located right next to the vending machines which were noisy.
Breakfast buffet was sumptuous.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
professional staff and attention to detail and cleanliness
The staff were amazing, the best hotel staff I have come across in Australia
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
The food at the hotel is rather expensive....eat out, it's cheaper.
Quiet, modern, good eating options, central, spacious bathroom
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
Its location to the event I was attending, would be a great flocation for tourists
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Location is good Staff was not very friendly
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
that we got up-graded and the buffet breakfast was so delicious
Good location in the CBD of Sydney, surrounded by shops and restaurants. Room not very big and not very modern. No view at all from my room, despite the high floor (19th).
AC in room didn't work which meant the room was either hot (with AC on) or stuffy. Tried opening window, but way too noisy outside. Result bad sleep, which isn't good when you need to work hard the next day - the point of staying in a 'good' hotel on a business trip is to enable you to be rested and ready for work.
The concierge service is exceptional. The room was tidy. The location could be slightly better but good overall.
Staffs are very kind and considerate. They made us feel welcome and confortable.
The location was very good. The bed was very comfortable
Staff was very friendly and accommodating. Location was in an area with lots of restaurant choices nearby. Rooms were clean and had all the amenities. Shower stall leaked into bathroom floor area. Pillows were very hard on the neck.
It is in a convenient location
We liked the restaurant, bar facilities, great bed and very helpful staff. The valet parking worked well and when I had left something in the car I found the staff very helpful. I believe it was overpriced for the standard of the room size and facilities.
The location and we were facilitated with an early check in. In paricular the guys on the lower ground floor who took our luggage when we checked out were just brilliant, really friendly and informative. Its a small thing but the base of the night stands were very dusty, and because I suffer from Athsma I am always aware of dust.
very central location yes the water in the evening was not hot, it was ok for a shower but when running a bath the temperature wasn't hot at all.
Hotel and room had everything we required, a pity it is on such a busy street. Staff, particularly at breakfast did not seem to be organised, in fact breakfast on the first two mornings were a disaster, with waiting times of upto 20 minutes for hot food at the buffet and they were continually running out of bread, fruit juices and crockery, seemingly due to the lack of staff & organisation.
Nothing special In the center of China Town. All night street music and monorail. It is not possible to have a rest after hard day.