The room was immaculate and well kept. Beds were firm. Would definitly stay here again.
Very well located
Excellent location...Walking distance to the seaside, right in the middle of the shopping district. Plenty of restaurants near by.
Helpfulness by the stay. The bar tender during he evening of our stay was very curtious and informative. prices for drinks at the bar much to high
The localization of the hotel is great, in the Chiaia region, the best neighboorhod in town. The hotel is very near to the best shops in Naples, such as Gucci, Armani and Louis Vuitton and another great shops, so you can reach the best of the city in a short walk. The hotel is also near to some good bars and restaurants (like the great pizzeria Matozzi) and to some streets that are closed to cars and are great to walk around, so within a walking distance, you have the best of Naples. It is also just three blocks form the subway station that leads to the central station. The hotel is very good, the room is very modern, new and clean, with a large ans clean bathroom with amenities. The only bad point is that they don´t have a safe box in the room, but they have in the reception. The staff is great, always ready to help you, the breakfast is very good and the hotel restaurant serves pretty good foods for lunch and dinner. I would recomend this hotel for everyone, me and my family really liked it. Just to put a safe box in the room
A good hotel near to the more expensive shopping area , the staff are excellent in the way they communicate and help guests. I have now stayed a few times in the hotel and find its location safe (especially for Napoli and nice to walk around, there are interesting bars, trattorias and restaurants nearby. Not this hotel in particular, but in general the price of in hotel breakfasts, and I do know real Italians and what they eat for breakfast I am not commenting on the lack of a big American fry up. Only looking for a cornetto and cafe latte variation for a sensible price.
Excellent service all round . Excellent Room. Spotlessly clean. Excellent location. Though the restaurant not busy at night the food was absolutely delicious. Very nice staff. safe area of Naples. Walking distance to the main shopping area and Piazza Plebiscite. Not far from bay. Rooms lovely. One fothe best hotels I 've ever stayed in.
perfect location very comfortable hotel!
good neighborhood, close to good shoping district, nice rooms, but a little bit smal not so rich breakfast choise, no bar or caffe in the hotel
I like very much the hotel , all was perfect :)
dejlig udsigt over napolibugten lystbådehavn og "the castle " og centralt beliggende i forhold til den gamle bydel og shopping Alt for høj støjniveau fra vejen til altanerne. Når man bestiller suite, som er meget dyr, bør man bo så højt oppe at man er væk fra vejen. Kedelig morgenmad ( samme snævre buffet hver morgen ) Aftensmenukort uændret de 5 døgn, vi var der. I forhold til døgnpris er minibar alt for dyr ( selv kildevand koster en " bondegård " Ingen personlighed fra personalet( selv efter 5 døgn kendte de os ikke )
Internet adgang koster 10 Euro for 30min. Medbringes egen pc, koster 1 døgns adgang 22 Euro ???. Mange hoteller har efterhånden gratis eller i det mindste rimelige priser. On-line adgang er en stor del af teenagerlivet, derfor er dette et parameter jeg vælger hotel udfra. Blot oplyses priserne ikke på hjemmesiden. Med god grund kan man vel sige!!
det var helt igennem et superhotel og serviucen var helt i top- beliggenhed og udsigt var super
Specielt beliggenheden med udsigt over vandet, Castel del Ovo og Vesuv. Desuden altanen og ikke mindstswimmingpoolen på øverste etage af hotellet, hvor der ud over den flotte udsigt også var fin service samt ofte en frisk brise. Der sættes møbler på samtlige altaner, så ikke værelsets møbler skal flyttes frem og tilbage hver gang,man skal sidde på altanen. Ville være optimalt med større åbningstid ved swimmingpoolen - og der behøver efter vores vurdering ikke at være lifeguards tilstede i hele åbningstiden
Gode pæne værelser. rigtig god beliggenhed. Fornuftig pris - Dejlig morgenbuffe Altanerne så lidt "slidte" ud
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
The location was great. Walking distance to many restaurants Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.
the staff and the comfort cooperation with staff,because of their poor english..
