Lej en bil i Bangor

Not at airport

Fordele: The car was acceptable.

Ulemper: The car wasn’t very clean and don’t rent from here if you want to be at airport before 9:30 am because their shuttle doesn’t start til 9 am

Not what I reserved

Fordele: The customer service was friendly and fast.

Ulemper: They had the Range Rover evoque for me or a mini van. I knew immediately I didn’t want a minivan which is why I reserved a Ford Explorer or something similar early in advance! I wanted a large suv for a reason and I got a small one. Me and my family were crammed with a baby also in the car. It wasn’t worth the money I spent. Next time give people what they ask for. Especially when I had a reservation you knew what cars you needed on the lot.

Fordele: The staff was very nice and helpful, the vehicle was new and clean.

Ulemper: We didn’t realize it was an off airport location and we were disappointed by that.

Terrible experience

Fordele: Nothing.

Ulemper: Despite having a reservation for 6:00, the office closed at 6:00 so I was unable to get my rental vehicle. When I called the national office they told me I was just out of luck. Enterprise should have called me to inform me of the fact that their office closed when my scheduled pick-up was. Although I did use a 3rd party, that shouldn't be my problem. The national customer service told me that it wasn't their problem, since I used carrentals.com . The fact is that Enterprise shouldn't use third parties that are going to allow something like this to happen - and it's not like the Bangor office didn't have a record of my pickup at 6pm. They should have proactively reached out. I will never use Enterprise again.

Chaos

Fordele: New car

Ulemper: Had rented an intermediate level car for fuel efficiency for the long one way drive. After waiting 30+ minutes for the rental shuttle to come to airport, we were taken to a dirty building that was chaotic. They didn’t have enough rentals so it was either take the inefficient SUV or wait even longer for another return. The SUV was dirty as well. The return location at Trenton airport lacks signs on the road telling you which lot to drop it off in as well as the prerecorded message when you call the location doesn’t help.