Biludlejning i Napoli

Fordele: Great rate for the car

Ulemper: Service was terrible. We waited almost 2hrs in line to pickup the car.

Pick up location did not exist

Ulemper: The address for the pick up location in Naples, Italy DID NOT EXIST. We were scheduled to pick up our rental car June 2, 2018 at Dollar Piazza Sanazzaro 142 in Naples Italy. Our confirmation # H5490576537. We had also purchased rental car damage protection from Allianz for $153.00. We did NOT pick up a car. We took the train from the main train station in Naples to the Mergillina station which was closest to the Dollar rental car address given. We walked from the train station pulling our luggage to the Piazza Sanazzaro. We could not find 142 in the piazza. My husband went to one of the local businesses to ask for assistance. The three locals said that number did not exist., that it was a fake address. One of the men called the phone number for Dollar +39 081 761 2168 and spoke Italian to the person who answered. He was told that Dollar pick up was back at the train station. We walked back uphill to the train station. There was no Dollar rental at the train station. Two men that worked in a shop in the train station said that it was located in a parking garage back down the hill near the plaza. We walked back to the parking garage, it was NOT in the garage. Walked back to the train station and tried calling the number again, no answer. We asked three cab drivers who said it was back down the hill near the piazza. They tried to call Dollar on their phone, but no answer. My husband went back downhill and walked a 360 degree circle around the piazza. He did find a 142 address, but it looked like a backdoor service entrance to a closed business it was not in the piazza, but on a side street near there. Dollar did NOT EXIST. We ended up taking the train back to Naples main station, and taking another train to Solerno, our destination for the night.. The next day we rented a car from Hertz in Solerno. We had to wait until 2:00 pm that day to pick up the car. This mess up by your business cost us a full day of vacation and much frustration. We are very surprised that such a reputable company as KAYAK would not investigate the companies you represent. I booked through KAYAK because I trusted your reputation. We will NOT use Kayak again, or Dollar.

Rent a car location was closed

Ulemper: Hello, I wanted to rent a car in Naples in Italy and that's what I typed in the search box on kayak and when I went to pick up the car from the airport, they told me that it's in another location. I'm a bit surprised that Kayak would give me a suggestion for booking a rent a car from another location besides the airport. Later I went to the location where I was suppose to pick it up and I noticed that Hertz (Dollar) location was closed for holiday. If they are closed for holiday then why was I able to book it in the first place? So I went back to the airport location and they told me they can transfer the reservation but the rate would be different which even upset me even further cause I paid for something that I wasn't able to get. After arguing with the agent they finally told me that my reservation has actually been canceled. I just don't know how it was possible to get my reservation canceled since they were able to look it up perfectly fine in the beginning and all of a sudden it got canceled. Horrible horrible service and customer service of hertz was absolutely useless.

unknown location

Fordele: there was no dollar rent at address provided

Ulemper: bad service

Very confusing

Fordele: Once we finally found the car rental place (which was a Hertz, not a dollar rental and also not at the address listed in the receipt,) the receptionist was very kind.

Ulemper: The return was very confusing, finding the airport and the correct location to drop off the car was stressful.

Fordele: Fantastisk pris for bilen

Ulemper: Servicen var forfærdelig. Vi ventede næsten 2 timer i kø for at hente bilen.