Fordele: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Ulemper: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Ulemper: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Fordele: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Ulemper: "Nada, I slept through this leg and the staff let me be."
Fordele: "Customer service"
Ulemper: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Fordele: "About as good as they come."
Fordele: "The boarding process was much easier and faster. No delayed flights."
Ulemper: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Fordele: "Crew was attentive and overall I enjoyed the flight"
Ulemper: "Food could have been better"
Ulemper: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Fordele: "Spacious seating available/ snack/staff"
Ulemper: "No entainment"
Fordele: "All operations a-ok"
Fordele: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Ulemper: "No entertainment but short flight"
Fordele: "the crew was great."
Ulemper: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Fordele: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Ulemper: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Ulemper: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Fordele: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Ulemper: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Ulemper: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Fordele: "Very professional!"
Fordele: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Fordele: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Fordele: "Swift ride - no frills- the chocolate square was delicious."
Ulemper: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Fordele: "Swiss chocolate is always welcome!"
Ulemper: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Fordele: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Ulemper: "Very long time to board which resulted in flight leaving late"
Fordele: "Thank you for the sandwich!"
Fordele: "The new aircraft"
Ulemper: "Lavatory wasn't clean enough"
Fordele: "punctual and friendly enough staff."
Ulemper: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Fordele: "Good crew and clean plane"
Fordele: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Fordele: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Fordele: "It was comfortable."
Ulemper: "No entertainment."
Fordele: "Overall very pleased with the airline"
Ulemper: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Fordele: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Ulemper: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."
Fordele: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Fordele: "I enjoyed the service provided once we boarded the plane."
Ulemper: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Fordele: "Nicer plane, on time"
Fordele: "Decent comfort in the plane. Friendly staff."
Ulemper: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Fordele: "Great crew, and on time, of course: there Swiss!"
Ulemper: "Tech old and seats uncomfortable and plane loud."
Ulemper: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"
Fordele: "enough space for a bag below the seat in front and legs"
Ulemper: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Fordele: "Comfortable flight, quick boarding, great crew, good pilots."
Ulemper: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Fordele: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Ulemper: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."
Fordele: "Was okay for a short flight"
Ulemper: "Almost missed the flight, the layover was too short"
Ulemper: "Seats had no legroom, no choice of food given for dinner, and was just offered a veg wrap"
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordele: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Ulemper: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Fordele: "Usual faultless KLM experience"
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Ulemper: "The plane is so old..,"
Fordele: "Crew was great, very responsive and hospitable!"
Ulemper: "more lunch choices, especially choices without dairy products."
Fordele: "Just as I expected. And I made my last connection easily."
Ulemper: "Travelled business class and was ace experience"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "The friendliness of the crew"
Fordele: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Fordele: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Fordele: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Fordele: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordele: "My seat at the window was great and the staff really friendly and courteous!"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The service"
Ulemper: "The food."
Ulemper: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordele: "Light snack and complementary wine"
Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ulemper: "Didn’t happen."
Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Fordele: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ulemper: "The movie selection did not seem extremely varied."
Ulemper: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Ulemper: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Fordele: "Friendly staff"
Ulemper: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ulemper: "Amesterdam airport employee was really rude"
Fordele: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Fordele: "Good efficient flight crew friendly and helpful"
Fordele: "The flight was great."
Fordele: "Good multi media access and content"
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordele: "Loved the service...everything was excellent"
Ulemper: "The bus class seat was a bit narrow at the feet"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordele: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordele: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordele: "Flight attendants were friendly, but they only had limited resources to work with."
Ulemper: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Bedste nærværende og menneskelige service. SAS slår andre flyselskaber på service. ⭐️⭐️⭐️⭐️⭐️
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Check in was so easy."
Fordele: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Ulemper: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Fordele: "Food was the best airline food!"
