Billeje i Nantucket Memorial Lufthavn

Ulemper: I searched for a car rental pickup in Hyannis, MA. The search setting apparently also included rentals in Nantucket. So when I arrived to pick up the car, the car was not available in Hyannis. When I inquired, I learned my car rental pickup had been booked for Nantucket, a location I could not even get to without taking a ferry. Furthermore, my drop-off location was in NJ. So the notion that I was allowed to pickup a car on an island to be dropped off in NJ is absurd. This type of booking should not be allowed to even take place. Who would ever rent a car in Nantucket, pay to put a rental car on a ferry, then drop it off on the mainland. You need to put in booking restrictions against this type of reservation, so this does not occur in the future.

Ulemper: When I got there, the man said they had no cars and he couldn’t honor my reservation.

Bad experience

Fordele: Cars are at airport

Ulemper: The first car was used by a smoker and then over sprayed with a cover smell so it was awful. We drove it just off the site and found the smell too objectionable to continue. I called the 800 number and Hertz arranged for me to trade in the car for another. We were told to be see the gas tank was full, so although we'd barely driven it, we did get gas and found we already needed gas! That indicated to us it probably wasn't really full at pickup. I complained when I turned in the replacement car and although they argued with me, they did give me credit for the cost of the gasoline. The price of the car was almost $100 a day, the same car had a rental agreement left by the previous renter and they paid much less. This experience was unlike our previous rentals at Hertz on Nantucket which have not been unpleasant.

Mala experiencia

Fordele: Los coches están en el aeropuerto

Ulemper: El primer coche fue utilizado por un fumador y luego rociado con un olor a cubierta, así que fue terrible. Lo sacamos del sitio y encontramos que el olor era demasiado objetable para continuar. Llamé al número 800 y Hertz me arregló para que cambiara el coche por otro. Nos dijeron que estábamos viendo que el depósito de gas estaba lleno, así que, aunque apenas lo habíamos conducido, ¡obtuvimos gas y descubrimos que ya necesitamos gas! Eso nos indicó que probablemente no estaba realmente lleno en la recogida. Me quejé cuando me volteé en el coche de reemplazo y aunque me sostuvieron, me dieron crédito por el costo de la gasolina. El precio del coche era de casi 100 dólares al día, el mismo coche tenía un contrato de alquiler dejado por el inquilino anterior y pagaban mucho menos. Esta experiencia fue diferente de nuestros alquileres anteriores en Hertz en Nantucket, que no han sido desagradables.