Billig billeje i Jacksonville

Fordele: Nothing

Ulemper: Rental company was not at the airport as expected and could not find a shuttle to get me to their location. Forced to pay a great deal more at an in-airport rental company for a "walk up" rate.

My 1st and Last Experience with ACE in Jacksonville, FL

Fordele: I'm reaching, but in fairness, the positives were: check in was quick and professional. The first question we were asked before getting out of the car was if we filled the tank (which we hadn't, so we appreciated the reminder at the beginning of the process). We returned the car 2 hours late, and the OT fee was waived. Transport to the airport was quickly arranged, and a comfortable ride.

Ulemper: The check in process was disorganized and forced me to look up information not usually required buy bigger name rental car companies (e.g. return flight info. If you don't have it, they ask you for ridiculous items more people don't travel with like pay check stubs). Prices are low because they restrict the heck out of their packages, then nickel and dime you to upgrade. Once we finally got through all their requirements, our car arrived and it was filthy. All the seats were stained, and when we pointed it out, the answer we were given was, "the interior is lighter, so that happens." So do regular cleanings, but that probably would have cost extra, too. ACE Car Rental is behind on the times, and their customer service is frustrating. In the end, our rental was as much as any other company, so savings to our wallet and sanity was not saved. Lesson learned and I will not do business with ACE ever again.

Never rent from ACE!!!

Fordele: Nothing.

Ulemper: Cancelled my reservation due to going to pick up car and being told at the desk that 'unlimited miles' was up to 800. After the 800, it's 25 cents per mile. When explaining to the CSR that 'unlimited' doesn't contain a period at the end of the number, he got an attitude. Then became sarcastic with my wife saying we should've read the fine print. We shouldn't have to read the 'fine print' on something that says unlimited. Unlimited is infinite. He then proceeded to tell us it was the advertisers fault for putting unlimited in the ad and he wouldn't honor the unlimited ad. Personally, I think it's a scam and will be reporting it to the BBB to prevent others from getting ripped off.

Ulemper: Misleading communication regarding unlimited mileage and where the car can be driven. Poor customer service. Would not help me get another rental at neighboring customers. Just left me stranded with no car rental.

No happy

Ulemper: When booked said unlimited miles but I went to pick up car said it would be an extra $15.00 per day for unlimited miles refused and ask to be credited back to my credit card

You get what you pay for

Fordele: The price was incredibly affordable.

Ulemper: The car was not as clean as I expected. The windows and had rain drop stains all over, and there was dust inside. There was no, and I mean no, window washer fluid. Then, after checking out, I was not reimbursed the entire $200 hold on my debit card. When I called to ask about this, the manager told me or was because there was a glitch in the system (seemed very suspect) that charged me way too much for a daily rate. He did refund me, but I will never use this company again.

Ulemper: seats were dirty and smelled like cigarette smoke

Horrible overall experience

Ulemper: Car was rented for 11pm. Arrived at 11:15pm. Was told by a shuttle driver that office is already closed. Tried calling a dozen times, nobody picked up. Ended up renting from another company at the airport for 6 times the price. All of this could have been easily avoided with a clear label that advantage is closed at nights.

Fordele: Why confirm a confirmation for 10pm if the office closes at 8pm?

Ulemper: Why confirm a confirmation for 10pm if the office closes at 8pm? Couldn't get my car, looking for a refund. This was a total scam!!

Advantage was closed when I arrived at the airport

Fordele: Nothing

Ulemper: They were closed at 11pm.

Low inventory, but OK service

Fordele: All in all, the sales associate was attentive, but this was only after I called Hertz when they told me I was getting a minivan. The price was low, and the ease of return was high. The car I got was nice and well maintained.

Ulemper: I had a reservation for a mid-size car, and they wanted to give me a minivan, because some renters hadn't returned their cars. They should manage their inventory better, so that all their cars aren't rented out when customers arrive.

Ulemper: No one felt the need to share with me that I couldn't rent with my Visa debit. I get to the airport to pick up my rental just to be told you have to use a major credit card. I was told I am sorry and there is nothing I could do the day of my trip. I reserved the vehicle in February and was disappointed and embarrassed in July. Never again.

