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Not impressed with the Hertz "service"

Fordele: The fact that the car had a manual in the glove compartment since no one at the pickup hotel offered any info on the car.

Ulemper: The fact that we had to get a taxi from the airport at our own expense to the pickup hotel for the car; the Hertz shuttle wouldn't take us. Same going back to the airport, had to get a taxi at our expense. Then we called to ask for the address of the hotel where we picked it up to be sure we returned it to the right place and were given the address of the airport yet the person on the phone had our name as having rented from that hotel??.

Not what I expected

Fordele: The shuttle service to and from the airport was easy and prompt.

Ulemper: The wait in line took forever and when we finally got to our car we were too tired to complain and interrupt someone else in line. The car (a Nissan Pathfinder) had 35,000 rough miles on it. Back bumper had tape holding the sides. Scratches all over the back and driver’s door. It was dirty and the windows and mirrors were so water spotted it was hard to see. Pretty embarrassing to drive around. Expected better from Hertz.

Dodge Caravans Suck.

Fordele: Automatic doors and liftgate

Ulemper: Awful transmission, chinsey features, first row rear seats snap forward quickly, injured wife and almost injured child in a car seat. Terrible turning radius, van bottomed out and wobbly when loaded with 4 people and luggage. Otherwise check in was somewhat painless, drop off was slow and in a hurry for a flight.

Poor Customer service

Fordele: Was easy dropping it off

Ulemper: I was told that my additional driver would be free because I signed up as a gold member but then when I got there they told me that isn’t true. The car we end up getting was very dirty inside. The woman at the desk was rude and inconsiderate after traveling for 15 hours to get there

Fordele: Car was in good shape

Ulemper: location wasn't at the airport (my mistake) had to take a taxi. I have a corporate Hertz account I use for work. I had booked this trip with my personal email, personal CC and personal address and it somehow linked my corporate account to it. So, it automatically added all of the coverage that is included on my corporate account, and essentially doubled my cost. It was a bit unclear when I picked up the car that this was the case, but it was another thing I missed but shouldn't have been there. I called Hertz and the refunded a percentage of the coverage which helps, but this is something to check for

Waited an hour for our car...

Fordele: They 'upgraded' us to a smaller car than we originally had booked, which barely fit our luggage, which is why we needed the larger car. When we went to pick it up, we sat for over an hour after checking in. We had to go back to the desk to see why our car wasn't brought around. They had no idea what was going on.

Ulemper: We called the rental location when we wanted to check if we could bring our car back around 2 hours past the return time. They did not answer over 12 calls during the course of 3 hours. We could not get a hold of them to confirm this. When I called the 800 number, they said it would be another $80 for 2 hours of additional rental. This is almost double what our daily rate was. Will not be booking with them again.