Billig billeje i Oakland

Rude , Ignorance

Fordele: I loved loosing $80 and being hung up on ! Just what I should've expected yeah ? You should expect the "Alamo" service and treatment if you call them.

Ulemper: They were so rude I canceled my reservation And , I was unable to get my $80 worth of insurance back so that was a big waste so rudeness and cost me $80 ..... y'all run right over there.

4 wheel drive scam

Ulemper: I paid extra for an SUV just so I could have 4 wheel drive. We didn't need a car that big, just needed the 4WD for the mountains. We went to pick up the car and were told that all of their SUV's were 2 wheel drive unless you paid extra- like $190 extra. That is more than the cost of my rental to begin with! I didn't even realize you could purchase SUV's without 4WD. Such a scam.

Dirty car and tagged with profanity

Fordele: N/A

Ulemper: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.

Mis sold insurance

Fordele: Slick systems and car

Ulemper: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.

Unhappy Customer

Ulemper: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.

Fordele: Easy to use

Ulemper: Price

Smell of the car

Ulemper: Car was smooth and worked well but for a 30000 mileage nice SUV Not sure why smelt so bad. And you can not know these things until you are in it and have signed the contract.

A Pathetic Travel & Customer Service Experience.

Fordele: Nothing.

Ulemper: Even when you pre-pay in advance, getting a car from Budget at OAK, let alone the type that you ordered, seems impossible. We were made to wait over 90 miutes for a car we had reserved in advance and were then finally escorted to a tiny compact car (while my husband was in a walking boot with a knee scooter after surgery and I am pregnant hauling three bags, mind you) when we'd reserved and paid for a full size. We were ignored by every employee in the vicinity until my husband lost his temper and demanded a different car. They finally gave us something slightly larger but it was filthy and reeked of cigarette and weed smoke. We took the car anyway out of desperation - as it was, we missed three reservations due to the delay. The worst was the attitude - even after we called customer service to share our experience, we received no apology or offer for any kind of compensation. A really pathetic experience that honestly ruined the beginning of a short trip.

Pickup and Drop off each had their issues

Fordele: Car was problem free and rode nice

Ulemper: The line in Oakland to pickup was bordering on unbearable as I almost jumped off the line to go to another vendor. On the return, I brought it in the night before my scheduled date to save time going to the airport. Later I look at my bill and they hit me with a $70 fee for doing so. I called and they did reverse it but still felt kind of scammy.

Ulemper: Price charge was different than my reservation

Fordele: They made a mistake and gave us the wrong car at the first rental car pickup, but then they were nice enough to make it up free of charge at the second pickup location.

Ulemper: The first pickup location (the original), did not have any compact cars, only trucks and SUV's, which we did not want at all. So we had to take part of a day from our vacation replacing the car, which took a few hours and some very unhelpful people at the national budget phone line (when I called, I couldn't talk to any local representatives, only national and they did not seem to understand my request). The car we finally got was also not great at accelerating, which made entering the freeway a little hard every time we tried.

45 min wait to pick up car

Fordele: My one-way rental was cheaper at Budget than anywhere else and I had no issues with the car itself.

Ulemper: The Budget desk at Oakland airport was understaffed and behind schedule. Standing in line for 45+ minutes while the agent tries to upsell everyone one at a time is not worth the money I saved.

Fordele: The mazda suv's radio and audio system was confusing and almost unusable. we had a really long wait to get the car. tho drop off was not a problem at all.

Once again...Hertz group disappoints

Ulemper: Never again.

Ulemper: Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.

Ulemper: We did not rent it. And won't in the future

Hidden Fees and Conditions

Fordele: The customer service representative. Very kind and helped me explore others means to get home.

Ulemper: The require $300 they needed to have me put down to get the car. Struggling student salary....

Beware of surcharges

Ulemper: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.

My reservation wasn't accepted, and I was charged

Ulemper: didn't uphold reservation; charged extra $40

They didn't have a car eventhough we had booked for it

Ulemper: They just said they were out of cars and claimed they tried reaching us but unfortunately I never got a call.

Ulemper: We booked it through you, but they had NO cars available for days. They were shocked you allowed the rental.

Unprofessional pick-up

Ulemper: The driver who picked me up was rude and unprofessional. He told me to get off my phone while I was working on my phone so he could make small chat in which he mentioned what he did with his tips and also complained to me about his manager texting him and not looking at the log in the office. Highly inappropriate for a customer to know the inter-workings of a business. And I felt he was pushing for a tip to the point of being rude, so I did not tip as I was offended by him interrupting my work. It was 9:45 am and I was there on business. It was business hours. An industry catering to working professionals should know this. I was so offended. I let the man at the counter know and he gave me a weak apology. The managers were close by and overheard and did not come over to offer an apology either. Worst Enterprise experience I have ever had.