Not what I ordered

Fordele: Pickup and drop off procedures were very efficient and the Jax aiport on site drop off was very convenient.

Ulemper: The ordering process is not as efficient and not communicated well at all. I got the special premier car and the total was $115.00 for four days. When I arrived at the Alamo desk, the "premier" car was a pick up truck. I have no issue with trucks, but it is not efficient nor convenient for a vacation vehicle and to get a different vehicle raised the price to $240. I could have gotten the same car cheaper had I not been drawn in by a price that probably doesn't even exist.

Specialty car? More like Specialty bus!

Fordele: Front desk was friendly enough to offer me a changed vehicle

Ulemper: I rented a specialty vehicle hoping for a convertible or something sporty- and was given a 15 seat bus! Alamo insisted on me paying extra to get a realistic car which was very frustrating.

Shady

Fordele: The dropoff people were great. Really nice, very helpful, etc.

Ulemper: I prepaid for for the rental, which was $85. The lady at the desk handed me the keys and said it would be $234. I told jer that's not right and she said let me check and then said it would be $135. She said the extra was for insurance. I told her I have insurance, so she finally took the extra money off. Beware of them trying to trick you like this. Also the car was nasty. Dog hair and crumbs everywhere.

changed terms - at desk did not notify me - tried to charge me extra

Ulemper: avis tried to charge me an extra 750 dollars when it switched the terms on which i ordered the vehicle. originally it was for unlimited mileage a one day rental - however it switched and allowed me only 300 miles. meanwhile it was for a one way trip from jacksonville to IAD. unbelievalbe. i managed to switch it back at the counter in dulles but only after significanlty complaining and speaking with a manager.

Slow counter service

Fordele: Got a car.

Ulemper: The Budget counter served 5 people to the Avis counter's 2. Agent was a bit unhelpful and mildly rude.

Mediocre experience...

Fordele: I liked the car, was a littler small however was great on gas going from fl to sc.

Ulemper: Car smelled like smoke, stains on back seat....employees at airport seemed disinterested. There was a lack of explanation for rental agreement before purchase. I purchased the rental through priceline and everything online went perfectly. Got to the airport and was told I had to put a $200 holding fee on my debit card and pass a credit check. None of these wold have been a problem with proper explanation beforehand, coold have went to another option. Normally I wouldn't have an issue but this time I was forced to have my brother be the primary driver on the rental agreement and pay with his credit card. I just feel like this is an issue I shouldn't have had to go through and avis and priceline need have better communication on the guidelines and perameters.

I need of a better company

Ulemper: I was never notified that the drop off location was closed. I had to return the car a day late and at a different location.

Fordele: Nice SUV .

Ulemper: $40 fee for being one hour late is crazy! I will never rent form them again!

Not enough options

Fordele: The price was fair. The staff was fine. The car was clean.

Ulemper: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations). That's the last thing you feel like doing after a long flight. I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.

Unprofessional owner - 10246 Atlantic Blvd, JACKSONVILLE, FL

Fordele: The make and model of the car is what I had requested.

Ulemper: 1. The owner is rude and obnoxious. 2. Did not have the car ready per contract. 3. The car was dirty -- a safety risk because the mirrors were dirty. I had to have it washed so that I could drive. 4. He said and I quote him, "You sneaked an expensive car. I don't let people rent this car for local driving". I think Budget should carefully monitor and reexamine the process and procedures employed by this owner at 10246 Atlantic Blvd, JACKSONVILLE, FL 32211.

Fordele: Newer car

Ulemper: Piece of packaging over the left brake that was noisey and NONE of the Ford hub cap labels were in place. They were in the glove compartment.

More attention to safety!!

Fordele: Car was clean, nice drive, great gas mileage, good trunk space.

Ulemper: The car was given to us with no windshield wiper fluid. That could potentially be very dangerous. The tire pressure was also low. After driving 100 miles the dash indicator ligh came on saying that tire pressure was at 21psi and needed to be attended to right away.

