Personalet var venlige og hjælpsomme
Personalet var venlige og hjælpsomme.
Slow service, difficult internet.
Ulemper: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Ulemper: "Nada, I slept through this leg and the staff let me be."
Fordele: "I was fortunate the person in front didn’t lean back"
Ulemper: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Fordele: "The crew was so friendly"
Ulemper: "Everything is so smooth in my flight!"
Fordele: "About as good as they come."
Ulemper: "Boarding was late and line was very lonf"
Ulemper: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Fordele: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Ulemper: "The flight attendant not wearing perfume. Food was very poor to say the least."
Fordele: "The boarding process was much easier and faster. No delayed flights."
Ulemper: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Ulemper: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Fordele: "Spacious seating available/ snack/staff"
Ulemper: "No entainment"
Fordele: "All operations a-ok"
Fordele: "The flight waited for us as transit after delay of the firs flight from Munich"
Ulemper: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Fordele: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Ulemper: "No entertainment but short flight"
Fordele: "the crew was great."
Ulemper: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Fordele: "Very attentive staff, good food and drinks."
Ulemper: "We paid for upgraded seats that were still very tight."
Ulemper: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Fordele: "Not applicable"
Ulemper: "See above."
Ulemper: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Ulemper: "Outdated plane."
Fordele: "Excellent crew, shiny disposition"
Ulemper: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Fordele: "2 snacks .. friendly flight attendants .. early arrival"
Ulemper: "seat pitch a bit tight"
Ulemper: "The headset outlet is still the old one, so you can't use your own ."
Fordele: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Fordele: "Food and movies"
Ulemper: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Fordele: "The food was good and the crew was nice."
Ulemper: "No entertainment offered and the seats were cramped."
Fordele: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Fordele: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Ulemper: "Very long time to board which resulted in flight leaving late"
Fordele: "Thank you for the sandwich!"
Ulemper: "Very tight seating in economy for a transcontinental flight"
Fordele: "Good crew and clean plane"
Fordele: "It was comfortable."
Ulemper: "No entertainment."
Ulemper: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Fordele: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Ulemper: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Fordele: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordele: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Ulemper: "IFE with very few options. Boarding aircraft with Bus - horrible."
Fordele: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Ulemper: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Ulemper: "Boarding procedure for business class with being held up in a small holding space"
Ulemper: "No video screens at the seats or any entertainment."
Fordele: "Excellent flight attendants."
Ulemper: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Fordele: "Good service... Quick boarding"
Ulemper: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Fordele: "Nicer plane, on time"
Fordele: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Ulemper: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Fordele: "The airplane was pretty new with decent space."
Ulemper: "The swiss airplane did not leave on time, it had at least 30 mins delay. This delay did not get recuperated during the flight. The connecting flight did not wait for about 20 passengers. We had to spend a night in Zurich."
Fordele: "Decent comfort in the plane. Friendly staff."
Ulemper: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Austrian airlines food is really good compared to more recent airlines I’ve been on
Fordele: "Very friendly crew, clean airplane."
Ulemper: "Nothing. They did excellent job."
Fordele: "fast and friendly checkin, fast boarding, easy transmit"
Fordele: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Ulemper: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Ulemper: "To arrive on time."
Ulemper: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Fordele: "Plane was clean. Staff helpful"
Ulemper: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Ulemper: "Boarding crew was nasty will never fly with you guys again"
Fordele: "Perfect timing between flights."
Ulemper: "A small sandwich would have been nice:)"
Ulemper: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Fordele: "Crew was fantastic and with an exceptional service. Food was really good."
Ulemper: "Maybe the seats coudl be a little bit wider"
Ulemper: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Fordele: "Curious crew."
Fordele: "Food and workers were great"
Fordele: "Food was good. Plane was good."
Ulemper: "Night flight should turn off light. Staff was not skillful and professional."
Fordele: "Lost my luggage"
Ulemper: "Not loosing my suitcase!"
Ulemper: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Fordele: "On time"
Ulemper: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Ulemper: "Food was ok. Flight was delayed."
Fordele: "all good."
Ulemper: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Fordele: "Except eventually delay, the flight experience is good."
Fordele: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Ulemper: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Ulemper: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Fordele: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Ulemper: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Fordele: "The food was good"
Ulemper: "Everything was fine"
Fordele: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Fordele: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Ulemper: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Ulemper: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Ulemper: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Fordele: "Everything was great except seats uncomfortable"
Ulemper: "Uncomfortable seats"
Fordele: "The actual flight was professionally well-handled"
Ulemper: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Ulemper: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Fordele: "Food, entertainment."
Ulemper: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Ulemper: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Fordele: "Staff was friendly and the flight was pleasant."
