A beater of a car

Ulemper: Picked up car that was dirty on the outside and dented all around. Drive 2 miles down the road and all sorts of bells a whistles went off because there was a faulty sensor and tire pressure low gauge going off. We stopped every day to check the tire pressure making sure they were not low, but still did not feel safe for my family if 5.

Misleading

Ulemper: The pickup location was not at the Hertz airport location like I thought I booked. Instead we had to go to an "in-city" Hertz location to pick up the car. When I searched for the car I searched by the airport code so I expected that the car would be located at the airport. The process of taking the shuttle to the Hertz airport location, waiting in line and then finding out I was in the wrong place was a nightmare. We then had to take the shuttle back to the airport, get a taxi and go to the new location to get the car. I felt very mislead and Hertz was able to assist since it was pre-paid.

Not impressed with the Hertz "service"

Fordele: The fact that the car had a manual in the glove compartment since no one at the pickup hotel offered any info on the car.

Ulemper: The fact that we had to get a taxi from the airport at our own expense to the pickup hotel for the car; the Hertz shuttle wouldn't take us. Same going back to the airport, had to get a taxi at our expense. Then we called to ask for the address of the hotel where we picked it up to be sure we returned it to the right place and were given the address of the airport yet the person on the phone had our name as having rented from that hotel??.

Not what I expected

Fordele: The shuttle service to and from the airport was easy and prompt.

Ulemper: The wait in line took forever and when we finally got to our car we were too tired to complain and interrupt someone else in line. The car (a Nissan Pathfinder) had 35,000 rough miles on it. Back bumper had tape holding the sides. Scratches all over the back and driver’s door. It was dirty and the windows and mirrors were so water spotted it was hard to see. Pretty embarrassing to drive around. Expected better from Hertz.

Dodge Caravans Suck.

Fordele: Automatic doors and liftgate

Ulemper: Awful transmission, chinsey features, first row rear seats snap forward quickly, injured wife and almost injured child in a car seat. Terrible turning radius, van bottomed out and wobbly when loaded with 4 people and luggage. Otherwise check in was somewhat painless, drop off was slow and in a hurry for a flight.

Poor Customer service

Fordele: Was easy dropping it off

Ulemper: I was told that my additional driver would be free because I signed up as a gold member but then when I got there they told me that isn’t true. The car we end up getting was very dirty inside. The woman at the desk was rude and inconsiderate after traveling for 15 hours to get there