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2,0
Fordele: I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.
Ulemper: Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.
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3,6
Fordele: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Ulemper: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
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3,2
Fordele: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Ulemper: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
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10,0
Fordele: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Ulemper: Nothing
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9,6
Nice experience
Fordele: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Ulemper: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
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10,0
Good and easy rental.
Fordele: Customer service rep was friendly. Car was clean and ready to go.
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2,0
Fordele: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
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2,0
Cockroaches in the car
Ulemper: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
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8,8
Fordele: See above
Ulemper: See above
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8,0
Fordele: They did get me a car.
Ulemper: Car wasn't available at scheduled pickup time. Second time this has happened through kayak. Putting car in shop. Took an extra day to get fixed due to delay.
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10,0
Fordele: Did not get full size car, Enterprise offered a Jeep SUV, had plenty of cargo space. Very good gas mileage was a good rental for the price.
Ulemper: Jeep had a four cylinder, needed a little bit more engine.
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4,0
Poor service
Fordele: The service in DFW was fine.
Ulemper: The Abilene service was terrible. The service rep had a poor attitude. The car smelled like smoke and wasn't clean.
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10,0
Fordele: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Ulemper: Nothing
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9,6
Nice experience
Fordele: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Ulemper: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
anmeldelse fra
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10,0
Good and easy rental.
Fordele: Customer service rep was friendly. Car was clean and ready to go.
anmeldelse fra
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8,8
Fordele: See above
Ulemper: See above
anmeldelse fra
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10,0
Fordele: Did not get full size car, Enterprise offered a Jeep SUV, had plenty of cargo space. Very good gas mileage was a good rental for the price.
Ulemper: Jeep had a four cylinder, needed a little bit more engine.
anmeldelse fra
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2,0
Fordele: I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.
Ulemper: Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.
anmeldelse fra
-
3,6
Fordele: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Ulemper: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
anmeldelse fra
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3,2
Fordele: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Ulemper: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
anmeldelse fra
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2,0
Fordele: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
anmeldelse fra
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2,0
Cockroaches in the car
Ulemper: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
anmeldelse fra
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4,0
Poor service
Fordele: The service in DFW was fine.
Ulemper: The Abilene service was terrible. The service rep had a poor attitude. The car smelled like smoke and wasn't clean.
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