Ulemper: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Fordele: "Decent between chare distance for a medium sized airplane (A321)"
Ulemper: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Fordele: "Easy online check-in and boarding pass access also linked to wallet."
Ulemper: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Fordele: "It was pleasant all around"
Fordele: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Fordele: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Ulemper: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Ulemper: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Ulemper: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Fordele: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Ulemper: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Fordele: "In-flight magazine was interesting."
Ulemper: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Fordele: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Fordele: "Never again with KAYAK. Sorry."
SAS is an extremely neat and organized airline, clear on its promises and very communicative. Of course COVID-19 caused some changes in service levels and available items (water is an optional and paid item while coffee and tea (because of them being hot) complimentary. Attendants were very clear in pointing this out which is highly appreciated.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Did not like anything about the flight Did not get economy plus that I paid for
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "Ontime and efficient boarding with polite crew."
Ulemper: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."
Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Ulemper: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Fordele: "- Good entertainment - Boarding on time"
Ulemper: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "No problems. I was satisfied"
Fordele: "Beautiful airport, nice merchandise and merchants.flights on time."
Ulemper: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Ulemper: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Ulemper: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "No food or even water"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "Friendly staff. Great hot fresh bread! On time."
Fordele: "Excellent service and food."
Fordele: "On time, movies, service staff"
Fordele: "Crew was friendly and helpful."
Ulemper: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Fordele: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Ulemper: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Ulemper: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Fordele: "Softest landing ever"
Ulemper: "Not much entertainment but a domestic flight"
Fordele: "Great flight very happy"
Fordele: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Ulemper: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Fordele: "Flight attendants were courteous and professional."
Ulemper: "Only offered coffee and tea during meals."
Ulemper: "The seat next to me was open and they moved someone over next to me."
Fordele: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "It was a clean plane and entertainment was good."
Ulemper: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Fordele: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Ulemper: "Seats very narrow and tight."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "The movies, the seats, the food,"
Ulemper: "The attitud of te attendant,"
Fordele: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Ulemper: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Fordele: "I can’t travels"
Fordele: "The best flight i have ever been on"
Fordele: "Great service, love being able to order food and drinks from the in seat computer."
Ulemper: "Nothing really."
Ulemper: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Fordele: "The seats were comfortable and there were a lot of toilets for use."
Ulemper: "There wasn't a huge selection of movies/episodes of shows to watch."
Fordele: "Absolutely nothing"
Ulemper: "Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety."
Fordele: "Great movie selection!"
Ulemper: "After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc..."
Ulemper: "Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone"
Fordele: "Everything turned out well but..."
Ulemper: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Fordele: "The legroom was good."
Ulemper: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Fordele: "The fact that the plane was newer"
Ulemper: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"
Fordele: "Efficient boarding"
Ulemper: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."
Ulemper: "Forgot my special food No big deal"
Fordele: "I liked the look of the new 787 plane."
Ulemper: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Ulemper: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."
Fordele: "Seats were comfortable."
Ulemper: "Crew were irritable and unfriendly. Plane was an hour late and our luggage was very slow coming off the plane, causing a missed flight connection."
Fordele: "Not much beyond getting to my destination. Likely the last time I’ll book with you and certainly the last time I’ll fly with Norwegian."
Ulemper: "Flight was 5 hours delayed. Crew was unapologetic about it. Due to the delay I missed my connection. Customer service rep said there’s nothing they can do. Your team was also incredibly unhelpful.The aircraft was the most uncomfortable I’d ridden in ages. The on board staff was unfriendly."
Ulemper: "Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home."
Ulemper: "Seat space, boarding process, cost of food"
Ulemper: "Free snacks"
Fordele: "Comfortable rest, good food"
Ulemper: "Security and check in process need much improvement. No loungers even in premium."
Ulemper: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Fordele: "Excellent flight. Smooth."
Ulemper: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."
Fordele: "The crew was OK, one lady was excellent. Seats were tight."
Ulemper: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Ulemper: "Pretty good cheap filthy on the 787 Dreamliner!"
Ulemper: "We were trying to connect from Denver through Newark to Barcelona. Our flight from Denver was delayed. We still could have made the Norwegian flight if they had allowed us to ticket the segment from Newark to Barcelona in Denver. We tried, knowing the connection was going to be tight, to no avail."
Ulemper: "Seriously you have to buy water and food on a 10 hour flight"
Fordele: "Great flight crew"
Ulemper: "The unpalatable airline food"
Ulemper: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Fordele: "The movies helped distract me from how cold, parched and starving I was."
Ulemper: "LAX to Barcelona with no complimentary water or snacks?? So bad for your health. This level of horrible bare bones service goes beyond inconvenient and is simply bad for your health."
Fordele: "Well organized; staff are very competent; flight was uneventful."