Insurance scam

Fordele: Ok, you tricked me once with your "cute" approach to CDWI. I will make it mission to tell everyone. Dollar did a good job and I should have rented direct as I normally do. Admiral CW Bill Rouse

Ulemper: Insurance scam

Fordele: The first two cars offered to us had bald tires on them. The third car offered, which we took, had the emissions light come on after a few hours, and the car was unable to accept any refueling. When trying to refuel the car it would spash the fuel back out. Totally unacceptable rental. The Dollar agent on the phone when we called was very helpful and waived our refueling charge when we returned the car.

Ulemper: Poor quality cars and tires. Unable to refuel our car because of an emission problem with the car.

Ulemper: The car was uncomfortable to drive and no remote given. Excessive fees for different drop off

No car available doesn't get much poorer than that

Ulemper: customer service didn't even care that our reservation was not available. Said, we'll get one for you, just not sure when. And when I asked if there were upgraded vehicles availalbe he said we don't do that.

Fordele: Nothing

Ulemper: They didn't have a car for me

Ulemper: my flight ended up being early, so i arrived an hour before i was supposed to pick up the car. i was told that i either had to wait an hour or pay more and upgrade to a car that was ready. i ended up paying $30 more than the deal quoted.

Didn't get to rent the car

Ulemper: I was not able to rent the car because They would not accept my Debit card as payment. I am requesting a full refund for the online reservation. It was not stated online that I would need a major credit card.

office closed when i got there....

Fordele: nothing

Ulemper: spent 30 minutes trying to let them know i was going to be late because of our flight. could not get thru the phone system even tho i was told i was being sent to an attendant several time. after 35 min i hung up and grabbed an Uber. by the time we go there we had missed them. i then called again and finally got thru to a human who could do nothing for me except to ask me to call back in 2 days for the car i needed. I'll never rent from Enterprise again.

My car didn't have cruise control

Ulemper: The enterprise representative knew I was picking the car up in one location and driving to another drop off location for a 5 hour trip. The car I rented didn't have cruise control and this was a major inconvenience.

Poor salesman

Fordele: Nothing

Ulemper: Wouldn't accept my price I had reserved on line. I had to speak with manager. Poor service. Had to take the smallest car as they did not have my request. For Ultimate available even though reserved plenty time in advance. My opinion is he was shady and the place was unreliable. Would not go there again

They are scam artists

Fordele: There was nothing to like

Ulemper: They charge you an extra $350.00 to rent the car and also limit you to only a 150 per day. Even though it was reserved at one price and unlimited miles. They change your reservation and now you are stuck unless you decide to leave. They also take the spare tire out their cars so you would take their insurance. Avoid at all cost. Pay the extra money so you can get better service.

Fordele: Price was right. Located with Wally Park enabled EZ to leverage Wally Parks great shuttle service.

Ulemper: Long wait to get a rep, car smelled like smoke plus had 2 low tire pressure lights come on while driving.

Dumb rules

Ulemper: If you are a local renter,go someplace else and rent. These people say unlimited miles, unless you live in the state,then you are only allowed 150 free miles per day. They also want a $350.00 deposit. I guess they want to insure that they already have your money if you go over 150 miles per day. The rate per mile they charge after 150 miles is $0.55 . That could add up to some serious dollar amounts really quickly.

Aggravated

Fordele: E-Z does not accept credit debit card and had to switch to a different car rental at the last minute which made renting a car more expensive.

Don't believe the advertised reservation

Ulemper: The online reservation clearly stated unlimited miles. But when I'm standing at the reservation desk after I'm already at the point of no return I'm informed I am limited to a total of 300 miles, with each mile afterwards at $0.55 per mile. The whole purpose of the rental was for a trip that far exceeded the allowable mileage bringing my total out of pocket expense nearly four times the advertised rental rate. Even after I showed the manager my reservation and what was advertised he informed me it was a private company and that's their policy and if I didn't like It go somewhere else. Unfortunately I was stuck with no ride and no time to spare. I will not be using this service ever again.

What the Fog?

Fordele: The car seat came absolutely soaking wet. We had the hardest time with the car continually fogging up. It was fine when parked but as soon as we turned it on, nothing but fog. It was actually dangerous. Also, seats 5 but if you are the unfortunate one to sit in the back middle seat you will be uncomfortable. It is so high your head touches the roof and you feel squished even though there is room. Finally, we were told that the rental office opened at 5am. They don't. The 800 number only gave us grief and attitude.