Fordele: "Smooth take off and landing"
Ulemper: "Free food for everyone since it was delayed"
Fordele: "The food was amazing"
Ulemper: "The seats could have more space"
Fordele: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Fordele: "- Good entertainment - Boarding on time"
Ulemper: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Fordele: "The crew were fine and the boarding was efficient."
Ulemper: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Ulemper: "Obviously, no food or water in Economy."
Fordele: "Getting off the plane."
Ulemper: "SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "On time."
Ulemper: "The cabin crew was detached, and curt."
Ulemper: "I didn't like having to buy alcohol or anything extra on an international flight."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Ulemper: "No food or even water"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Fordele: "I slept the whole way through"
Fordele: "Smooth flight, boarding was seamless."
Fordele: "Good service, pleasant staff."
Ulemper: "Expensive rates on luggage"
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Fordele: "Comfortable flight."
Ulemper: "Only one meal option ( with meat). Alcoholic beverage not included."
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Fordele: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Ulemper: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Ulemper: "I wish the landscape cameras worked the entire time!"
Fordele: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Fordele: "Easy boarding, entertainment"
Ulemper: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Fordele: "The rest area"
Ulemper: "The airport was cold and it should be warmer"
Fordele: "Great and friendly crew"
Ulemper: "In-flight system had some problems and seats seemed a bit uncomfortable"
Fordele: "The crew was OK, but nothing special."
Ulemper: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Fordele: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Ulemper: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Fordele: "Entertainment programs"
Ulemper: "New variety of food"
Ulemper: "We had a short delay"
Ulemper: "No entertainment facilities"
Ulemper: "Plane is old and entertainment facilities are no longer appropriate"
Ulemper: "There was no entertainment and the food could be better"
Fordele: "Everything was great"
Ulemper: "Check in process running smoothly and better announcement of gate change"
Fordele: "Plane was new, and seatback screen responsive and functional."
Ulemper: "Economy seats not very comfortable, very tightly packed together"
Fordele: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Fordele: "Crew was very nice. Food was good and tasty."
Ulemper: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Fordele: "Extremely hot the plane"
Fordele: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Fordele: "Cheap ticket"
Ulemper: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Fordele: "Food was good, crew was very professional and courteous. Flight was smooth."
Ulemper: "Coach was cramped and the video system didn’t work very well"
Fordele: "Liked the transfer"
Ulemper: "Engine noise in the cabin is loud."
Ulemper: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Fordele: "It was on time"
Ulemper: "Hard seats Boarding was 35 min delayed"
Fordele: "Modern aircraft with power, big screens etc"
Ulemper: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Fordele: "Very good male crew member. Pilot genuinely apologetic for the delay."
Ulemper: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Fordele: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Ulemper: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Fordele: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Ulemper: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Ulemper: "Flight cancelled because of weather"
Ulemper: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Fordele: "Service was great, flight was on time and I really enjoyed everything"
Ulemper: "Little turbulence but overall it comes as usual so it was worth the flight"
Ulemper: "I was asked to change my seat repeatedly"
Fordele: "Speed, courtesy of the flight attendants"
Ulemper: "Landing was a bit rough, understandable due to the weather."
Ulemper: "The room between seats is unbearable."
Ulemper: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Fordele: "All of the crew were friendly and the flight was on time."
Ulemper: "No problems"
Fordele: "Always like Air France. They are in tune with keeping the traveler updated."
Ulemper: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Ulemper: "They lost my luggage"
Ulemper: "Clean. Courtesy of staff on plane."
Fordele: "No delays, service with a smile"
Ulemper: "Nothing to report."
Ulemper: "The crew was not very polite."
Fordele: "The flight attendant was very nice to me. TV was very good. space was enough ."
Ulemper: "We had to pay for wi fi."
Fordele: "The service and food were excellent plane was clean."
Ulemper: "No entertainment system"
Ulemper: "Food and coffee were cold. Service on AF is getting worse."
Fordele: "Our flight attendant and fnally making it home!"