No power locks?

Fordele: What kind of car company rents a car in the 21st century without power locks and power windows. Besides that there were no floor mats, with a hole in the carpet, and the gas cap fell off. I have the same model car they rented me, but 9 years older, with 120,000 miles more and my car drove better. It worked, but poor mgmt

Not a great experience

Ulemper: The car they tried to give us at first smelled like smoke and marijuana. The didn't clean the car before they gave it to us so it was pretty dirty. They have is the car with only 1/4 tank of gas...I could go on...

Ulemper: When we got to the rental booth we were told that we were a half hour late for picking up the car and there was no car available for us. There was, however, a car at the Avis booth next to Fox that would cost us only $60 more than the one we had reserved through Kayak at Fox. Since we did not see anywhere on the rental form any deadline and since we would not have put down the time that was stated on the form if we had seen a deadline, we felt that this was a "bait and switch" type of deal.

office closed down during the day, no help, had to pay 5 times more

Fordele: nothing

Ulemper: no car no solution stuck in the middle of nowhere horrible customer service

Be careful!

Fordele: I liked the price of the rental. Fox dropped their prices a few days before we were traveling, so I thought I would save some $$. This caused problems as well.

Ulemper: They dropped the prices so low that people didn't return their rentals. So there were no cars available. Took us over an hour to get a car we hadn't reserved, and were told we could wait another 30 minutes or more for the car we had reserved. Very poorly run rental car company. Needs work.

They suck

Fordele: Nothing

Ulemper: Tried to call them for a week and could not get a human being. Once i got to the counter the customer service and there general criteria for getting a car is so not the industry norm i went to budget instead

NO VAN AVAILABLE!!!

Ulemper: We were there at 6AM at our reserved date/time and there was one person working. We asked for the supervisor to see if there is anything they can do. The person behind the counter said "We have a mustang but you'll have to wait until 8AM to talk to a supervisor." WOW!!! Thanks for NOT HELPING! We booked this car for a trip to LA with the family and our plans pretty much got ruined here. Thank you for NOT giving us a car we booked. A mustang does not fit the same amount of people as a van. This is horrible. I don't think I can book on here anymore. Truly upset and disappointed how this was handled.

They didn't have a car for me

Fordele: Title title

Ulemper: Title

Hertz Customer Service at the counter were rude

Ulemper: It took me 1 hour to pick up the rented car due to Customer Service incompetence. Plus, the woman at the counter was extremely rude to me.

Ulemper: I had issues with my flight and had to re-schedule the date and location of pick up and Hertz was not helpful in facilitating this. There were cheap cars available but they would not help me book them

Fordele: Ease of drop off.

Ulemper: Car had multiple dings and scratches which were not reviewed with attendant at pick up.

No CARS. Waited 2hr.

Fordele: The car was clean. people where nice and returning it went ok.

Ulemper: No cars to fulfill reservations, had to wait for cars to be returned, processed and cleaned. So no time estimate of how long the wait would be. And to make matters worse cars returning go to THREE rental companies. So we were in line twice in effect. They had to email me my receipt when i returned it because they couldn't complete my transaction, they hadn't entered it right to begin with.

Needlessly poor customer service

Fordele: The car itself was in good condition, clean, a decent rental.

Ulemper: 1) There were no cars for my rental in the lot when I arrived. 2) After 20 minutes, I had to find someone to tell them that I (and other people waiting) needed a car. 3) No one in the parking lot came to check in with me (or three other people waiting) that they would have a car for us. 4) When someone else asked for a manager, that person deflected saying they couldn't go get one. 5) The person checking me out at the gate practically gave an eye roll when I asked them to please record the dent that was on the front of the car. They also seemed frustrated that one of the rental associates had given me a larger car in lieu of the fact that they didn't have anything available in the size I had requested. In short, I think there was really bad communication between the people on the lot driving cars and the people in the main office. All it would have taken to make customers happy was a quick heads up from people at the sales desk that there were no cars available and the customers would have to wait. Communication again was poor when a line of us formed to get a car and no one told us why there were no cars nor how long we would be waiting. One of the other customers got aggravated and her interaction with another sales rep was also bad/unfortunate in that they didn't try to help her out. Maybe that Hertz office was just having a rough day, but they have some work to do to create a better customer experience.

Ulemper: The OAK rental is a long bus ride from the airport terminal.

Ulemper: I arrived and no one was there to give me the car rental ... they left on the door a note be right back. I waited 30mins and finally gave up and rented else where .