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Beliggenheden var perfekt midt i byen lige ved alle shoppinggaderne. Personalet var meget venlig og hjælpsomme. Værelset var pænt og rent og iorden. Morgenmaden var rimelig. Fin tagterrasse med udsigt over hele byen. Et rigtig godt hotel til billige penge. Nej
Fint hotel. Venligt personale.Ikke så god beliggenhed !Man havde ikke lyst til at gå ud om aftenen i dette område af byen. Nej for hotellet er godt - det er kun beliggenheden som ikke passede til os.
Hotellet var indrettet smukt i minimalistisk stil og der var højt til loftet. Personalet var meget venligt og vi følte os meget velkomne.
A modern design and a central location. Then going to Italy you would expect orange juice and fresh fruit at the breakfast.
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
fitness room, parking poor breakfast, location
I liked the cleanliness of the room and the cable tv. Nothing
Central location, quiet, nice rooms, good value for money. Will come back.
museum visit Naples
The location of the hotel was excellent for my needs. It was clean and tidy.
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
close to grocery store and walking distance to all attractions none
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
Et dejligt hotel, hvis man bor i et af rummene med franske døre
Personalet, med direktøren i spidsen, var alle ekstremt hjælpsomme og serviceminded. Det charmerende værelse og badeværelset blev holdt usædvanligt rene. Alle håndklæder blev skiftet hver dag. Hotellets beliggenhed er optimal lige i centrum af Napolis ældste bydel Indgangen til hotellet (med elevator) er - lidt ucharmerende - via en vareelevator. Ad trappen er indgangen ok!
We made reservations for three nights, and we stayed only hours and next day rushed out of there. It was the worse stay in any hotel we have ever been to. Imagine the location being in the worst part of the city you live in. The room was small, atrocious, the chair was so overused that none of us could even sit on it. The bathroom was atrocious; tiny, no shelves, cabinets, counter top. We had to put our toiletry bags on the floor. Italy is our favorite country, but this hotel should be ashamed of themselves for even using the word "Palazzo". Everything. We ran out of there like bats out of hell. Atrocious! We are not the kind of family seeking luxury. You get what you pay for, but this is an embarrassment to the hotel business not to say Italy. The surrounding area was so bad, that the hotel staff lock the doors day and night.
I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing! The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.
Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull. A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.
The staff was amazing and very helpful!
Super friendly staff, perfect rooms.great!
Modern interior, very nice bathroom, close to port for ferries. Noise of the tv from reception
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
Modern exciting design, very good staff Noise air-conditioner, controversial location
Good location, luxury hotel the spa was not ready... :-)
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
Quality of room
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
Great location with panoramic views of the city. I believe it is trading on a great name but needs a little over hall. Dinner was great Bit of a walk / taxi ride to other places. Dreadful bathroom manager needs to stay in the room to see that there is no light available while in the shower. Shower dated could be turned around and there would be a fine shower space
The views from the restaurant, bar and roof terrace, looking over the Bay of Naples, is quite superb. Our own room, situated at the side of the hotel, had no view. However, those rooms with a frontal position all have excellent views.
Enjoyable stay, away from the busy part of the city. Great view over the bay
The locations was very good and the buffet breakfast was also very good. The other hotel amenities were mediocre and the hotel was understaffed. The decor in the rooms needs updating. There were stains on the bedspread and the chair was broken.
the reception was wonderful there was mould in the bathroom and the bed had springs poking from it. the room service cost was 54 euro for a salad and sandwich...ridiculous
Fabulous, character filled, old world style but with up to the minute luxury. The most beautiful hotel bedroom overlooking the Bay of Naples. If our holiday had finished after our stay at Grand Hotel Parkers, I would have still been happy! We got directions from the car hire company at Naples airport, which were pretty direct, however we later followed the hotels own sign posting which took us through hair-raising narrow side streets! Next day we drove the easiest route away from the hotel and down to Pompeii, so just get good directions!
almost nothing) 3 star in realitty- small rooms, old looking, bad location
Service & Location
Great decor, location, and friendly service. The whole place feels grand and otherworldly. Very tasteful.
We arrived at the hotel around lunch time and found a very warm welcome with a simple check in and were shown to our room to find a lovely bottle of wine and some cakes awaiting. During our stay we found all the staff very helpful. We visited the hotel resturant on our last evening and had a very enjoyable meal.
old fashioned and charming.