Lej en bil i Oakland

Ulemper: I had a horrible experience

Ulemper: I did not know that it was a large deposit and the rental amount

Ulemper: The staff tried to give me a dirty car with 50,000 miles on it. They said that’s average and they rent cars with as many as 80,000 miles. They said no other car on the lot had fewer miles. I found a lower mileage, same class car on the lot. They changed cars but didn’t want to. Seems they lied.

Fordele: It took an hour and 20 min to pick up our car. WHAT???!? In this day and age? When I asked staff about this, they said it is like this every day, all the time. NO GRACIAS.

Ulemper: WAY too much time spent at pick up.

Fordele: The fact that the Fox Rental agent said she would put in the system that "no cars were available" to give me the chance of getting a refund.

Ulemper: There were no cars in their inventory. Even pre-paid customers were told, there were no guarantees that a car would be made available and that it's rare for third-party vendors to furnish refunds. It's a very predatory system to overbook car rentals, then say you can't have your money back.

Fordele: The customer service at Fox was terrible. The air conditioner in our rental car was not working properly. I tried calling all three customer service numbers that were given to me when we picked up the car without any success. I would wait on hold for awhile and then be hung up on.

Ulemper: When I dropped on the car I spoke to the customer service rep regarding the air conditioning that did not work properly. I was told they could not help me at that location and I would need to contact customer support. When I called the number they gave me I was told that they could not help me.