Ulemper: They gave away my car because I was 4 hours late to the pick up. I was commuting from another city with family, the reservation was fully prepaid, and I wasn't told I had to pick up the car within their 2 hour pick up window nor was that listed in my confirmation email. They eventually put me in a lower class car but overall not the best experience.

Hertz resold our PAID reservation!

Ulemper: We encountered difficult to avoid circumstances, and were 2+ hours delayed in picking up our 9am PAID reserved car from the airport in Savoy/Champaign, IL. When we arrived, we were told that all their cars were rented, including the car we'd already paid for. The Hertz employee was incredibly unpleasant, and went so far as to ask, "If you made an appointment with a doctor, would you show up 3 hours late?" (We weren't 3 hours late.) Such a ridiculous comparison. If I were late for a pre-paid hotel reservation, I would NOT expect that the room would be resold. The woman working the CMI Hertz counter on the morning of Friday, June 23 LOST ANY FUTURE BUSINESS I MAY'VE EVER DONE WITH HERTZ.

Good and bad

Fordele: Overall feel of the Elantra was good. Comfortable seats. Liked the "blind spot" portion on the side-view mirror. The instrument panel was easy to read.

Ulemper: Outside of the car was dirty when I picked it up. Inside smelled like smoke. Not much get-up-and-go when trying to pass semi trucks. And, when I tried to fill the gas tank upon return, the tank wouldn't take gas. It was like the tank thought it was full and the pump would shut off. I gave up trying. The gal at the Hertz counter was very nice and did not charge me to have Hertz fill the tank. Also, I picked up and dropped off at an airport (Willard CMI) and had to pay for parking in the airport lot. It would be nice if Hertz (and others) would have spaces for those who opt to leave a car.