Ulemper: "Snacks and drinks all cost extra, even water."
Fordele: "Nothing, seriously nothing."
Ulemper: "I purchased business class ticket. Norwegian downgraded me to economy and lied and deceived. Norwegian procedures and policies are abusive and their staff are unprofessional. The worst airline experience after flying 2 million miles in 40 years on numerous airlines. Never Norwegian again."
Fordele: "The crew was very nice. And the flight was good."
Ulemper: "Our flight was delayed by six hours. We did not leave until 5 AM from new work. It would’ve been nice if they had given us water, crackers or something in that time since all the shops were closed"
Fordele: "Food was ok and staff was friendly."
Ulemper: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."
Fordele: "Nice clean, new plane"
Ulemper: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Ulemper: "Prison food, torturous seats, no complementary anything"
Ulemper: "Prison food, torturous seats, no complementary anything"
Ulemper: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Ulemper: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Fordele: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Ulemper: "Morning meal of sandwich and stale cinnamon roll was inedible."
Ulemper: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Ulemper: "I have traveled with different airlines such as Delta, France and America airline to near and far places and they have all given something to eat but this one NOTHING, not even water, you had to pay for it. This airline was the worst, first they wanted to charge me for my suitcase that I was bringing in which 50 pounds were free. Another reason was because I asked an airy one if it was possible for me to change to another seat since there were manyyyy empties seats in whixh she said/meant no; but the worst thing is that i still have one more flight with this airline. Im sorry if i am been selfish but this is how i feel."
Fordele: "Nothing memorable about the flight (which is a good thing!)"
Ulemper: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Fordele: "We are still stuck on LAX, first our flight was canceled than rebooked for next day than we got delayed 5 hours. The worst experience ever!!!! We lost so many connecting flights that we are thinking about canceling our vacation."
Fordele: "They charge $65 for checked baggage upon checkin with no advanced warning. Not cool."
Fordele: "The whole crew was friendly and accommodating. One crew member in particular named Javi."
Ulemper: "No food or beverages served. Uncomfortable and squished seating."
Fordele: "Entertainment options were the only good thing about this flight."
Ulemper: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Fordele: "I felt this Airlines was very accommodating, efficient and easy to travel with. The flight crew that we had both coming and goin were very good. AND of course, it felt like getting to Europe was finally manageable in the time needed to get there. Now west coast travelers can almost go as easily as our east coast counterparts!! Please Norwegian... bring us more!"
Ulemper: "Being a true foodie, and having opted to fly Premium Class, perhaps it would have been better to get our food NOT served as a boxed meal."
I was not boarded because i was positive on my pcr test
Everything was great, thank you.
Fordele: "i like the service"
Ulemper: "water free"
Fordele: "Crew were very professional"
Ulemper: "The seats"
Fordele: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Ulemper: "- on board WiFi -"
Ulemper: "Uncomfortable seats"
Ulemper: "Gate announcement was only a few minutes before cut off!!"
Fordele: "Absolutely nothing"
Fordele: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Ulemper: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Fordele: "The cheap fares"
Ulemper: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Fordele: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Ulemper: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Ulemper: "Delay on departure and no bus at arrival"
Fordele: "Ok flight"
Ulemper: "Comply with departure times"
Ulemper: "Space between the seats."
Fordele: "Price of ticket"
Ulemper: "Seats are terrible."
Fordele: "Good airport . Punctual flight ."
Ulemper: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Ulemper: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Fordele: "Staff cheerness"
Ulemper: "2 hrs late and we missed all our following connections as a result."
Fordele: "The crew was very nice. The flight was ok"
Ulemper: "Not much of a food choice.."
Fordele: "Good legroom and comfortable seats"
Fordele: "The flight was overbooked so they took my wife of the flight"
Fordele: "There wasn't any delays, perfect landing"
Ulemper: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Fordele: "Cheap flights, priority boarding."
Ulemper: "No meal included, no entertainment provided"
Ulemper: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Fordele: "Maybe the food selection and the price of it."
Ulemper: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Ulemper: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Ulemper: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Ulemper: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Ulemper: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Fordele: "Arrived only slightly delayed"
Ulemper: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Ulemper: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Fordele: "Well organised."
Ulemper: "Charging for light refreshments."
Fordele: "cheap, on time"
Ulemper: "no reclining chairs, no free water"
Fordele: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Ulemper: "The flight departed around half an hour late."
Ulemper: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Fordele: "It was quite good at boarding, quick and efficient (from/to)."
Ulemper: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Fordele: "Staff aboard the aircraft were very nice and so was the passengers."
Ulemper: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Fordele: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Ulemper: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Ulemper: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Ulemper: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Ulemper: "Basic flight. Rude crew and late flight"
Ulemper: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"