Jacksonville Hoteller

More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.

The location of the hotel was great since we came in town to see the Christmas tree lighting and boat parade. The room was set up nicely,enjoyed the large bathroom and flat screen tv We booked a handicap accessible room and were put in a regular deluxe room. The air conditioner froze at 1:00am and the maintenance man had to bring a fan to the room. The sheets on one of the beds had a huge dried blood stain. Requested a chair for the shower and it took 6 hours to get it. The cost of the items in the mini fridge are a joke $4.50 for a can of soda.

--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room

The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.

Location was great and passes to gym were great also Bed and shower were dirty ... Not up to pair and definitely not how it displayed online. Would not suggest hotel to anyone nor come back

I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.

Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.

We did not like that online photos showed renovated rooms while they put us in a non-renovated room.

It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.

Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.

Great location Hotel is very run down

Will NEVER stay there again.

Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.

I'm easy to please an there was nothing wrong with the customer service or cleanliness of the hotel itself. It's to much construction going on around the hotel. To getting into the hotel is a accident waiting to happen. Even thought this is not the hotel fault, I feel like it's was still a turn off for this location

Flexible with late arrival check in. The bathroom was disgusting. The room smelled of mold and mildew, as well as overly stuffy. The mattress was hard making sleeping extremely difficult.

Bed was comfortable. Not terribly expensive. Convenient location for my business in Jacksonville I was testing in the morning and asked the desk clerk if I could get a banana from the breakfast area and he wouldn't give me one because it was roughly about 45 mins before breakfast opened. I wasn't happy about that. The hair dryer was one million years old. AC was weak. Shower curtain rod was broken so the curtain wouldn't stay closed. They wouldn't allow my father to do a late check-out either. Mostly small things that added up to an unpleasant experience.

Good value if you need somewhere inexpensive to stay. Staff was friendly. Facility is dated and it shows. Would recommend a holiday Inn (for the same price).

It was central to where I wanted to be, even if hard to get in and out of due to a one way street. Bed and pillows were comfy. It was quiet. Fitness center was a joke. Nothing worked and lights kept timing out after about 3 minutes while I was on very noisy treadmill. No cord for phone on nightstand. Business desk way to high to use as a desk. Keyboard in business center sticky and printer there barely printed boarding pass due to low toner. Mold around outside of tub. Inside of bathroom door was literally shredded and peeling. Yogurt was frozen, powdered eggs cold, sausage gravy cold, biscuits rocks, no breakfast meats. Coffee in breakfast area was horrid, and I can drink most coffees. Staff lacking. Not one housekeeper returned a salutation or greeting. When I was in lobby and asked someone where fitness center was, they sent me to other end of hotel for breakfast area. .

Lobby and breakfast Rooms not cleaned and too small

Bed was uncomfortable

Location The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.

The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport. There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much. The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants. There were no lamps in the room, only harsh, bright overhead lighting.

Location Price

Close to airport and I-95 Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.

Location Food, pool area was not cleaned daily, room cleanliness was sub-par. Not what was expected from a Ramada

My daughter couple bugs bite.

I didn't like anything! The extremely small rooms!

Waffle house in walking distance. I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.

Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good. The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.

Room was very clean. Close to airport, we just needed to catch an early flight out the next morning, so it worked for us. Rate was okay for what it was, it definitely should not be more. Room was very very tiny. Towels were threadbare, they need to be thrown out and replaced.

Almost nothing. There is a Waffle House in walking distance. No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.