Ulemper: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Ulemper: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Ulemper: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Fordele: "Good service"
Ulemper: "I was not given my original reserve seat and no reason was given"
Alting fungerede bare, virkede, var godt.
Det var bar een fornøjelse - alting virkede, fungerede, var godt.
Ulemper: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
Ulemper: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Fordele: "Only the on board crew lived up to Tap's normal standard"
Ulemper: "Boarding chaotic in Copenhagen. Food very poor this time"
Fordele: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Ulemper: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Fordele: "Service and the price!"
Ulemper: "Lots of things but I’m sure TAP it’s working on this!"
Fordele: "Seats and snack"
Ulemper: "No delay in departure"
Ulemper: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Fordele: "The crew was good. The plane was clean. The snacks provided were good."
Ulemper: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Fordele: "Great flight"
Ulemper: "All great"
Ulemper: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"
Fordele: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Ulemper: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Ulemper: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Fordele: "Self checkin, there was no line and things moved quickly."
Ulemper: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."
Fordele: "Nothing went wrong so it is good enough for me"
Fordele: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Ulemper: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Fordele: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Fordele: "The tripulation are very nice people."
Ulemper: "The space between seats are small."
Fordele: "Left on time, arrived on time."
Ulemper: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."
Fordele: "Same as previous flight"
Ulemper: "Same as previous flight"
Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."
Fordele: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Fordele: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."
Fordele: "Easy mobile check in process,"
Fordele: "Wonderful customer service!!"
Fordele: "They gave us good snacks. Comfortable flight."
Ulemper: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Fordele: "Cabin staff was nice"
Ulemper: "Very cramped seating; rude baggage handlers; bad system for boarding"
Fordele: "staff was fine. Food was kind of tasty."
Ulemper: "seats were quite small. no onboard entertainment."
Ulemper: "The attendant who checked me in at the Porto airport was very rude and sarcastic. At the gate they said the flight would be delayed half an hour, however they just called us to start boarding a half an hour after the flight was expected to leave. At that time the passengers of the previous flight were just starting to leave the plane so everyone that was about to board then had to stand in the freezing cold tunnel way with all of our bags for another 20 minutes while the previous passengers got off. There was no food or any beverage other than water offered on the flight."
Fordele: "No issues, short trip, friendly staff, comfortable ride..."
Fordele: "On time departure"
Ulemper: "Slow baggage claim"
Fordele: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Ulemper: "Short flight so no entertainment or drink/food."
Fordele: "Slept the entire way there. Comfy seats"
Fordele: "Very quick and efficient"
Ulemper: "Carryin size is so small for the airline"
Fordele: "Crew was nice"
Ulemper: "Flight from Porto to Lisbon was late. We almost didn't make our flight from Lisbon to Barcelona. Our luggage didn't make the connection."
Ulemper: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."
Fordele: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
Ulemper: "Please see above."
Fordele: "New plane. Great service."
Ulemper: "Seats are very small. No entertainment system."
Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"
Fordele: "Not enough leg room"
Ulemper: "...do I really have to say anything else? I'm in a foreign country, jet lagged, and still wearing the clothes I've been marinating through multiple time zones. I'm not happy at all with this flight, and over 12 hours later, I feel disgusting, and my first day in Barcelona has been miserable because of it. I place all of the blame on the Lisbon connecting terminal. I am not happy."
Fordele: "A short flight, on-time."
Ulemper: "Tiny seats"
Fordele: "The plane was really comfortable and clean with plenty of legroom, and the staff friendly."
Fordele: "Basically on time and the employees were very efficient and professional."
Ulemper: "Having to take a very crowded shuttle bus to the plane."
Ulemper: "the second flight was late by 30 min."
Fordele: "We were shuttled to the plane then the plane wasn't ready, so the bus took us back. We just stood on the bus by the gate for a good 20min. Then went back to the plane again. This time it was ready for boarding. I don't understand why they took us if the plane was ready. Once we were there why did we go back to the gate again?? Get it together TAP. My first and only experience and it wasn't a good one."